How Banks Rate for Customer Service

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Saturday, November 21, 2009

Who Rates Best (& Worst) in the Boston Area? Now You'll Know.

Bank Service Quality

	With ATMs, online banking, and other options, getting great customer service from a bank might not seem as important as it once was. But you'd still like to be able to get solid advice and assistance when you need it. Our surveys of consumers reveal that a number of area banks give superior service. With others, an ATM may be as close as you ever want to get to a bank employee. From Boston Consumers' CHECKBOOK Magazine
	Read our article and findings (available exclusively to CHECKBOOK subscribers)	Back to Boston Consumers' CHECKBOOK Table of Contents.


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	Name	Number of ratings	Checkbook's top rating for quality ()	What percent of customers rated firm "superior" on our survey for "overall quality"	Areas in which the bank has branches (see key at bottom)	Approximate number of branches in area
1.		810 ratings	Boston Consumers' CHECKBOOK has ratings of 87 local banks. Subscribe now for ratings, articles and more.
2.	Colonial Federal Savings Bank		Boston Consumers' CHECKBOOK has ratings of 87 local banks. Subscribe now for ratings, articles and more.
3.	Eagle Bank		Boston Consumers' CHECKBOOK has ratings of 87 local banks. Subscribe now for ratings, articles and more.
4.	Family Federal Savings		Boston Consumers' CHECKBOOK has ratings of 87 local banks. Subscribe now for ratings, articles and more.
5.	Fitchburg Savings Bank		Boston Consumers' CHECKBOOK has ratings of 87 local banks. Subscribe now for ratings, articles and more.
6.	Lawrence Fire Fighters Fed CU		Boston Consumers' CHECKBOOK has ratings of 87 local banks. Subscribe now for ratings, articles and more.
7.	Lawrence Savings Bank		Boston Consumers' CHECKBOOK has ratings of 87 local banks. Subscribe now for ratings, articles and more.
8.	MBTA Employee Credit Union		Boston Consumers' CHECKBOOK has ratings of 87 local banks. Subscribe now for ratings, articles and more.
9.	Melorose Co-op Bank		Boston Consumers' CHECKBOOK has ratings of 87 local banks. Subscribe now for ratings, articles and more.
10.	Postal Comm Credit Union		Boston Consumers' CHECKBOOK has ratings of 87 local banks. Subscribe now for ratings, articles and more.
11.	River Works Credit Union		Boston Consumers' CHECKBOOK has ratings of 87 local banks. Subscribe now for ratings, articles and more.
12.	RTN Federal Credit Union		Boston Consumers' CHECKBOOK has ratings of 87 local banks. Subscribe now for ratings, articles and more.
13.	Saugus Co-op Bank		Boston Consumers' CHECKBOOK has ratings of 87 local banks. Subscribe now for ratings, articles and more.
14.	Sharon Co-operative Bank		Boston Consumers' CHECKBOOK has ratings of 87 local banks. Subscribe now for ratings, articles and more.
15.	Strata Bank		Boston Consumers' CHECKBOOK has ratings of 87 local banks. Subscribe now for ratings, articles and more.
16.	Tremont CU		Boston Consumers' CHECKBOOK has ratings of 87 local banks. Subscribe now for ratings, articles and more.
17.	Unified Federal Credit Union		Boston Consumers' CHECKBOOK has ratings of 87 local banks. Subscribe now for ratings, articles and more.
18.	USAA		Boston Consumers' CHECKBOOK has ratings of 87 local banks. Subscribe now for ratings, articles and more.
19.	Wellesley Co-operative Bank		Boston Consumers' CHECKBOOK has ratings of 87 local banks. Subscribe now for ratings, articles and more.
20.	Winthrop Federal Credit Union		Boston Consumers' CHECKBOOK has ratings of 87 local banks. Subscribe now for ratings, articles and more.

Subscriber Comments/Reviews

CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).

Subscriber from ARLINGTON, MA wrote about BANK OF AMERICA, , on 10/07/09: There are always long lines and usually someone standing around "greeting" people rather than taking..........

Subscriber from ANDOVER, MA wrote about BANK OF AMERICA, , on 09/25/09: The bigger and more impersonal the bank has gotten, the worse the service and the..........

Subscriber from SOMERVILLE, MA wrote about CAMBRIDGE SAVINGS BANK, , on 09/17/09: Porter Square branch - Need notary on occasion, even needed a "Medallion Seal" once -..........

Subscriber from SOMERVILLE, MA wrote about CITIZENS BANK, , on 09/17/09: Davis Square branch. Condo Association account here. (I am trustee). Our condo account keeps very..........

Subscriber from ANDOVER, MA wrote about SALEM FIVE CENTS SAVINGS BANK, , on 09/09/09: Had an overdraft issue which could have been handled.......

Subscriber from NATICK, MA wrote about CITIZENS BANK, , on 09/09/09: We got very bad advice about financial products from one of their people, who no..........

Subscriber from CAMBRIDGE, MA wrote about CITIZENS BANK, , on 08/29/09: I have been dealing with Citizens Bank for a number of years, have never had..........

Subscriber from ACTON, MA wrote about BANK OF AMERICA, , on 08/27/09: We closed a student account due to inability of the bank to remove fees that..........

Subscriber from ACTON, MA wrote about MIDDLESEX SAVINGS BANK, , on 08/27/09: Middlesex wants to serve their customers, not just get their money........

Subscriber from NORTH ANDOVER, MA wrote about THE SAVINGS BANK, , on 08/26/09: You can't top TSB for FEE-FREE service. The bank staff are wonderful and very helpful...........

Subscriber from RANDOLPH, MA wrote about HARBORONE CREDIT UNION, , on 08/25/09: Have banked here for many years - never a problem........

Subscriber from BOXFORD, MA wrote about BANK OF AMERICA, , on 08/24/09: I put up with Band of America because it has lots of ATMs nearby. I..........

Subscriber from BELMONT, MA wrote about BANK OF AMERICA, , on 08/24/09: Messed up my online accounts until I was forced to move to Citizens. Cost fees..........

Subscriber from BELMONT, MA wrote about CITIZENS BANK, , on 08/24/09: Great people, lousy online layout........

Subscriber from NEEDHAM HGTS, MA wrote about DIGITAL FEDERAL CREDIT UNION, , on 08/22/09: Would like to see more convenient branches and more partnerships with ATM services........

Subscriber from PLYMOUTH, MA wrote about CITIZENS BANK, , on 08/06/09: Good convenient service.......

Subscriber from STOUGHTON, MA wrote about CITIZENS BANK, , on 08/04/09: Rating pertains to Citizen's Branch at Cobb Corner Stoughton MA........

Subscriber from BOSTON, MA wrote about CITIZENS BANK, , on 08/01/09: i had a parituclar incident where i felt the cusomter service was inferior--I wastold that..........

Subscriber from QUINCY, MA wrote about CITIZENS BANK, , on 07/30/09: The fact that they have branches in the Stop and Shop supermarkets makes me stay..........

Subscriber from BONNEY LAKE, WA wrote about DIGITAL FEDERAL CREDIT UNION, , on 07/29/09: The Best...Highly recommend.......

Subscriber from BROOKLINE, MA wrote about CITIZENS BANK, , on 07/25/09: I use the branch at 429 Harvard in Brookline. The same manager has been there..........

Subscriber from , wrote about PENTUCKET BANK, , on 07/24/09: They never seem to know what they're doing and often give wrong answers to banking..........

Subscriber from NEWTON CENTER, MA wrote about CITIZENS BANK, , on 07/20/09: Their online banking and bill paying are excellent. The website keeps improving, making operations easier...........

Subscriber from ROSLINDALE, MA wrote about CITIZENS BANK, , on 07/06/09: high fees; the back office and front office give different information........

Subscriber from ARLINGTON, MA wrote about CITIZENS BANK, , on 06/30/09: The branch people know who you are and treat you like human beings rather than..........

See more comments at Boston Consumers' CHECKBOOK.

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