On each doctor's Survey Results Report, we have reported results on each quality-related question. For most questions, the report shows what percentage of respondents chose each survey response option–never, almost never, sometimes, usually, almost always, and always. For the overall rating question, the responses on a 0 to 10 scale were re-coded to the following intervals and the percent of responses is shown for each interval–0 to 4, 5, 6 to 7, 8, 9, and 10. For the recommend-to-family-and-friends question, the percentage of respondents who chose reach response option is shown–definitely yes, somewhat yes, somewhat no, definitely no.

For all of the questions except the recommend-to-family-and-friends question, there are six points on the scale (after the re-coding of the overall rating question), and these points were given a value of 0, 20, 40, 60, 80, and 100. For the recommend-to-family-and-friends question, the scale has four points, given the values 0, 33.3, 66.7, and 100. So, for each answered question, there is a value for each respondent. The response values for each question were averaged across all the patients who reported on each doctor, to get a mean value for each question for each doctor. That value is shown on each doctor's Survey Results Report as the "unadjusted score."