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The Hartford received 131 consumer ratings from Consumers' CHECKBOOK and Consumer Reports subscribers.
CHECKBOOK provides:
- Award winning articles and ratings reports compiled from more than 211,000 Chicago area consumer ratings by Consumers' CHECKBOOK and Consumer Reports magazine subscribers who have used these companies and professionals.
- Thousands of hours of undercover price shopping.
- Review of complaints received by local consumer agencies such as Better Business Bureau (BBB) and attorney general offices.
- In-depth research.
- No advertising.
- No ballot-box stuffing.
- Nonprofit
- Read CHECKBOOK's free advice on choosing a local auto insurance company .
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Phone: Local agent
"[Consumers’ CHECKBOOK] takes no advertising, so there's no tainting the ratings."
"Whomever I call, it will be a firm that gets two checkmarks from Consumers’ CHECKBOOK. "
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| Number of customer survey ratings: |
131 ratings |
| What percent of customers rated firm "superior" for "simplicity of claim procedures": |
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| What percent of customers rated firm "superior" for "speed of claim payment"? |
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| What percent of customers rated firm "superior" for "adequacy of claim payment"? |
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| What percent of customers rated firm "superior" for "courtesy and helpfulness of claim representatives"? |
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| What percent of customers rated firm "superior" for "not unreasonably raising premium as a result of claim(s)": |
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| What percent of customers rated firm "superior" for "not unreasonably cutting coverage as a result of claim(s)"? |
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| What percent of customers rated firm "adequate" or "superior" for "not unreasonably raising premium as a result of claim(s)"? |
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| What percent of customers rated firm "adequate" or "superior" for "not unreasonably cutting coverage as a result of claim(s)"? |
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| And much more: |
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Nationwide,
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Metropolitan,
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Liberty Mutual,
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American Family,
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Progressive,
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QBE/General Casualty,
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Travelers,
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Amica Mutual,
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GEICO,
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Safeco,
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Allstate,
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USAA,
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State Farm,
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Mercury,
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The Hartford,
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Farmers,
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Country,
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AAA/Auto Club,
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Chubb,
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many more......
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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As You Can See Below, Some Auto Insurance Companies Get High Praise from Their Customers.
Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments
CHECKBOOK Has Collected on Hundreds of Different Auto Insurance Companies.
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Subscriber from ELMHURST, IL wrote about a local auto insurance company:
Excellent claim support. Cant say anything bad about it........
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Subscriber from BATAVIA, IL wrote about a local auto insurance company:
We have had State Farm for 23 years and there is none better for reliability,..........
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Subscriber from PARK RIDGE, IL wrote about a local auto insurance company:
Also got my deductable for me from other partys insurance company. Great job of repairs..........
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Subscriber from NAPERVILLE, IL wrote about a local auto insurance company:
State Farm office in River Forest helped me through the aftermath of an accident in..........
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Subscriber from WAUKEGAN, IL wrote about a local auto insurance company:
If you want the lowest rates for auto ins.,this is the place!.......
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Subscriber from CHICAGO, IL wrote about a local auto insurance company:
Personnel involved very pleasant and courteous. They provided me with the name of the company..........
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Subscriber from ST CHARLES, IL wrote about a local auto insurance company:
Had extensive damage from very localized "tornado." Company was very friendly, and payment was even..........
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Subscriber from CHICAGO, IL wrote about a local auto insurance company:
Excellent: customer service, support, speed for processing claims.......
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Subscriber from CHICAGO, IL wrote about a local auto insurance company:
Fast, collision on Friday, check on Tuesday. Excellent customer service........
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Subscriber from ROUND LAKE PARK, IL wrote about a local auto insurance company:
The platinum standard for superior customer service!.......
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Subscriber from WEST CHICAGO, IL wrote about a local auto insurance company:
Excellent communication during the entire claim process........
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Subscriber from HUNTLEY, IL wrote about a local auto insurance company:
I saved $300 a year over Farmers Insurance for the same coverage........
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Subscriber from OAK PARK, IL wrote about a local auto insurance company:
State Farms claim service is quick and reliable........
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Subscriber from GLENVIEW, IL wrote about a local auto insurance company:
Through the Vasey Agency, Glenview, IL.......
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