Chicago Consumers' CHECKBOOK

Value City Furniture Reviews, Ratings, and Complaints

Value City Furniture received 20 consumer ratings from Consumers' CHECKBOOK and Consumer Reports subscribers.

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Value City Furniture

500 Golf Mill Ctr
Niles, IL 60714
Phone: 847-768-9714
Chicago Consumers' CHECKBOOK magazine
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What can Consumers' CHECKBOOK tell you about Value City Furniture?

Consumer Ratings

Number of Ratings 20
Percent of customers rating store "superior" for "overall quality" Subscribe
Percent of customers rating store "superior" for "advice on choice and use of products" Subscribe
Percent of customers rating store "superior" for "staff attitudes/atmosphere" Subscribe
Percent of customers rating store "superior" for "ease of looking at/testing products" Subscribe
Percent of customers rating store "superior" for "prices" Subscribe
Percent of customers rating store "adequate" or "superior" for "promptness of service" Subscribe
Percent of customers rating store "adequate" or "superior" for "reliability" Subscribe

Complaints

Number of complaints on file with Attorney General's Office Subscribe
Number of complaints on file with BBB : Subscribe

Online Information

Does stores website have an online gallery or catalog? Subscribe
Can customers order directly from stores website? Subscribe
Does stores website list prices? Subscribe
Does stores website have room designer software? Subscribe

General Information

Special services and payment policies
  • Catalogs available for customers to special-order furniture
  • Choice of upholstery fabrics for most sofas
  • Firm delivers furniture
  • Orders for furniture in showroom can usually be fulfilled within two weeks
  • Repair services available for case pieces and/or upholstered furniture
  • Store requires full payment at the time of purchase
Return time period for special-order items (in original condition) No returns
Restocking fee No returns
Return time period for in-stock items (in original condition) 7 days
Restocking fee $0