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Gouthro Plumbing & Heating received 19 consumer ratings from Consumers' CHECKBOOK and Consumer Reports subscribers.
CHECKBOOK provides:
- Award winning articles and ratings reports compiled from more than 150,000 Boston area consumer ratings by Consumers' CHECKBOOK and Consumer Reports magazine subscribers who have used these companies and professionals.
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PO Box 509
Brockton, MA
Phone: 508-587-4625
"CHECKBOOK comes to town after beginning in Washington D.C., and San Francisco, where it’s built a reputation for excellence in consumer journalism."
"Consumers' CHECKBOOK patterns itself after Consumer Reports. It takes no ads and does in-depth analyses, packaging customer survey research with its own pricing data and advice. Companies aren't listed unless Consumers' CHECKBOOK has at least 10 consumer assessments."
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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As You Can See Below, Some Plumbers Get High Praise from Their Customers. Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments CHECKBOOK Has Collected on Hundreds of Different Plumbers.
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Subscriber from WESTON, MA wrote about a local plumber:
The first time we called Stephen, he came promptly but told us to call a..........
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Subscriber from NATICK, MA wrote about a local plumber:
Excellent work done by Gary to remove a plastic part clogging toilet........
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Subscriber from BOSTON, MA wrote about a local plumber:
I no longer use this plumber because they tried to sell me a $300 annual..........
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Subscriber from LARCHMONT, NY wrote about a local plumber:
Honest and reliable........
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Subscriber from ARLINGTON, MA wrote about a local plumber:
Weve used Stephen Porter for several jobs and have been pleased by their promptness, courtesy,..........
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Subscriber from WAYLAND, MA wrote about a local plumber:
I called as a new customer for some routine, non-urgent repairs; Ron called back same..........
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Subscriber from REVERE, MA wrote about a local plumber:
Dependable. Good explanations of needed work. Reasonable prices........
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