On each doctor's Survey Results Report, we have reported results on each quality-related question. For most questions, the report shows what percentage of respondents chose each survey response optionnever, almost never, sometimes, usually, almost always, and always. For the overall rating question, the responses on a 0 to 10 scale were re-coded to the following intervals and the percent of responses is shown for each interval0 to 4, 5, 6 to 7, 8, 9, and 10. For the recommend-to-family-and-friends question, the percentage of respondents who chose reach response option is showndefinitely yes, somewhat yes, somewhat no, definitely no.
For all of the questions except the recommend-to-family-and-friends question, there are six points on the scale (after the re-coding of the overall rating question), and these points were given a value of 0, 20, 40, 60, 80, and 100. For the recommend-to-family-and-friends question, the scale has four points, given the values 0, 33.3, 66.7, and 100. So, for each answered question, there is a value for each respondent. The response values for each question were averaged across all the patients who reported on each doctor, to get a mean value for each question for each doctor. That value is shown on each doctor's Survey Results Report as the "unadjusted score."
unfortunately the questions don't drill down to details for why they felt less than happy, e.g. I received lower than average scores for being available when the patients wanted. I have hours 7 d/wk in Bklyn and 6 d/wk in Manhattan, if I am not available, my 3 other partners usually are available immediately. Pts think if they can't get the time convenient for them, that it means the doctor wasn't available. And hard to stay on schedule when patients make appts they don't tell the receptionist how much time they will need, they schedule an annual visit and then pile on 10 more problems (but don't want to pay for a gyn visit's co-pay, they don't understand the meaning of routine annual preventive exam). Where do doctors get to grade the patients? and their insurance companies?
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