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Apex Computers, Malden, MA |
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Apple Store, Salem, NH |
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Apple Store, Chestnut Hill, MA |
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Apple Store, |
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Apple Store, Peabody, MA |
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Apple Store, Cambridge, MA |
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Best Buy, Watertown, MA |
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Best Buy, Salem, NH |
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Best Buy, North Attleboro, MA |
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Best Buy, Nashua, NH |
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Best Buy, Dedham, MA |
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Best Buy, Danvers, MA |
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Best Buy, Cambridge, MA |
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Best Buy, Braintree, MA |
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Best Buy, Framingham, MA |
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Best Buy, Brockton, MA |
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CompUSA, |
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CTS Computers, Newton, MA |
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CTS Computers, Raynham, MA |
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Dell, |
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Gateway, |
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Micro Center, Cambridge, MA |
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Staples, Needham Heights, MA |
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Staples, Natick, MA |
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Staples, Waltham, MA |
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All locations combined
See how Best Buy scored based on 604 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Does firm get CHECKBOOK's top rating for quality?  |
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Subscribers only |
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Does firm get CHECKBOOK's top rating for price? |
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Subscribers only |
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| Areas Firm Serves: |
Available exclusively to CHECKBOOK Subscribers. |
| Products Firm Carries: |
| Number of customer survey ratings: |
604 ratings |
| What percent of customers rated firm "superior" for "advice on choice and use of products"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "promptness of service"? |
| What percent of customers rated firm "superior" for "staff attitudes, atmosphere"? |
| What percent of customers rated firm "superior" for "quality of products"? |
| What percent of customers rated firm "superior" for "variety of products"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "ease of looking at/testing products"? |
| What percent of customers rated firm "superior" for "reliability (standing behind products, delivering on time, etc.)"? |
| What percent of customers rated firm "superior" for "overall performance"? |
| Number of complaints on file at local government consumer offices: |
Available exclusively to CHECKBOOK Subscribers. |
| Complaint rate: |
| Number of complaints on file at Better Business Bureau: |
| Complaint rate: |
| Is firm a member of the Better Business Bureau? |
| Firm's record with Better Business Bureau: |
| Firm's price index score: |
Available exclusively to CHECKBOOK Subscribers. |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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Subscriber from NORTH ANDOVER, MA wrote on 10/03/09
- They wanted to charge me an extra $70 to "configure" the laptop and make a..........
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Subscriber from CONCORD, MA wrote on 09/12/09
- Had to wait over a half hour, once I chose the product I wanted, just..........
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Subscriber from MEDFORD, MA wrote on 08/11/09
- I did my research on the computer before going to Best Buy. It was easy..........
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Subscriber from SUDBURY, MA wrote on 07/01/09
- I had to go online for what I wanted........
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Subscriber from MEDFIELD, MA wrote on 07/14/08
- Staff varies ggreatly in expertise, and they often present as fact what is actually just..........
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Subscriber from AYER, MA wrote on 06/25/08
- Ready to purchase a computer. Figured out what I wanted from the display. I went..........
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Subscriber from CAMBRIDGE, MA wrote on 10/03/06
- There's no reason to believe that anybody in the store gives a damn.......
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- See more comments at Boston Consumers' CHECKBOOK.
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