 |
Chase & Tolan Plumbing & Heating received 39 consumer ratings from Consumers' CHECKBOOK and Consumer Reports subscribers.
CHECKBOOK provides:
- Award winning articles and ratings reports compiled from more than 150,000 Boston area consumer ratings by Consumers' CHECKBOOK and Consumer Reports magazine subscribers who have used these companies and professionals.
- Thousands of hours of undercover price shopping.
- Review of complaints received by local consumer agencies such as Better Business Bureau (BBB) and attorney general offices.
- In-depth research.
- No advertising.
- No ballot-box stuffing.
- Nonprofit
- Read CHECKBOOK's free advice on choosing a local plumber.

|
 |
1 Summer St
Watertown, MA
Phone: 617-926-3701
"Consumers' CHECKBOOK patterns itself after Consumer Reports. It takes no ads and does in-depth analyses, packaging customer survey research with its own pricing data and advice. Companies aren't listed unless Consumers' CHECKBOOK has at least 10 consumer assessments."
"CHECKBOOK comes to town after beginning in Washington D.C., and San Francisco, where it’s built a reputation for excellence in consumer journalism."
|
|
| Areas Firm Serves: |
|
| Number of customer survey ratings: |
39 ratings |
| What percent of customers rated firm "superior" for "overall performance"? |
|
| What percent of customers rated firm "superior" for "doing work properly"? |
|
| What percent of customers rated firm "superior" for "starting and completing work promptly"? |
|
| What percent of customers rated firm "superior" for "letting you know cost early"? |
|
| What percent of customers rated firm "superior" for "advice on service options and costs"? |
|
| What percent of customers rated firm "adequate" or "superior" for "overall performance? |
|
| Number of complaints on file at local government consumer offices: |
|
| Complaint rate: |
|
| Number of complaints on file at Better Business Bureau: |
|
| Complaint rate: |
|
| Is firm a member of the Better Business Bureau? |
|
| Firm's record with Better Business Bureau: |
|
| Firm's price index score: |
|
| Firm's minimum or hourly charge: |
|
| What the firm's minimum charge includes? |
|
|
|
|
|
|
|
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
|
As You Can See Below, Some Plumbers Get High Praise from Their Customers. Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments CHECKBOOK Has Collected on Hundreds of Different Plumbers.
-
Subscriber from BURLINGTON, MA wrote about a local plumber:
Ian and his staff make their work look like art and then have to hide..........
-
Subscriber from WEST ROXBURY, MA wrote about a local plumber:
He was a subcontractor on a remodeling job and I wouldnt hesitate to use him..........
-
Subscriber from WESTWOOD, MA wrote about a local plumber:
Quality of service was great. Timeliness and reliability were issues that resulted in "adequate" ratings..........
-
Subscriber from AUBURNDALE, MA wrote about a local plumber:
Gary Carter installed a non-standard size toilet in our 1/2 bath. He suggested the model..........
-
Subscriber from NEWBURYPORT, MA wrote about a local plumber:
Brian has handled all of our plumbing for a number of years, including the installation..........
-
Subscriber from NEWTON CENTER, MA wrote about a local plumber:
Plumber had to come back as the problem recurred. No charge. difficult to determine whether..........
-
Subscriber from WESTON, MA wrote about a local plumber:
We are very well pleased with this firm, very responsive and helpful, as well as..........
-
Subscriber from BOSTON, MA wrote about a local plumber:
I found this plumber through the Consumers Checkbook; I have been very pleased with all..........
-
Subscriber from NEWTON, MA wrote about a local plumber:
I called Mike Torchio just to repair a shower head. The job was not big..........
|
|
|
 |