Many housecleaners dont do windows. On our Ratings Tables, we show
ratings for companies that specialize in this task. For ratings of companies
that clean carpets and rugsanother specialized taskclick here.
Our surveys ask customers to rate window cleaning services inferior,
adequate, or superior on several questions: doing work properly,
starting and completing work promptly, letting you know cost early,
neatness of work, and overall performance. For each company that received
at least 10 ratings, our Ratings Tables report the percent of surveyed
customers who rated it superior (as opposed to adequate or inferior)
on each question. (Our customer survey and other research methods are further
On average, customers rate window washing services higher than housecleaning
companies, but this probably has less to do with the quality of the companies
than with the relative difficulty of the jobs: Doing a great job washing
windows is easier than cleaning an entire home.
For firms that were evaluated in our last full, published article, our
Ratings Tables also show tallies of complaints we gathered from local
Better Business Bureaus (BBB) for a recent three-year period. Where we
were able to, we have also reported on our Ratings Tables complaint
rates, calculated by dividing the number of complaints by our measure of
the number of full-time-equivalent window washers working for the companies.
The complaint rates take into account volume of work and the fact that
companies that do more work are exposed to a greater risk of incurring
You can check current BBB complaint information on any company by visiting
www.bbb.org or calling the
BBB that serves the area where the company
is located (click here for contact information).
You can check current customer survey ratings by clicking on the companys
name on our Ratings Tables and, in the details under our listing for
the company, click a link to go directly to the BBBs most up-to-date report
on the company.
The price index scores shown on our Ratings Tables are based on price
quotes our shoppers obtained for three jobs. As with housecleaning companies,
prices vary substantially so we recommend you use these scores only as
starting points for your own shopping.
Its usually easier to get price quotes for window cleaning work than for
housecleaning jobs. If you provide detailed specifications, most companies
will quote fixed prices over the phone.
To obtain accurate price quotes by phone, youll need to provide a list
of the number, types, and sizes of windows to be washed. Determine the
dimensions of each window by measuring the length and width of the frame
and then counting the number of individual panes, or divisions. The more
panes, the longer it takes to do the work, which increases costs.
Decide whether you want them to clean the inside, outside, or both surfaces
of the windows. An important factor is whether outside surfaces can be
cleaned from inside the house by tilting in window sashes. If you want
storm windows cleaned, list them also.
Break down the list of windows by first and second floor (or additional
floors), and note if any windows have to be cleaned from a ladder.
Oxidation, which can occur where water lands on glass after passing through
metal screens, can also affect costs. It causes pits and rough spots that
must be removed by carefully scraping or washing the glass with a mild
acid solution. A window with oxidation usually costs $1 to $5 extra to
clean, but, depending on the amount of oxidation, may cost up to $10 extra.
If your windows have an oxidation problem, companies may need to inspect
the work in person before offering accurate price quotes.
As with housecleaning services, make sure the company you hire for window
cleaning carries general liability and workers compensation insurance.
Be around when the work is done, inspect the work, and voice any complaints
before the workers leave.
State and Local Government Consumer Agencies
Delaware Office of the Attorney General
Consumer Protection Unit
820 North French Street
Carvel State Building
Wilmington, DE 19801
New Jersey Office of Consumer Protection
124 Halsey Street
P.O. Box 45025
Newark, NJ 07101
1-800-242-5846 or 973-504-6200
Pennsylvania Office of the Attorney General
Bureau of Consumer Protection
14th Floor, Strawberry Square
Harrisburg, PA 17120
800-441-2555 or 717-787-9707
Burlington County Consumer Affairs
49 Rancocas Road, 3rd Floor
Mount Holly, NJ 08060
Camden County Consumer Protection
Jefferson House, Lakeland Road
Blackwood, NJ 08012
Gloucester County Consumer Protection
254 County House Road
Clarksboro, NJ 08020
Philadelphia Regional Office of the Bureau of Consumer Protection
21 South 12th Street, 2nd Floor
Philadelphia, PA 19107
Better Business Bureaus
Better Business Bureau of Delaware
60 Reads Way
New Castle, DE 19720
Better Business Bureau of New Jersey
1700 Whitehorse-Hamilton Sq. Road
Trenton, NJ 08690
Better Business Bureau Serving Eastern Pennsylvania
1880 JFK Boulevard #1330
Philadelphia, PA 19103