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Liberty Mutual received 60 consumer ratings from Consumers' CHECKBOOK and Consumer Reports subscribers.
CHECKBOOK provides:
- Award winning articles and ratings reports compiled from more than 211,000 Chicago area consumer ratings by Consumers' CHECKBOOK and Consumer Reports magazine subscribers who have used these companies and professionals.
- Thousands of hours of undercover price shopping.
- Review of complaints received by local consumer agencies such as Better Business Bureau (BBB) and attorney general offices.
- In-depth research.
- No advertising.
- No ballot-box stuffing.
- Nonprofit
- Read CHECKBOOK's free advice on choosing a local auto insurance company .
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Phone: 800-837-5254
"[Consumers’ CHECKBOOK] takes no advertising, so there's no tainting the ratings."
"Whomever I call, it will be a firm that gets two checkmarks from Consumers’ CHECKBOOK. "
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| Number of customer survey ratings: |
60 ratings |
| What percent of customers rated firm "superior" for "simplicity of claim procedures": |
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| What percent of customers rated firm "superior" for "speed of claim payment"? |
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| What percent of customers rated firm "superior" for "adequacy of claim payment"? |
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| What percent of customers rated firm "superior" for "courtesy and helpfulness of claim representatives"? |
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| What percent of customers rated firm "superior" for "not unreasonably raising premium as a result of claim(s)": |
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| What percent of customers rated firm "superior" for "not unreasonably cutting coverage as a result of claim(s)"? |
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| What percent of customers rated firm "adequate" or "superior" for "not unreasonably raising premium as a result of claim(s)"? |
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| What percent of customers rated firm "adequate" or "superior" for "not unreasonably cutting coverage as a result of claim(s)"? |
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| And much more: |
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Liberty Mutual,
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Country,
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AAA/Auto Club,
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USAA,
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Travelers,
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Allstate,
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The Hartford,
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QBE/General Casualty,
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State Farm,
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American Family,
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Nationwide,
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Mercury,
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Progressive,
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Chubb,
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Metropolitan,
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GEICO,
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Safeco,
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Amica Mutual,
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Farmers,
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many more......
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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As You Can See Below, Some Auto Insurance Companies Get High Praise from Their Customers.
Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments
CHECKBOOK Has Collected on Hundreds of Different Auto Insurance Companies.
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Subscriber from HIGHLAND PARK, IL wrote about a local auto insurance company:
great service.......
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Subscriber from ST CHARLES, IL wrote about a local auto insurance company:
Had extensive damage from very localized "tornado." Company was very friendly, and payment was even..........
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Subscriber from VERNON HILLS, IL wrote about a local auto insurance company:
Outstanding service. Highly recommended........
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Subscriber from CHICAGO, IL wrote about a local auto insurance company:
Personnel involved very pleasant and courteous. They provided me with the name of the company..........
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Subscriber from CHICAGO, IL wrote about a local auto insurance company:
Fast, collision on Friday, check on Tuesday. Excellent customer service........
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Subscriber from ALEXANDRIA, VA wrote about a local auto insurance company:
Amica is the best! They were wonderful, friendly, and very speedy about paying my recent..........
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Subscriber from LAKE ZURICH, IL wrote about a local auto insurance company:
I have been a long time client and as a result no raise in premium..........
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