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Heritage Heating & Plumbing received 10 consumer ratings from Consumers' CHECKBOOK and Consumer Reports subscribers.
CHECKBOOK provides:
- Award winning articles and ratings reports compiled from more than 150,000 Boston area consumer ratings by Consumers' CHECKBOOK and Consumer Reports magazine subscribers who have used these companies and professionals.
- Thousands of hours of undercover price shopping.
- Review of complaints received by local consumer agencies such as Better Business Bureau (BBB) and attorney general offices.
- In-depth research.
- No advertising.
- No ballot-box stuffing.
- Nonprofit
- Read CHECKBOOK's free advice on choosing a local plumber.

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35 Pleasant St
Stoneham, MA
Phone: 781-438-7776
"Consumers' CHECKBOOK patterns itself after Consumer Reports. It takes no ads and does in-depth analyses, packaging customer survey research with its own pricing data and advice. Companies aren't listed unless Consumers' CHECKBOOK has at least 10 consumer assessments."
"CHECKBOOK comes to town after beginning in Washington D.C., and San Francisco, where it’s built a reputation for excellence in consumer journalism."
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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As You Can See Below, Some Plumbers Get High Praise from Their Customers. Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments CHECKBOOK Has Collected on Hundreds of Different Plumbers.
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Subscriber from MILLIS, MA wrote about a local plumber:
Very competent individual ........
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Subscriber from ARLINGTON, MA wrote about a local plumber:
Friendly, competent, efficient, and professional. Installed a new water heater on a Saturday morning after..........
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Subscriber from NEWTON, MA wrote about a local plumber:
I called Mike Torchio just to repair a shower head. The job was not big..........
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Subscriber from JAMAICA PLAIN, MA wrote about a local plumber:
Its always a pleasure to work with Trethewey Bros........
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Subscriber from REVERE, MA wrote about a local plumber:
Dependable. Good explanations of needed work. Reasonable prices........
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Subscriber from SWANSEA, MA wrote about a local plumber:
use Fall River office - technician failed to communicate package service properly; but honored misunderstanding.......
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Subscriber from WEST ROXBURY, MA wrote about a local plumber:
He was a subcontractor on a remodeling job and I wouldnt hesitate to use him..........
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Subscriber from NATICK, MA wrote about a local plumber:
Good service at a fair price, pleasant and neat........
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Subscriber from AUBURNDALE, MA wrote about a local plumber:
Gary Carter installed a non-standard size toilet in our 1/2 bath. He suggested the model..........
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Subscriber from NEEDHAM, MA wrote about a local plumber:
Person who handles telephone calls is ridgid.......
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Subscriber from ANDOVER, MA wrote about a local plumber:
I replumbed my entire house - very big job. These guys were outstanding - competent,..........
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Subscriber from WAYLAND, MA wrote about a local plumber:
They do good work. The only thing that would improve the service is to know..........
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Subscriber from COHASSET, MA wrote about a local plumber:
Very skillful, concerned for customers pocketbook, and reasonably priced........
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Subscriber from SOMERVILLE, MA wrote about a local plumber:
Performed well on two different service calls. Repair options were itemized with some choices about..........
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Subscriber from NEEDHAM, MA wrote about a local plumber:
Excellent quality of work and service at a reasonable cost........
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Subscriber from NEWTON, MA wrote about a local plumber:
RP Holmes did an oil-to-gas heating conversion for me and installed a new indirect hot..........
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Subscriber from WATERTOWN, MA wrote about a local plumber:
A person always answers the phone when you call - not an answering service or..........
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