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Fitness/Athletic Centers (From CHECKBOOK, Spring/Summer 2012)
 
Go to Ratings of 143 Bay Area Fitness/Athletic Centers

Checklist 

Healthclubs

Before joining a health and fitness club, be realistic about what activities you are likely to participate in and how often you’ll use the club. If you have never exercised before, or haven’t for a long time, question whether you will be able to stick with a new fitness regimen. Most people who join clubs stop using them after only a few months. Since many clubs charge nonrefundable initiation fees, you can waste a lot of money if you quit. 

If you still want to join up, this article should help you choose a club. Our Ratings Tables list ratings of area fitness centers for quality and price, and offer details on available facilities, activities, and amenities. 

Some quick advice: 

  • Weigh all your options. Can you get exercise less expensively some other way—for example, by doing push-ups and sit-ups, running, biking, or joining a sports team or exercise class? Also check out fitness centers operated by local governments; many operate less expensive fitness-club-like facilities. 
  • Shop around. You’ll find that some clubs charge twice as much as their competitors for about the same facilities and amenities. Because many clubs have several fee plans and discount options—and may offer the best deals only if it’s absolutely necessary to close a sale—make sure sales staff offer you the best available rates. When discussing costs, mention other clubs you’re considering. And check whether you qualify for a discount due to an arrangement between the facility and your employer or health insurance plan (see below). 
  • Ask whether a membership you’re considering has a time commitment. If you’ve never joined a fitness facility, test both your determination to exercise and the club by taking a short-term or month-to-month option. 
  • Before signing on the dotted line, find out the rules for canceling and freezing the membership. 
  • Ask for a guest pass to try out any club you are considering. While there, check out the cleanliness and the condition of equipment. Use your pass at a time when you’re most likely to exercise regularly to see how crowded it gets, and judge how helpful the staff is. 
  • Get sales staff to put promises in writing. If a salesperson says you can cancel your membership at any time, make sure it says so in the contract. If the salesperson says the facility is about to break ground on a new lap pool, don’t believe it unless it’s written down. 

You had such good intentions when you bought that expensive recumbent exercise bicycle—so why are you only using it to stack magazines? You were also certain the “ab” contraption you bought—while sitting on your couch watching late-night TV and inhaling a pint of Ben & Jerry’s—would make all the difference, but so far it’s just a convenient footrest. Ring a bell? Well, at least you have plenty of company: The fitness industry thrives on good intentions. 

Maybe the facilities of a health and fitness club—coupled with the financial commitment of membership—could finally provide the motivations you need to get fit and stay fit. 

If you are thinking of joining a health and fitness club, be prepared to make a number of decisions. There are many clubs in the area from which to choose, each likely to offer several membership options. And because sales staff at some clubs use high-pressure and deceptive sales tactics to close deals, it’s not always easy to make the right choices. 

Membership at many clubs doesn’t come cheap. Although you can join a bare-bones gym for less than $300 a year, many clubs charge more than $700 per person for the first year, including initiation fees. Want a club that offers racquet sports or has a wide range of facilities and amenities? Expect to pay a lot more. 

While the amenities and services vary from facility to facility, large price differences exist among clubs with roughly the same basic features. If you’re just interested in fitness equipment and group exercise classes, a single membership that provides unlimited access to all facilities for one year, at the time of our last full, published article costs $195 at Fitness USA in San Francisco; at Crunch Fitness in San Francisco, you’ll pay $1,068. If you want to play tennis and swim, a three-year couple’s membership costs $5,004 at Almaden Valley Athletic Club in San Jose; at Courtside Club in Los Gatos, you’ll pay $14,460. 

In addition to comparing the facilities and services of various clubs, compare the costs of joining a club to the many other fitness options. This article will help you sort through those options and, if you decide that a health and fitness club is the best way to go, help you get what you want at the best available price. 

Weigh All Your Options 

Before joining a club, think about your own motivations and interests—and consider alternatives. Many consumers pay fitness clubs a lot of money for activities available more cheaply elsewhere. 

In fact, most people can save money and meet all their fitness and recreation needs without joining private fitness clubs. You can do push-ups, sit-ups, and many other exercises at home for free. Walking, running, and biking are very inexpensive. A regular soccer or basketball game at a nearby park is not only inexpensive but probably a lot more fun than lugging weights around a smelly gym. For a one-time investment of a few hundred dollars, you can buy various types of home exercise equipment. 

Local governments offer exercise facilities and programs. Recreation centers and local parks have cardiovascular fitness equipment, weightlifting rooms, tennis courts, swimming pools, aerobics classes, basketball courts, sports leagues, and much more—all free or much cheaper than comparably equipped private health clubs. 

For example, the Milpitas Sports Center offers a fitness center, a gymnasium, four swimming pools, and a wide range of group exercise classes. A one-day pass costs $5. A one-year pass for adults costs $450 for residents and $500 for non-residents. 

San Jose’s Camden Community Center also offers a wide range of facilities and classes. A one-day pass costs $5; a one-month pass costs $25. 

San Francisco operates about 25 community and recreation centers. About half have gymnasiums, eight have indoor pools, and several have fitness centers or weight rooms. Access to these facilities is free. 

Below, we list all of the local government-run recreation centers in the area we could identify as having weight rooms/fitness centers or indoor swimming pools. Almost all allow use of exercise facilities—without requiring a term commitment—for prices that are well below those you can expect to pay at even the least expensive private health clubs. 

Even if you expect eventually to join a private health and fitness club, spend a few months trying the alternatives. That will give you a better idea whether you really are likely to stick it out at a club and which activities and facilities matter to you. 

Work Out a Plan 

If you don’t currently exercise on a regular basis, or want to increase your fitness regimen, first develop a plan. For most people, beginning a drastically new exercise routine is akin to quitting a bad habit: Having a doable plan increases your chance of success. Your plan should include realistic fitness goals, a list of exercises for achieving those goals, an exercise schedule, and a list of reasons to keep you motivated. (If you are older than 40, check with a physician before beginning any program of increased exercise.) 

Obviously, you have a better chance of changing your habits if you enjoy what you’re doing. Although some individuals endure a few months of agony before they start to enjoy exercise for its own sake, it’s easier if you like it from the start. It helps if your new exercise regimen includes opportunities to see friends or meet new people. So does an attractive facility. And it certainly helps if you look forward to playing a sport you enjoy, rather than pedaling in place or pushing and pulling on a machine. 

Size Up the Clubs 

When considering a club, you’ll want to consider several points, including what its members say about it, its location, membership fees, contract terms, facilities and equipment, classes, and amenities. Our Ratings Tables include many of these details for area facilities. 

Review Ratings from Customers 

Our Ratings Tables report ratings of the facilities by their customers. We surveyed area consumers (primarily CHECKBOOK and Consumer Reports subscribers) and asked them to rate health and fitness centers they had used “inferior,” “adequate,” or “superior” on the following aspects of service quality— 

  • Quality/maintenance of facilities and equipment 
  • Cleanliness 
  • Adequacy of facilities/equipment for demand 
  • Quality of instruction 
  • Availability/convenience of organized group activities 
  • Friendliness of staff 
  • Providing what the sales staff promised 
  • Overall value for your money 

For facilities in the Bay Area that received at least 10 ratings, our Ratings Tables show the percent of each club’s surveyed customers who rated it “superior” (as opposed to “adequate” or “inferior”) on each survey question. (Click here for further discussion of our customer survey and other research methods.) 

Although several clubs rate quite high on all survey measures, we receive scads of complaints about many other facilities, as evidenced by the ratings shown for them on our Ratings Tables. The most common complaints relate to lousy facilities and equipment, and indifferent customer service. 

Check Complaint Histories 

Our Ratings Tables show counts of complaints we gathered from local Better Business Bureaus (BBB) for a recent three-year period. 

You can check current BBB complaint information on any company by visiting www.bbb.org or by phoning the BBB that serves the area where the company is located (click here for contact information). You can check current customer survey ratings by clicking on the facility’s name on our Ratings Tables and, in the details under the listing, clicking a link to the BBB’s most recent report on complaints about the facility. 

When using the complaint information, keep in mind that complaints are not always justified; sometimes customers are unreasonable. And remember that we didn’t have a measure of business volume; large health and fitness centers are more likely to incur complaints simply because they serve more customers. 

Take the Tour 

Before joining any club, take a tour and ask questions. Most clubs also provide prospective customers with free guest passes; be sure to take advantage of these offers. 

When trying out a club, ask members what they like and don’t like about the club, and consider the following questions. 

Is the location convenient? 

If you can’t easily get to the facility, you’re not likely to use it. Surveyed CHECKBOOK subscribers cited location as the most important factor in choosing a club. Consider only facilities close to your home or workplace, depending on when you plan to work out. Most chains offer memberships that allow you to use several different facilities. 

Is it open when you need it? 

Check hours of operation. For early workouts, most open by 6 a.m. on weekdays, but not until 7, 8, or 9 a.m. on weekends. In the evening, most are open until at least 10 p.m., but a few close as early as 9 p.m. Also check hours of the specific facilities you expect to use; for example, the tennis courts may be open until midnight while the weight room closes at 10 p.m. and all aerobics classes end by 9 p.m. If you’re interested in specific classes, make sure they’re offered when you can attend them. 

Does it have the facilities and amenities you want? 

Check whether the club has the types of facilities and equipment you plan to use. Our Ratings Tables list this information for the facilities we’ve evaluated. All facilities listed on our Ratings Tables offer some form of weight training. Many also have racquetball or squash courts, but indoor pools, indoor tennis, basketball courts, and indoor tracks are less widely available. The table also indicates whether facilities have such features as saunas, Jacuzzis, showers, towel service, and lockers. Remember that our Ratings Tables say nothing about the size or quality of what is offered: One club’s pool might be barely bigger than another club’s hot tub. 

Does stuff work? 

Even if a club offers all the facilities and equipment you want to use, they won’t do you much good if they’re poorly maintained. Our Ratings Tables report how surveyed customers rated clubs for “quality/maintenance of facilities and equipment.” Some clubs received “superior” ratings on this question from more than 80 percent of their surveyed customers, while others were rated “superior” by fewer than 20 percent. 

Does it offer the classes and activities you want? 

Our Ratings Tables tell you about a variety of classes and activities offered by the rated clubs, including aerobics, yoga, group cycling, and dance. You can check the club’s schedule of classes for the current period to see how often these activities really are available, but that won’t tell you how quickly classes fill up. To give you more insight on the availability of activities, our Ratings Tables report ratings on our survey question “availability/convenience of organized group activities.” 

Is it crowded? 

Good facilities and equipment won’t do you much good if you can’t use them. Our Ratings Tables show ratings on “adequacy of facilities/equipment for demand.” When trying out a club, visit it during the time you are most likely to use it and check whether there are waits for equipment, find out how and when to reserve court time, check sign-up rosters for courts to see how full they are, and ask club members whether crowding is a problem. 

Is it clean? 

Our survey asked about “cleanliness”; as our Ratings Tables show, clubs’ scores varied widely. When you check out clubs, pay particular attention to the state of locker rooms, showers, and swimming pools. 

Does it offer childcare? 

Our Ratings Tables indicate which clubs offer childcare. If you’ll be toting along your tots, inspect the kids’ area. Is it clean and well-maintained? Are age-appropriate toys available? Are workers attentive and caring? Are there enough workers to safely supervise the number of kids? Do the kids seem happy? Is the area secure? 

Is the staff competent and helpful? 

You’ll want a well-staffed club—with good tennis pros; experienced, inspiring class leaders; knowledgeable instructors on weights and exercise equipment; etc. A good staff can help you progress quickly, stay motivated, and avoid injury. 

Ask how much experience various staff members have and whether they have certification—but be aware that there are many certification programs, and some of them are meaningless. 

Certification programs sponsored by the Aerobics and Fitness Association of America (www.afaa.com), American College of Sports Medicine (www.acsm.org), American Council on Exercise (www.acefitness.org), and The Cooper Institute (www.cooperinstitute.org) are among the most respected. Although certification through these programs may not ensure competence in every facet of exercise, most provide a good foundation for personal trainers and fitness center workers. Also find out whether any instructors have college or graduate degrees in physiology or related fields. In recent years, the fitness industry has become increasingly professionalized. 

You can judge staff competence to some degree by observing them in action. For example, simply ask weight-training instructors what kinds of activities—and what limitations—they recommend to reach certain goals, and then ask why. Evaluate the coherence of their answers. Also make sure tennis pros, for instance, provide students with the kind of feedback you’d want. 

Does it have the right atmosphere for you? 

Different clubs have different atmospheres. Some are very attractively decorated, others more down-to-earth. Some seem oriented toward socializing; others provide little opportunity for mingling. At some clubs, standard dress is come-as-you-are casual; at others, you might feel uncomfortable arriving in jeans. Although in-person visits are the only way to find out how a club feels to you, our survey’s feedback on “friendliness” might provide some enlightenment. 

Avoid Getting Burned 

Although it’s easy to check on clubs’ facilities and activities, finding the right membership option for you could be a lot more difficult. Some clubs refuse to give price information over the phone. And even when you can get the information, it can be hard to compare rates since initiation fees, monthly charges, facilities, and many other features vary widely. Even worse, you may be expected to make a substantial upfront financial commitment—a high initiation fee or long-term contract that may cost a lot even if you, like many club members, stop using a facility after a short time. 

At some clubs, already-confusing fee structures are made worse by salespersons who try to squeeze each prospective customer for all they can get. 

When our shoppers called clubs, some salespersons pushed long-term contracts and mentioned month-to-month or lower cost options only after our shoppers hesitated or asked about them. A common ploy is to offer a steep discount only if you sign a membership contract that day

In addition to allowing selective price-squeezing, multiple pricing plans open the way for other abuses. A salesperson might not offer you the best prices because he or she thinks you’ll use the facility too heavily, complain too much, or won’t “fit in.” 

Another ploy is the discount that isn’t a discount. Many clubs print up membership fee schedules with inflated prices so that they can cut the price during the sales pitch. 

The same non-discount strategy appears in advertising. While many advertised specials truly offer special prices, others are confusing or misleading come-ons. 

Careful shopping is your best tactic. When deciding whether to sign up, forget about the discount on the table and focus on how the club’s price compares to prices at other clubs. 

Compare Costs 

As previously noted, fees vary dramatically from club to club. Our Ratings Tables report fees for six different profiles, ranging from full access for three months for one person to full access for three years for a couple. Based on the fee information collected from the clubs, we’ve attempted to calculate the lowest possible fee for each profile for each club that was evaluated in our last full, published article (see further descriptions of the profiles in the footnotes for our Ratings Tables). For the three-month user profile, we assumed the user planned to use the club for three months and then quit. Charges might be much higher for someone who planned on being a member for a year but quit after three months. 

For each profile, fee differences are large. For example, at the time of our last full, published article, the one-year full-access individual user would pay $195 at Fitness USA in San Francisco and $4,444 at Pacific Sports Resort Redwood Shores. 

When comparing fees, keep several factors in mind— 

  • Which facilities you can use. One reason for the price differences is that some clubs offer much more than others. Evaluate the price in relation to the facilities, equipment, and activities offered (also shown on our Ratings Tables)—especially those that you expect to take advantage of. Some clubs offer lower fees for memberships that exclude certain features, such as racquet sports. 
  • Times of day. You can sometimes save money by using a club only at off-peak hours. 
  • Per-use fees. Some clubs, or membership options, require you to pay separately for court time or other benefits, while others offer a broader array of benefits for a basic fee. If you want tennis instruction, regular massages, or other personalized services, check the clubs’ charges for these services. 
  • Other clubs you can use. If you are interested in using more than one club location, either locally or outside the area, ask for details on multi-club use opportunities. Our Ratings Tables report whether each club offers membership options that allow customers access to other local clubs and has memberships that allow access to other clubs nationally (typically through a national reciprocal-use program that gives its members access to participating clubs for a per-use guest fee). 

If you are interested in using more than one club location, get a list of participating clubs. Some clubs offer use of only one other local club, while others let you use dozens. 

If you know you will be using only one club location, mention it to membership salespersons. Health club chains often have lower membership-rate categories for customers who agree to limit their access to one club location. 

  • Renewal fees. Some clubs charge lower fees for renewals after an initial contract period. 

Ask About Discounts 

Check whether you qualify for a discounted membership rate. 

Many clubs offer steep discounts for seniors. The age requirement varies by club, with some clubs offering discounts to members age 50 and up. Keep in mind that some clubs limit access of senior memberships to off-peak hours. 

You may also qualify for a discount through your employer. Many clubs have agreements with employers for “corporate” rates typically 10 to 20 percent lower than normal rates. If your employer doesn’t have an agreement, you may be able to foster one by recruiting coworkers to join with you. Clubs typically extend corporate rates to employees of businesses with even a handful of employees willing to sign up. 

Finally, find out if your health insurance plan offers benefits for fitness services. Many insurers participate in programs that offer plan members discounts on health and fitness club memberships at participating clubs (see below for more information). 

Review Contracts 

Once you identify clubs that have the range and quality of offerings you want, examine the kinds of financial commitments they require. 

You might expect a health and fitness club would let you use it when you want for a daily fee. A $10-per-day fee, for example, adds up to $1,040 per year if you used it twice a week. In fact, YMCAs and government-operated facilities—which aren’t out to make a profit—allow such per-day payment. 

But most private clubs are not so flexible. Many clubs want to lock you in with a substantial initiation fee, a long-term contract, or both. That’s good for the clubs: They collect your money even if you—like most new club members—lose interest and stop using the club. But it’s bad for you. Oral promises salespersons make when pitching clubs may not be legally binding. If a club does not meet your expectations, or its service is terrible, you still may be responsible for paying off the contract. 

Don’t join a club without carefully reading its contract’s fine print. For the most part, clubs are merciless in enforcing their contracts. If you’ve signed up for a year and want to quit after a week, your club may come after you for payment for the full year. You need to look for several contract terms to determine how much flexibility you’ll have. 

Initiation Fees 

Pacific Sports Resort Redwood Shores’ $1,900 initiation fee would seem stiff if you quit after two months. Fortunately, most initiation fees aren’t so high. 

A big initiation fee does more than raise the risk that you’ll waste your money if you lose interest; you also risk losing all or part of the fee if the club goes out of business. In the past several years, many clubs have failed—and many members have lost their fees. 

Long-Term Contracts 

Some clubs require you to sign up for a year or more. While most clubs let you pay monthly fees throughout a contract’s duration, others demand the full fee for a long-term contract upfront. Our Ratings Tables indicate which clubs offer month-to-month or short-term contracts that permit you to drop out at any time without obligation for future payments. 

Low initiation fees and the availability of month-to-month memberships may also be signs of quality. Clubs that require no initiation fees, or only modest ones, or offer month-to-month memberships, display confidence that you will be satisfied enough to continue your membership. Also, clubs that don’t devote enormous resources to advertising are likely able to count on word-of-mouth recommendations of satisfied members to recruit new members. 

Cancellations/Refunds 

Most clubs will not release you from a term contract or refund payments if you quit. By law, a club must stop requiring monthly payments or refund a pro-rata share of prepaid fees if you quit because of medical reasons or move out of the area. Some clubs will let you off the hook for monthly fees or refund unused shares of their annual fees in the absence of illness or moving. In many cases, however, you’ll have to repay the club for any discounts received for committing to a term or pay a cancellation fee. 

Freezes 

For members who need to take some time off, many clubs defer monthly payments during “freeze” periods. Or they may have you continue making discounted payments on schedule but extend your membership and waive the initiation fee when you become active again. Most clubs that allow freezes restrict them to cases of illness or injury, pregnancy and childbirth, or temporary relocation: You can’t just take time off because the weather is nice. But some clubs allow membership freezes regardless of the reason. Many have a minimum length of freeze (for example, at least three months), a maximum, or both. And some require you to pay monthly fees at a reduced rate for the months when your membership is frozen. 

If You Have Second Thoughts, Cancel 

Since the financial commitment of a club membership is substantial, and some clubs employ aggressive sales tactics, California law provides for a cooling-off period. You have five days after signing a contract to cancel and get your money back. You should cancel in writing by certified or registered mail. If you can persuade the club to give you a longer cooling-off period, or trial period, than the law requires, do so. 

Extra Advice:
Reciprocity

Many health and fitness clubs have reciprocal arrangements with other clubs in the area, or participate in reciprocal programs that allow members to work out at other clubs worldwide. Our Ratings Tables show which clubs offer local and/or national reciprocal benefits. 

With most chains, you buy a membership to a “home club” and can purchase an upgrade that admits you to other clubs affiliated with the chain either for free or for a discounted guest fee. 

Some area clubs belong to the International Health, Racquet & Sportsclub Association (IHRSA) or International Physical Fitness Association (IPFA). Generally, members of clubs that belong to either of these organizations can pay a discounted guest fee to use all other member clubs on a per-visit basis. To utilize these reciprocal benefits, members must be at least 50 miles away from their home club and present proof of membership in good standing. It’s a good idea to call a club you will be visiting ahead of time, as most clubs place a priority on meeting the needs of their own members. 

If a club’s reciprocal arrangements with other clubs are a factor in your choice, ask for a full list of clubs that reciprocate and the rules and fees for using reciprocal privileges. IHRSA (www.healthclubs.com/passport) and IPFA (www.ipfa.us) list all participating clubs worldwide on their websites. 

Extra Advice:
Check with Your Health Insurance Plan for Fitness-Related Benefits

Most health insurance plans offer discounts on health and fitness clubs and other fitness-related purchases to promote healthy habits—or, if you’re a cynic, to attract a large pool of health-conscious customers who are less likely to run up huge medical bills. 

Some of these programs offer pretty good deals— 

  • Members of Blue Shield of California who join 24 Hour Fitness facilities pay no enrollment fees and no annual fees. Members who join ClubSport facilities get a 60 percent discount on enrollment fees for month-to-month contracts, pay no enrollment fees for one-year contracts, and get two free personal training sessions. 
  • Aetna and Anthem Blue Cross have relationships with GlobalFit.com, which claims to offer the lowest rates for thousands of fitness centers. (If you find a lower rate on your own, GlobalFit promises to reimburse you the difference, plus five percent.) When we compared its rates with what our shoppers were quoted, we found that most GlobalFit rates were lower. For example, Club One at Oakland City Center quoted our shoppers a rate of $1,201 for a one-year membership with access to only that location. GlobalFit’s rate was $985 for one year, with access to all Club One locations. Similarly, GlobalFit’s rates for 24 Hour Fitness facilities were typically 40 percent lower than what our shoppers were offered, although GlobalFit offered only one-year prepaid memberships and our shoppers were quoted rates for memberships without term commitments. 

But it is harder to calculate the savings you might get through programs offered by some insurance plans. Cigna and UnitedHealthcare have discount programs for health and fitness clubs. Each plan says that its program provides 10 percent discounts off participating clubs’ current rates. Kaiser Permanente has a relationship with ChooseHealthy.com, which like GlobalFit promises big savings at participating clubs. Unfortunately, these discount programs don’t provide customers with detailed costs. A 10 percent discount sounds fine, but if you still have to call or visit clubs to gather fee information, you may be subjected to the hard sell that is common at some clubs. Remember, many clubs show prospective customers inflated “regular” rates and then offer discounts to create the illusion of value. If you don’t have fee information in advance, you won’t know whether the discount your health insurance plan offers really is a discount. 

The message here? Push clubs for their lowest rates and then ask for any discounts available through your health plan. And even if your health insurer provides detailed cost information, don’t limit your choices to participating facilities. You may find a better deal at a club outside the program. 

Extra Advice:
Government-Operated Recreation Centers in the Bay Area

Below we list the local-government-run recreation centers we could identify as having at least a weight room/fitness center and/or an indoor swimming pool. 

Antioch
Antioch WaterPark
4701 Lone Tree Way, 925-776-3070 

Berkeley
Berkeley High Pool
2246 Milvia St, 510-644-6843 

James Kenney Recreation Center
1720 8th St, 510-981-6650 

Strawberry Canyon Recreation Area & Pool (operated by University of California)
Centennial Way, 510-643-6720 

Campbell
Campbell Community Center & Pool
1 W Campbell Ave #C-31, 408-866-2105 

Cupertino
Cupertino Sports Center
21111 Stevens Creek Blvd, 408-777-3160 

Daly City
Giammona-Westmoor Pool
131 Westmoor Ave, 650-991-8022 

Fairfield
Fairfield Sports Center & Aquatics Complex
W Texas & 5th St, 707-428-7428 

Hayward
Hayward Plunge
24176 Mission Blvd, 510-881-6703 

Sunset Swim Center
410 Laurel Ave, 510-881-0126 

Hercules
Hercules Swim Center
2001 Refugio Valley Rd, 510-799-8296 

Menlo Park
Burgess Pool
501 Laurel St, 650-328-7946 

Onetta Harris Community Center
100 Terminal Ave, 650-330-2250 

Mill Valley
Mill Valley Community Center
180 Camino Alto, 415-383-1370 

Milpitas
Milpitas Sports Center
1325 E Calaveras Blvd, 408-586-3225 

Morgan Hill
Centennial Recreation Center
171 W Edmundson Ave, 408-782-2128 

Newark
George M Silliman Community Activity Center Family Aquatic Center
6800 Mowry Ave, 510-578-4620 

Oakland
Bushrod Recreation Center
560 59th St, 510-597-5031 

East Oakland Sports Complex
9161 Edes Ave, 510-615-5961 

San Antonio Recreation Center
1701 E 19th St, 510-535-5608 

Pacifica
Jean E Brink Swimming Pool
401 Paloma, 650-738-7460 

Richmond
Richmond Plunge
1 E Richmond Ave, 510-620-6820 

Richmond Swim Center
4300 Cutting Blvd, 510-235-6157 

Rohnert Park
Callinan Sports and Fitness Center
5405 Snyder Ln, 707-588-3488 

San Bruno
Veterans Memorial Recreation Center
251 City Park Way, 650-616-7180 

San Francisco
Balboa Pool
51 Havelock St, 415-337-4701 

Charlie Sava Pool
19th Ave & Wawona St, 415-661-6327 

Chinese Recreation Center
1199 Mason St, 415-292-2017 

Coffman Pool
1700 Visitacion Ave, 415-337-9085 

Garfield Pool
1271 Treat Ave, 415-695-5001 

Gene Friend Rec Center @ SOMA
270 6th St, 415-554-9532 

Hamilton Pool & Recreation Center
1900 Geary Blvd, 415-292-2008 

Martin Luther King Jr Swimming Pool
5701 3rd St, 415-822-2807 

Minnie & Lovie Ward Recreation Center
650 Capitol, 415-337-4710 

Mission Recreation Center
2450 Harrison St, 415-695-5012 

North Beach Pool
651 Lombard St, 415-391-0407 

Rossi Pool
600 Arguello Blvd, 415-666-7014 

San Jose
Almaden Community Center
6445 Camden Ave, 408-268-1133 

Camden Community Center-Pool
369 Union Ave, 408-559-8553 

Grace Community Center
484 E San Fernando St, 408-293-0422 

Mayfair Community Center-Pool
2039 Kammerer Ave, 408-794-1060 

Roosevelt Community Center
901 E Santa Clara St, 408-794-7555 

Seven Trees Community Center
3590 Cas Dr, 408-794-1690 

San Leandro
San Leandro Boys & Girls Club
401 Marina Blvd, 510-483-0832 

South San Francisco
Orange Memorial Pool
781 Tennis Dr, 650-875-6973 

Terrabay Gymnasium & Recreation Ctr
1121 S San Francisco Dr, 650-829-4680 

Union City
Union City Sports Center
31224 Union City Blvd, 510-675-5808 

Walnut Creek
Heather Farm Community Center
301 N San Carlos Dr, 925-943-5858 

Where to Complain

Better Business Bureaus

Santa Clara and Santa Cruz Counties
1112 S. Bascom Avenue
San Jose, CA 95128
408-278-7400
http://sanjose.bbb.org

All Other Bay Area Counties
1000 Broadway, #625
Oakland, CA 94607
510-844-2000
www.goldengate.bbb.org



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