Major appliances often work along without a glitch for years and years. But when your oven won't heat, your refrigerator won't stay cool, your washer won't wash, or your dryer won't dry, you want it back up and running-fast! We'll tell you whom to call.

Read our article and findings (available exclusively to CHECKBOOK subscribers)

Back to Chicago Consumers' CHECKBOOK Table of Contents.

Sample Subscriber Comments/Reviews About Major Appliance Repair Shops

CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).

As You Can See Below, Some Major Appliance Repair Shops Get High Praise from Their Customers. Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments CHECKBOOK Has Collected on Hundreds of Different Major Appliance Repair Shops.

• Subscriber from LIBERTYVILLE, IL wrote Another Firm: Have a Sears service contract on most of our major appliances. They are OK to..........
• Subscriber from CHICAGO, IL wrote Another Firm: Repairman arrived within stated time window, was polite, and fixed the washing machine problem promptly........
• Subscriber from CHICAGO, IL wrote Another Firm: Rather than make the trip out to perform a simple operation, they told me what..........
• Subscriber from VILLA PARK, IL wrote Another Firm: Work was under warranty, transmission fluid leak in washing machine. Replaced parts involved in leak..........
• Subscriber from OAK PARK, IL wrote Another Firm: Have used this firm for many years. They are prompt and do the repairs correctly........
• Subscriber from HOMER GLEN, IL wrote Another Firm: I have an annual service contract with Sears. By and large they come on time..........
• Subscriber from GURNEE, IL wrote Another Firm: Dryer needed repair. Arrived on time, diagnosed problem, informed cost, fixed good as new........
• Subscriber from CHICAGO, IL wrote Another Firm: I have an 8 year old refrigerator. The water lines for the ice maker and..........
• Subscriber from NAPERVILLE, IL wrote Another Firm: showed me what to do so next time I could do it myself!.......
• Subscriber from EVANSTON, IL wrote Another Firm: They were no-shows twice, waited over four hours for each scheduled appointment, I finally gave..........
• Subscriber from S BARRINGTON, IL wrote Another Firm: Excellent service. Only wish they still handled Viking........
• Subscriber from GLENCOE, IL wrote Another Firm: In the past, we have been very satisfied with ABT, and have purchased a washer,..........
• Subscriber from WOODRIDGE, IL wrote Another Firm: The Wehrli servicemman was friendly & knowledgeable. But beware of his charges/time accounting!! The charges..........
• Subscriber from EVANSTON, IL wrote Another Firm: There should be another grade level between "adequate" and "superior", such as "good", This is..........
• Subscriber from EVANSTON, IL wrote Another Firm: I bought a new refrigeration and had it installed. I was quite satisfied........
• Subscriber from ARLINGTON HTS, IL wrote Another Firm: I found them to be very expensive for just coming out, $149 just to diagnose...........
• Subscriber from BARTLETT, IL wrote Another Firm: Was VERY satisfied with company. Our service person even ran out to get the part..........
• Subscriber from AURORA, IL wrote Another Firm: Prices out of this world! Hard to get a hold of.......
• Subscriber from CHICAGO, IL wrote Another Firm: Have extended warranty on refrigerator. Has needed multiple visits over past 9 months, still not..........
• Subscriber from OAK PARK, IL wrote Another Firm: Our Refrigerator suddenly stopped working properly, and this was the first practical use I've gotten..........
• Subscriber from HOFFMAN EST, IL wrote Another Firm: The worst experience I ever had with an appliance repair contractor. I ended up filling..........
• Subscriber from BOLINGBROOK, IL wrote Another Firm: the tech did not have the part in stock to install it in my Maytag..........
• Subscriber from DARIEN, IL wrote Another Firm: Manufacturer changed the functionlity of the new part........
• Subscriber from BARTLETT, IL wrote Another Firm: One of the best I have ever dealt with. Informed me of every step of..........
• Subscriber from EVANSTON, IL wrote Another Firm: Talked me into repair rather than replacement (flood damage), missed an additional repair I may..........
• Subscriber from AURORA, IL wrote Another Firm: Friendly, polite, prompt and the price was reasonable. I'd definitely recommend them and would certainly..........
• Subscriber from OAK FOREST, IL wrote Another Firm: Took 4 service calls to repair my new dryer. Waited a week between calls........
• Subscriber from TINLEY PARK, IL wrote Another Firm: Mike's came out the day I called. They gave me an estimate based on the..........
• Subscriber from GLENVIEW, IL wrote Another Firm: My washing machine needed repair. It took a week for them to come out. They..........
• Subscriber from CRETE, IL wrote Another Firm: I like Sears repair and maintenance service. The technicians know what they are doing and..........
• Subscriber from PARK RIDGE, IL wrote Another Firm: Fair prices, prompt service, good advice........
• Subscriber from ELGIN, IL wrote Another Firm: Not cheap, but good.......
• Subscriber from OAK FOREST, IL wrote Another Firm: Their service man came on time, well groomed and had a pleasant personality. He found..........
• Subscriber from BUFFALO GROVE, IL wrote Another Firm: Great service!.......
• Subscriber from CHICAGO, IL wrote Another Firm: chosen because they received good ratings from checkbook and they worked on saturdays. charge extra..........
• Subscriber from PALATINE, IL wrote Another Firm: Whilst the work was carried out in a very professional manner and quickly the bill..........
• Subscriber from HANOVER PARK, IL wrote Another Firm: The first time someone has called me back so soon & also scheduled me in..........
• Subscriber from BOLINGBROOK, IL wrote Another Firm: Very impreesed with our repair person, Dean. He was ontime,friendly, very knowledgeable and fair. I..........
• Subscriber from DUNDEE, IL wrote Another Firm: Have used Cornerstone for gas dryer and refrigerator repairs........
• Subscriber from BURBANK, IL wrote Another Firm: Honest. Office calls if tech is running late and when they are on the way........
• Subscriber from HOFFMAN ESTATES, IL wrote Another Firm: fabulous job, fabulous price, great company!.......
• Subscriber from CHICAGO, IL wrote Another Firm: Good service, but seemed expensive.......
• Subscriber from DARIEN, IL wrote Another Firm: Quick diagnosis of problem(s), availability of parts needed, good additional advice........
• Subscriber from EVANSTON, IL wrote Another Firm: This service arrived on time, they were knowledgeable and did the repairs with in the..........
• Subscriber from VERNON HILLS, IL wrote Another Firm: Refridgerator went out and they told me up front what service call would be and..........
• Subscriber from FRANKLIN PARK, IL wrote Another Firm: Lou arrived on time and repaired my oven in less than 30 minutes. The charge..........
• Subscriber from CHICAGO, IL wrote Another Firm: telephone people were OK but the repairmen were extremely polite and knowledgable.......
• Subscriber from AURORA, IL wrote Another Firm: The cost of repair on my portable dishwasher was $500 for the pump-ridiculous, buying a..........
• Subscriber from MORTON GROVE, IL wrote Another Firm: Came out within the hour. Repaired on the spot........
• Subscriber from MT PROSPECT, IL wrote Another Firm: Personal service. Long time employees. Best place to purchase from too........