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Stephen's Auto Repair received 13 consumer ratings from Consumers' CHECKBOOK and Consumer Reports subscribers.
CHECKBOOK provides:
- Award winning articles and ratings reports compiled from more than 150,000 Boston area consumer ratings by Consumers' CHECKBOOK and Consumer Reports magazine subscribers who have used these companies and professionals.
- Thousands of hours of undercover price shopping.
- Review of complaints received by local consumer agencies such as Better Business Bureau (BBB) and attorney general offices.
- In-depth research.
- No advertising.
- No ballot-box stuffing.
- Nonprofit
- Read CHECKBOOK's free advice on choosing a local auto repair shop.
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118 Cambridge St
Burlington, MA
Phone: 781-270-6545
"CHECKBOOK comes to town after beginning in Washington D.C., and San Francisco, where it’s built a reputation for excellence in consumer journalism."
"Consumers' CHECKBOOK patterns itself after Consumer Reports. It takes no ads and does in-depth analyses, packaging customer survey research with its own pricing data and advice. Companies aren't listed unless Consumers' CHECKBOOK has at least 10 consumer assessments."
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Does shop get CHECKBOOK's top rating ( ) for quality? |
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| Does shop get CHECKBOOK's top rating () for price? |
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| Number of customer survey ratings: |
13 ratings |
| What percent of customers rated firm "superior" for "overall performance/quality"? |
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| What percent of customers rated firm "superior" for "doing work properly"? |
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| What percent of customers rated firm "superior" for "starting and completing work promptly"? |
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| What percent of customers rated firm "superior" for "letting you know cost early"? |
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| What percent of customers rated firm "superior" for "advice on service options and costs"? |
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| What percent of customers rated firm "adequate" or "superior" for "overall performance/quality"? |
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| Hourly labor rate for major mechanical repairs: |
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| Is shop AAA approved? |
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| Does shop claim to employ at least one ASE (National Institute of Automotive Service Excellence) certified technician? |
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| Is shop authorized to perform emissions and safety inspections? |
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| Is shop authorized to perform emissions repairs? |
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| What makes of vehicles does shop repair? |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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As You Can See Below, Some Auto Repair Shops Get High Praise from Their Customers.
Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments
CHECKBOOK Has Collected on Hundreds of Different Auto Repair Shops.
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Subscriber from CLINTON, MA wrote about a local auto repair shop:
Shop has four ASE certified techs. After 7 visits w/ 2 different vehicles, have always..........
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Subscriber from LEXINGTON, MA wrote about a local auto repair shop:
Gave me a free to and from work ride in their passenger van. Will do..........
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Subscriber from MEDFORD, MA wrote about a local auto repair shop:
Lots of experience and able to resolve many complex problems. Extremely fair and they backup..........
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Subscriber from CHESTNUT HILL, MA wrote about a local auto repair shop:
Reliable, quality work, but expensive........
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Subscriber from DOVER, MA wrote about a local auto repair shop:
Doug is very honest and provides great advice.......
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Subscriber from NEWTON, MA wrote about a local auto repair shop:
Ive been having my autos worked on here for several years and have received very..........
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Subscriber from CAMBRIDGE, MA wrote about a local auto repair shop:
Excellent quality. Personable,honest staff. Reasonable prices........
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Subscriber from SALISBURY, MA wrote about a local auto repair shop:
Great mechanics at a very fair price.......
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Subscriber from FRAMINGHAM, MA wrote about a local auto repair shop:
I cant praise them too much -- good work and a reasonable price and no..........
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Subscriber from MEDFIELD, MA wrote about a local auto repair shop:
great place.......
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Subscriber from DEDHAM, MA wrote about a local auto repair shop:
They are great. Dont try to sell/fix what doesnt need to be done........
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