The Center for the Study of Services (CSS), a nonprofit consumer research organization, seeks an experienced survey research director to assume responsibility for surveys of consumers and professionals to be used in evaluations of the performance of health plans, hospitals, nursing homes, physicians, and other health care providers, and occasional evaluations of other types of service providers.

Typical recent projects have been a survey of 400,000 members of 350 different HMOs for their evaluations of the care and services provided by the HMOs, a survey of 260,000 physicians for their ratings of their peers, a survey of 15,000 health plan disenrollees from 40 plans to assess reasons for disenrollment from each plan, and a survey of 20,000 asthma patients for their evaluation of the care provided by each of 25 physician groups.

Results of surveys are used by states and other clients in preparing report cards and are used in CSS’s own publications, such as Consumers’ CHECKBOOK magazine, the Guide to Top Doctors, and the Consumers’ Guide to Health Plans.

The Survey Research Director will be responsible for projects from conception to completion, including the administration of the surveys and analysis and presentation of results.

CSS’s survey operations are conducted with a small, lean in-house staff. Lettershop services, most data entry, all CATI interviewing, and various other operations are contracted out to a select group of vendors.

Candidates must demonstrate technical knowledge spanning the entire survey and analysis process; ability to hire, train, and manage staff and outside vendors; and ability to write clearly and persuasively.

Excellent salary and benefits.

Please send letter and resume to:

Center for the Study of Services
Attn: PK2
733 15^th Street, NW, Suite 820
Washington, DC 20005

Or fax to: PK2 at (202) 347-4000