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CHECKBOOK provides:
- Award winning articles and ratings reports compiled from more than 150,000 Boston area consumer ratings by Consumers' CHECKBOOK and Consumer Reports magazine subscribers who have used these companies and professionals.
- Thousands of hours of undercover price shopping.
- Review of complaints received by local consumer agencies such as Better Business Bureau (BBB) and attorney general offices.
- In-depth research.
- No advertising.
- No ballot-box stuffing.
- Nonprofit
- Read CHECKBOOK's free advice on choosing a local auto repair shop.
36 Dudley St Rear
Arlington, MA
Phone: 781-643-5600
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"CHECKBOOK comes to town after beginning in Washington D.C., and San Francisco, where it’s built a reputation for excellence in consumer journalism." |
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"Consumers' CHECKBOOK patterns itself after Consumer Reports. It takes no ads and does in-depth analyses, packaging customer survey research with its own pricing data and advice. Companies aren't listed unless Consumers' CHECKBOOK has at least 10 consumer assessments." |
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| A Consumers' CHECKBOOK Subscriber |
"Lot's of information there, more then I expected. My first thought is I wish I had known about Consumers Checkbook sooner as I certainly would have subscribed a while ago. " ...many more comments |
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Does shop get CHECKBOOK's top rating ( ) for quality? |
... answers available |
| Does shop get CHECKBOOK's top rating () for price? |
... answers available |
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| Number of customer survey ratings: |
21 ratings |
| What percent of customers rated firm "superior" for "overall performance/quality"? |
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| What percent of customers rated firm "superior" for "doing work properly"? |
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| What percent of customers rated firm "superior" for "starting and completing work promptly"? |
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| What percent of customers rated firm "superior" for "letting you know cost early"? |
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| What percent of customers rated firm "superior" for "advice on service options and costs"? |
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| What percent of customers rated firm "adequate" or "superior" for "overall performance/quality"? |
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| Number of complaints on file at local government consumer offices: |
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| Complaint rate: |
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| Number of complaints on file at Better Business Bureau: |
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| Complaint rate: |
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| Is firm a member of the Better Business Bureau? |
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| Firm's record with Better Business Bureau: |
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| Firm's price index score: |
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| Hourly labor rate for major mechanical repairs: |
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| Is shop AAA approved? |
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| Does shop claim to employ at least one ASE (National Institute of Automotive Service Excellence) certified technician? |
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| Is shop authorized to perform emissions and safety inspections? |
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| Is shop authorized to perform emissions repairs? |
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| What makes of vehicles does shop repair? |
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