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How does Firestone Complete Auto Care Rate? Firestone Complete Auto Care received 20 consumer ratings from Consumers' CHECKBOOK and Consumer Reports subscribers. Subscribe & Save » CHECKBOOK provides: Award winning articles and ratings reports compiled from more than 211,000 Chicago area consumer ratings by Consumers' CHECKBOOK and Consumer Reports magazine subscribers who have used these companies and professionals. Thousands of hours of undercover price shopping. Review of complaints received by local consumer agencies such as Better Business Bureau (BBB) and attorney general offices. In-depth research. No advertising. No ballot-box stuffing. Nonprofit Read CHECKBOOK's free advice on choosing a local auto repair shop.		Firestone Complete Auto Care 681 Roosevelt Rd Glen Ellyn, IL Phone: 630-858-0662 "[Consumers’ CHECKBOOK] takes no advertising, so there's no tainting the ratings." "Whomever I call, it will be a firm that gets two checkmarks from Consumers’ CHECKBOOK. "
What can Consumers' CHECKBOOK tell you about Firestone Complete Auto Care? Does shop get CHECKBOOK's top rating () for quality? ... answers available Does shop get CHECKBOOK's top rating () for price? ... answers available CHECKBOOK Ratings Number of customer survey ratings: 20 ratings What percent of customers rated firm "superior" for "overall performance/quality"? What percent of customers rated firm "superior" for "doing work properly"? What percent of customers rated firm "superior" for "starting and completing work promptly"? What percent of customers rated firm "superior" for "letting you know cost early"? What percent of customers rated firm "superior" for "advice on service options and costs"? What percent of customers rated firm "adequate" or "superior" for "overall performance/quality"? Complaints Number of complaints on file at local government consumer offices: Complaint rate: Number of complaints on file at Better Business Bureau: Complaint rate: Is firm a member of the Better Business Bureau? Firm's record with Better Business Bureau: Prices Firm's price index score: Hourly labor rate for major mechanical repairs: Additional Information Is shop AAA approved? Does shop claim to employ at least one ASE (National Institute of Automotive Service Excellence) certified technician? Is shop authorized to perform emissions and safety inspections? Is shop authorized to perform emissions repairs? What makes of vehicles does shop repair?

Sample Subscriber Comments & Reviews for Auto Repair Shops in the Chicago Area

CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).

As You Can See Below, Some Auto Repair Shops Get High Praise from Their Customers.
Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments
CHECKBOOK Has Collected on Hundreds of Different Auto Repair Shops.