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CHECKBOOK provides:
- Award winning articles and ratings reports compiled from more than 150,000 Boston area consumer ratings by Consumers' CHECKBOOK and Consumer Reports magazine subscribers who have used these companies and professionals.
- Thousands of hours of undercover price shopping.
- Review of complaints received by local consumer agencies such as Better Business Bureau (BBB) and attorney general offices.
- In-depth research.
- No advertising.
- No ballot-box stuffing.
- Nonprofit
- Read CHECKBOOK's free advice on choosing a local auto insurance company .

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"CHECKBOOK comes to town after beginning in Washington D.C., and San Francisco, where it’s built a reputation for excellence in consumer journalism."
"Consumers' CHECKBOOK patterns itself after Consumer Reports. It takes no ads and does in-depth analyses, packaging customer survey research with its own pricing data and advice. Companies aren't listed unless Consumers' CHECKBOOK has at least 10 consumer assessments."
Consumer Reports for Boston.
A Consumers' CHECKBOOK Subscriber
When I look to hire a service in the Boston area, I check here first.
A Consumers' CHECKBOOK Subscriber
Lot's of information there, more then I expected. My first thought is I wish I had known about Consumers Checkbook sooner as I certainly would have subscribed a while ago.
A Consumers' CHECKBOOK Subscriber
I chose [a firm] because of their checkbook rating and they were superior... We are thrilled with the result, and the cost was reasonable as well.
A Consumers' CHECKBOOK Subscriber
I had an electrical problem with my "old" car (which can take a very long time to find and repair). I found this place through Checkbook... I will never need another auto mechanic, until he retires.
A Consumers' CHECKBOOK Subscriber
On the strength of the other positive [CHECKBOOK} reviews, we contacted [business name] when one of the springs on our door broke. Amazingly, the owner came in the next day and replaced not only the broken spring but several other items -- all for a very modest sum...
A Consumers' CHECKBOOK Subscriber
Hi. I am thrilled with your service, thank you.
A Consumers' CHECKBOOK Subscriber

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Name |
Number of ratings |
Checkbook's top rating for quality ( ) |
What percent of customers rated firm "adequate" or "superior" on our survey for "Not unreasonably raising premium as a result of claim(s)" |
What percent of customers rated firm "adequate" or "superior" on our survey for "Not unreasonably cutting coverage as a result of claim(s)" |
| 1. |
21st Century
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Available exclusively to Boston Consumers' CHECKBOOK subscribers
Subscribe now for ratings, articles and more.
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| 2. |
Amica Mutual
800-242-6422
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279 ratings |
Available exclusively to Boston Consumers' CHECKBOOK subscribers
Subscribe now for ratings, articles and more.
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| 3. |
Arbella
800-272-3552
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97 ratings |
Available exclusively to Boston Consumers' CHECKBOOK subscribers
Subscribe now for ratings, articles and more.
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| 4. |
Citizen's/Hanover
800-853-0456
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52 ratings |
Available exclusively to Boston Consumers' CHECKBOOK subscribers
Subscribe now for ratings, articles and more.
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| 5. |
Commerce
Local agent
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444 ratings |
Available exclusively to Boston Consumers' CHECKBOOK subscribers
Subscribe now for ratings, articles and more.
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| 6. |
Electric
800-342-5342
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22 ratings |
Available exclusively to Boston Consumers' CHECKBOOK subscribers
Subscribe now for ratings, articles and more.
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| 7. |
Encompass
Local agent
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12 ratings |
Available exclusively to Boston Consumers' CHECKBOOK subscribers
Subscribe now for ratings, articles and more.
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| 8. |
Illinois Farmers
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Available exclusively to Boston Consumers' CHECKBOOK subscribers
Subscribe now for ratings, articles and more.
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| 9. |
Liberty Mutual
800-837-5254
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220 ratings |
Available exclusively to Boston Consumers' CHECKBOOK subscribers
Subscribe now for ratings, articles and more.
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| 10. |
Metropolitan
800-638-2886
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100 ratings |
Available exclusively to Boston Consumers' CHECKBOOK subscribers
Subscribe now for ratings, articles and more.
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| 11. |
Norfolk & Dedham
Local agent
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Available exclusively to Boston Consumers' CHECKBOOK subscribers
Subscribe now for ratings, articles and more.
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| 12. |
OneBeacon/White Mountains
Local agent
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35 ratings |
Available exclusively to Boston Consumers' CHECKBOOK subscribers
Subscribe now for ratings, articles and more.
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| 13. |
Plymouth Rock
866-353-6292
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76 ratings |
Available exclusively to Boston Consumers' CHECKBOOK subscribers
Subscribe now for ratings, articles and more.
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| 14. |
Progressive
800-776-4737
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Available exclusively to Boston Consumers' CHECKBOOK subscribers
Subscribe now for ratings, articles and more.
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| 15. |
Quincy Mutual
Local agent
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21 ratings |
Available exclusively to Boston Consumers' CHECKBOOK subscribers
Subscribe now for ratings, articles and more.
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| 16. |
Safety
Local agent
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133 ratings |
Available exclusively to Boston Consumers' CHECKBOOK subscribers
Subscribe now for ratings, articles and more.
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| 17. |
Travelers/Premier
888-695-4625
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69 ratings |
Available exclusively to Boston Consumers' CHECKBOOK subscribers
Subscribe now for ratings, articles and more.
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| 18. |
USAA
800-531-8722
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138 ratings |
Available exclusively to Boston Consumers' CHECKBOOK subscribers
Subscribe now for ratings, articles and more.
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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As You Can See Below, Some Auto Insurance Companies Get High Praise from Their Customers. Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments CHECKBOOK Has Collected on Hundreds of Different Auto Insurance Companies.
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