Boston Consumers' CHECKBOOK

Crate and Barrel Reviews, Ratings, and Complaints

Crate and Barrel received 11 consumer ratings from Consumers' CHECKBOOK and Consumer Reports subscribers.

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Crate and Barrel

1045 Massachusetts Ave
Cambridge, MA 02138
Phone: 617-547-3994
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What can Consumers' CHECKBOOK tell you about Crate and Barrel?

Consumer Ratings

Number of Ratings 11
Percent of customers rating store "superior" for "overall quality" Subscribe
Percent of customers rating store "superior" for "advice on choice and use of products" Subscribe
Percent of customers rating store "superior" for "staff attitudes/atmosphere" Subscribe
Percent of customers rating store "superior" for "ease of looking at/testing products" Subscribe
Percent of customers rating store "superior" for "prices" Subscribe
Percent of customers rating store "adequate" or "superior" for "promptness of service" Subscribe
Percent of customers rating store "adequate" or "superior" for "reliability" Subscribe

Complaints

Number of complaints on file with BBB : Subscribe

Online Information

Does stores website have an online gallery or catalog? Subscribe
Can customers order directly from stores website? Subscribe
Does stores website list prices? Subscribe
Does stores website have room designer software? Subscribe

General Information

Special services and payment policies
  • Catalogs available for customers to special-order furniture
  • Choice of upholstery fabrics for most sofas
  • Custom upholstery services available
  • Firm delivers furniture
  • In-home interior design services available.
  • Orders for furniture in showroom can usually be fulfilled within two weeks
  • Repair services available for case pieces and/or upholstered furniture
  • Soil and stain treatment for upholstered furniture upon request
  • Store requires a down payment
Return time period for special-order items (in original condition) No returns
Restocking fee No returns
Return time period for in-stock items (in original condition) 90 days
Restocking fee $0