 |
Bruce Steele & Sons Plumbing & Heating received 18 consumer ratings from Consumers' CHECKBOOK and Consumer Reports subscribers.
CHECKBOOK provides:
- Award winning articles and ratings reports compiled from more than 150,000 Boston area consumer ratings by Consumers' CHECKBOOK and Consumer Reports magazine subscribers who have used these companies and professionals.
- Thousands of hours of undercover price shopping.
- Review of complaints received by local consumer agencies such as Better Business Bureau (BBB) and attorney general offices.
- In-depth research.
- No advertising.
- No ballot-box stuffing.
- Nonprofit
- Read CHECKBOOK's free advice on choosing a local plumber.

|
 |
86 Pond St
Billerica, MA
Phone: 978-667-4214
"CHECKBOOK comes to town after beginning in Washington D.C., and San Francisco, where it’s built a reputation for excellence in consumer journalism."
"Consumers' CHECKBOOK patterns itself after Consumer Reports. It takes no ads and does in-depth analyses, packaging customer survey research with its own pricing data and advice. Companies aren't listed unless Consumers' CHECKBOOK has at least 10 consumer assessments."
|
|
| Areas Firm Serves: |
|
| Number of customer survey ratings: |
18 ratings |
| What percent of customers rated firm "superior" for "overall performance"? |
|
| What percent of customers rated firm "superior" for "doing work properly"? |
|
| What percent of customers rated firm "superior" for "starting and completing work promptly"? |
|
| What percent of customers rated firm "superior" for "letting you know cost early"? |
|
| What percent of customers rated firm "superior" for "advice on service options and costs"? |
|
| What percent of customers rated firm "adequate" or "superior" for "overall performance? |
|
| Number of complaints on file at local government consumer offices: |
|
| Complaint rate: |
|
| Number of complaints on file at Better Business Bureau: |
|
| Complaint rate: |
|
| Is firm a member of the Better Business Bureau? |
|
| Firm's record with Better Business Bureau: |
|
| Firm's price index score: |
|
| Firm's minimum or hourly charge: |
|
| What the firm's minimum charge includes? |
|
|
|
|
|
|
|
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
|
As You Can See Below, Some Plumbers Get High Praise from Their Customers. Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments CHECKBOOK Has Collected on Hundreds of Different Plumbers.
-
Subscriber from WESTWOOD, MA wrote about a local plumber:
prompt, owner returned call on a Saturday.......
-
Subscriber from CAMBRIDGE, MA wrote about a local plumber:
Recommended........
-
Subscriber from CONCORD, MA wrote about a local plumber:
We have used Basnett Plumbing for every remodel and service call, and have been very..........
-
Subscriber from LARCHMONT, NY wrote about a local plumber:
Honest and reliable........
-
Subscriber from WELLESLEY, MA wrote about a local plumber:
Highly recommend.......
-
Subscriber from BOSTON, MA wrote about a local plumber:
Paul is a pleasure, and he is clever........
-
Subscriber from FRAMINGHAM, MA wrote about a local plumber:
Mr Park was friendly and gave an accurate and reasonable quote. He completed the work..........
-
Subscriber from WAYLAND, MA wrote about a local plumber:
I called as a new customer for some routine, non-urgent repairs; Ron called back same..........
-
Subscriber from ARLINGTON, MA wrote about a local plumber:
Friendly, competent, efficient, and professional. Installed a new water heater on a Saturday morning after..........
-
Subscriber from FRAMINGHAM, MA wrote about a local plumber:
I CHOSE THIS PLUMBER BASED ON CONSUMERS’ CHECKBOOK’S HIGH RATINGS FOR WORK & PRICE ($75/HR)...........
-
Subscriber from ARLINGTON, MA wrote about a local plumber:
Weve used Stephen Porter for several jobs and have been pleased by their promptness, courtesy,..........
|
|
|
 |