How Banks Rate for Customer Service

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"Consumers' CHECKBOOK patterns itself after Consumer Reports. It takes no ads and does in-depth analyses, packaging customer survey research with its own pricing data and advice. Companies aren't listed unless Consumers' CHECKBOOK has at least 10 consumer assessments."

Consumer Reports for Boston.

A Consumers' CHECKBOOK Subscriber

When I look to hire a service in the Boston area, I check here first.

A Consumers' CHECKBOOK Subscriber

Lot's of information there, more then I expected. My first thought is I wish I had known about Consumers Checkbook sooner as I certainly would have subscribed a while ago.

A Consumers' CHECKBOOK Subscriber

I chose [a firm] because of their checkbook rating and they were superior... We are thrilled with the result, and the cost was reasonable as well.

A Consumers' CHECKBOOK Subscriber

I had an electrical problem with my "old" car (which can take a very long time to find and repair). I found this place through Checkbook... I will never need another auto mechanic, until he retires.

A Consumers' CHECKBOOK Subscriber

On the strength of the other positive [CHECKBOOK} reviews, we contacted [business name] when one of the springs on our door broke. Amazingly, the owner came in the next day and replaced not only the broken spring but several other items -- all for a very modest sum...

A Consumers' CHECKBOOK Subscriber

Hi. I am thrilled with your service, thank you.

A Consumers' CHECKBOOK Subscriber

	Name	Number of ratings	Checkbook's top rating for quality ()	What percent of customers rated firm "superior" on our survey for "overall quality"	Areas in which the bank has branches (see key at bottom)	Approximate number of branches in area
1.	Avidia Bank	12 ratings	Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
2.	Bank of America	569 ratings	Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
3.	Bank of Canton	19 ratings	Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
4.	Belmont Savings Bank		Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
5.	Bridgewater Credit Union	10 ratings	Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
6.	Bridgewater Savings	18 ratings	Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
7.	Bristol County Savings Bank	25 ratings	Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
8.	Brookline Bank	42 ratings	Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
9.	Cambridge Savings Bank	52 ratings	Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
10.	Cambridge Trust Company	52 ratings	Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
11.	Cape Ann Savings Bank		Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
12.	Central Bank		Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
13.	Century Bank	12 ratings	Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
14.	Citizens Bank	421 ratings	Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
15.	Dedham Institution for Savings	44 ratings	Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
16.	Digital Federal Credit Union	39 ratings	Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
17.	Direct Federal Credit Union	21 ratings	Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
18.	East Boston Savings Bank	12 ratings	Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
19.	East Cambridge Savings Bank	10 ratings	Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
20.	Eastern Bank	140 ratings	Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
21.	Enterprise Bank	24 ratings	Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
22.	First Federal Savings Bank of Boston		Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
23.	Hanscom Federal Credit Union	23 ratings	Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
24.	Harbor One Credit Union	38 ratings	Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
25.	Harvard University Employees Credit Union	11 ratings	Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
26.	Hingham Institution for Savings	13 ratings	Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
27.	Hudson Savings Bank		Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
28.	Hyde Park Savings Bank	19 ratings	Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
29.	Institution for Savings	19 ratings	Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
30.	Jeanne D'Arc Credit Union	16 ratings	Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
31.	Lowell Five Cent Savings Bank		Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
32.	Mansfield Bank		Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
33.	Marlborough Savings Bank		Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
34.	MASSBANK		Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
35.	Medway Co-operative Bank		Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
36.	Merrimack Valley Federal Credit Union	11 ratings	Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
37.	Metro Credit Union	14 ratings	Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
38.	Middlesex Federal Savings		Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
39.	Middlesex Savings Bank	125 ratings	Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
40.	MIT Federal Credit Union	10 ratings	Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
41.	Mutual Bank	11 ratings	Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
42.	National Grand Bank		Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
43.	Needham Bank	16 ratings	Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
44.	NMTW Community Credit Union	18 ratings	Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
45.	North Easton Savings Bank	15 ratings	Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
46.	North Shore Bank	11 ratings	Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
47.	Northern Bank & Trust Company	16 ratings	Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
48.	Norwood Bank		Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
49.	Pentucket Bank	11 ratings	Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.
50.	Quincy Credit Union	15 ratings	Boston Consumers' CHECKBOOK has ratings of 54 local banks. Subscribe now for ratings, articles and more.

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Sample Subscriber Comments & Reviews for Banks in the Boston Area

CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).

As You Can See Below, Some Banks Get High Praise from Their Customers.
Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments
CHECKBOOK Has Collected on Hundreds of Different Banks.

Subscriber from NEEDHAM HGTS, MA wrote about a local bank: Would like to see more convenient branches and more partnerships with ATM services........

Subscriber from WEYMOUTH, MA wrote about a local bank: Pleasantness of Hingham office is exceptional!.......
Subscriber from SUDBURY, MA wrote about a local bank: Online services are very good.......
Subscriber from WALTHAM, MA wrote about a local bank: Ive had good luck with this bank. Branch employees have been pleasant and helpful........
Subscriber from WAKEFIELD, MA wrote about a local bank: High turnover.......
Subscriber from CONCORD, MA wrote about a local bank: I have found the cheerful personnel attitudes (i.e. willingness to search for the best solution)..........
Subscriber from AUBURNDALE, MA wrote about a local bank: Now called Village Bank........
Subscriber from CAMBRIDGE, MA wrote about a local bank: I have been dealing with Citizens Bank for a number of years, have never had..........
Subscriber from BOSTON, MA wrote about a local bank: Limited services but very good at what they do- high interest savings accounts and CDs..........

Subscriber from BRAINTREE, MA wrote about a local bank: This rating is for the Marshfield Branch. The Quincy Ave., Quincy Branch is terrible. The..........

Subscriber from BOSTON, MA wrote about a local bank: Great bank!.......
Subscriber from AUBURNDALE, MA wrote about a local bank: This is now Village Bank.......

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