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Home Depot received 109 consumer ratings from Consumers' CHECKBOOK and Consumer Reports subscribers.
CHECKBOOK provides:
- Award winning articles and ratings reports compiled from more than 150,000 Boston area consumer ratings by Consumers' CHECKBOOK and Consumer Reports magazine subscribers who have used these companies and professionals.
- Thousands of hours of undercover price shopping.
- Review of complaints received by local consumer agencies such as Better Business Bureau (BBB) and attorney general offices.
- In-depth research.
- No advertising.
- No ballot-box stuffing.
- Nonprofit
- Read CHECKBOOK's free advice on choosing a local hardware store.

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1213 VFW Pkwy
West Roxbury, MA
Phone: 617-327-5000
"CHECKBOOK comes to town after beginning in Washington D.C., and San Francisco, where it’s built a reputation for excellence in consumer journalism."
"Consumers' CHECKBOOK patterns itself after Consumer Reports. It takes no ads and does in-depth analyses, packaging customer survey research with its own pricing data and advice. Companies aren't listed unless Consumers' CHECKBOOK has at least 10 consumer assessments."
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109 ratings |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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As You Can See Below, Some Hardware Stores Get High Praise from Their Customers. Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments CHECKBOOK Has Collected on Hundreds of Different Hardware Stores.
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Subscriber from FRAMINGHAM, MA wrote about a local hardware store:
Great service and a lot of products........
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Subscriber from TAUNTON, MA wrote about a local hardware store:
This is a great hardware store! Knowledgeable staff; always have adequate numbers of staff on..........
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Subscriber from NEW YORK, NY wrote about a local hardware store:
The staff at Currys is incredible, knowlegeable, available and always willing to help. They carry..........
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Subscriber from SOUTH EASTON, MA wrote about a local hardware store:
Great hardware store!.......
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Subscriber from WEYMOUTH, MA wrote about a local hardware store:
Got a really good deal on energy saving desklights at one dollar each. Also got..........
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Subscriber from NATICK, MA wrote about a local hardware store:
wonderful asset in community.......
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Subscriber from BOSTON, MA wrote about a local hardware store:
All the problems of a big chain, etc. but a little better than Home Depot..........
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Subscriber from WAKEFIELD, MA wrote about a local hardware store:
Always get friendly helpful advice on products and how to advice. . Would much spend..........
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Subscriber from STONEHAM, MA wrote about a local hardware store:
Well stocked and very helpfull sales staff.......
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Subscriber from CARLISLE, MA wrote about a local hardware store:
This store is brand-new -- replaced the awful Santoros Hardware in the same location, next..........
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Subscriber from BELMONT, MA wrote about a local hardware store:
Tool rental is a plus. Used a sump pump with oversized hose once for a..........
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