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Amica Mutual, |
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Arbella, |
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Citizen's/Hanover, |
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Commerce, |
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Electric, |
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Encompass, |
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Metropolitan, |
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Norfolk & Dedham, |
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OneBeacon/White Mountains, |
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Plymouth Rock, |
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Progressive, |
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Quincy Mutual, |
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Safety, |
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Travelers/Premier, |
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USAA, |
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See how Liberty Mutual scored based on 165 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Whether or not firm received our top rating for quality?  |
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| Number of customer survey ratings: |
165 ratings |
| What percent of customers rated firm "superior" for "simplicity of claim procedures": |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "speed of claim payment"? |
| What percent of customers rated firm "superior" for "adequacy of claim payment"? |
| What percent of customers rated firm "superior" for "courtesy and helpfulness of claim representatives"? |
| What percent of customers rated firm "superior" for "not unreasonably raising premium as a result of claim(s)": |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "not unreasonably cutting coverage as a result of claim(s)"? |
| What percent of customers rated firm "adequate" or "superior" for "not unreasonably raising premium as a result of claim(s)"? |
| What percent of customers rated firm "adequate" or "superior" for "not unreasonably cutting coverage as a result of claim(s)"? |
| And much more: |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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Subscriber from ANDOVER, MA wrote on 09/09/09
- Seems to have improved customer since the previous claim.......
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Subscriber from HAVERHILL, MA wrote on 08/24/09
- Really appreciate accident forgiveness policy........
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Subscriber from ASHLAND, MA wrote on 08/30/08
- very satisfied with my treatment.......
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Subscriber from ARLINGTON, MA wrote on 08/01/08
- my car was hit twice in one month and liberty mutual was great both times!.......
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Subscriber from NEWTON, MA wrote on 10/18/07
- Too eager to total my low mileage car, rather than pay to fix it, as..........
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Subscriber from BOSTON, MA wrote on 10/06/06
- I was hit in rear and got paid immediately - no problem.......
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- See more comments at Boston Consumers' CHECKBOOK.
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