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Whittemore Hardware received 20 consumer ratings from Consumers' CHECKBOOK and Consumer Reports subscribers.
CHECKBOOK provides:
- Award winning articles and ratings reports compiled from more than 150,000 Boston area consumer ratings by Consumers' CHECKBOOK and Consumer Reports magazine subscribers who have used these companies and professionals.
- Thousands of hours of undercover price shopping.
- Review of complaints received by local consumer agencies such as Better Business Bureau (BBB) and attorney general offices.
- In-depth research.
- No advertising.
- No ballot-box stuffing.
- Nonprofit
- Read CHECKBOOK's free advice on choosing a local hardware store.

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531 Main St
Melrose, MA
Phone: 781-665-0900
"CHECKBOOK comes to town after beginning in Washington D.C., and San Francisco, where it’s built a reputation for excellence in consumer journalism."
"Consumers' CHECKBOOK patterns itself after Consumer Reports. It takes no ads and does in-depth analyses, packaging customer survey research with its own pricing data and advice. Companies aren't listed unless Consumers' CHECKBOOK has at least 10 consumer assessments."
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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As You Can See Below, Some Hardware Stores Get High Praise from Their Customers. Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments CHECKBOOK Has Collected on Hundreds of Different Hardware Stores.
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Subscriber from CAMBRIDGE, MA wrote about a local hardware store:
Excellent selection,knowledgeable staff, reasonable prices........
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Subscriber from LINCOLN, MA wrote about a local hardware store:
Their knowledge and service are an amazing contrast to the lack of both in so..........
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Subscriber from BOSTON, MA wrote about a local hardware store:
Just what a neighborhood hardware store should be!.......
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Subscriber from QUINCY, MA wrote about a local hardware store:
This smaller store is so much easier than going into a huge megastore. The staff..........
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Subscriber from SHARON, MA wrote about a local hardware store:
These people know their business. Their claim to fame is product knowledge and having it..........
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Subscriber from MEDFORD, MA wrote about a local hardware store:
They always seem to have the obscure thing I need, and theyre very helpful........
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Subscriber from ARLINGTON, MA wrote about a local hardware store:
Good store packed into a small place........
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Subscriber from NEW YORK, NY wrote about a local hardware store:
Convenient, hardworking staff, always helpful!.......
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Subscriber from BELMONT, MA wrote about a local hardware store:
Tool rental is a plus. Used a sump pump with oversized hose once for a..........
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Subscriber from SALEM, MA wrote about a local hardware store:
very friendly staff, and quite helpful.......
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Subscriber from DANVERS, MA wrote about a local hardware store:
Great personalized service and knowledgeable staff........
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