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Elston Plumbing & Heating received 21 consumer ratings from Consumers' CHECKBOOK and Consumer Reports subscribers.
CHECKBOOK provides:
- Award winning articles and ratings reports compiled from more than 150,000 Boston area consumer ratings by Consumers' CHECKBOOK and Consumer Reports magazine subscribers who have used these companies and professionals.
- Thousands of hours of undercover price shopping.
- Review of complaints received by local consumer agencies such as Better Business Bureau (BBB) and attorney general offices.
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- Read CHECKBOOK's free advice on choosing a local plumber.

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14 Cambridge St
Lowell, MA
Phone: 978-452-3627
"Consumers' CHECKBOOK patterns itself after Consumer Reports. It takes no ads and does in-depth analyses, packaging customer survey research with its own pricing data and advice. Companies aren't listed unless Consumers' CHECKBOOK has at least 10 consumer assessments."
"CHECKBOOK comes to town after beginning in Washington D.C., and San Francisco, where it’s built a reputation for excellence in consumer journalism."
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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As You Can See Below, Some Plumbers Get High Praise from Their Customers. Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments CHECKBOOK Has Collected on Hundreds of Different Plumbers.
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Subscriber from ANDOVER, MA wrote about a local plumber:
I havent used Steve for very long but I find it is hard to get..........
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Subscriber from WESTWOOD, MA wrote about a local plumber:
Excellent service. Prompt, fair, courteous, knowledgeable. Highly recommend these guys for all your plumbing needs........
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Subscriber from QUINCY, MA wrote about a local plumber:
Mr Lewis is dependable and courteous in addition to being a good plumber........
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Subscriber from WELLESLEY, MA wrote about a local plumber:
Weve used Wellesley Plumbing for several years. Their service is usually excellent and has never..........
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Subscriber from NEEDHAM, MA wrote about a local plumber:
Rusty is the best........
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Subscriber from WALTHAM, MA wrote about a local plumber:
Since I found them, I have stuck with them.......
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Subscriber from AUBURNDALE, MA wrote about a local plumber:
Mr. Salemme was very prompt and pleasant to do business. We will use him from..........
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Subscriber from ANDOVER, MA wrote about a local plumber:
Good work, attention to detail, and good attitude dealing with customer........
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Subscriber from HOLLISTON, MA wrote about a local plumber:
Replace and install new water heater........
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Subscriber from LINCOLN, MA wrote about a local plumber:
Prompt, courteous, and efficient. Very reasonable compared to other firms i have used........
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Subscriber from ANDOVER, MA wrote about a local plumber:
I replumbed my entire house - very big job. These guys were outstanding - competent,..........
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Subscriber from NEEDHAM, MA wrote about a local plumber:
Person who handles telephone calls is ridgid.......
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