How Banks Rate for Customer Service

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Sunday, November 22, 2009

Who Rates Best (& Worst) in the Chicago Area? Now You'll Know.

Bank Service Quality

	Banks have to deal with thousands of customers. They have to survive on thin margins in a highly competitive marketplace. Can you expect gracious, efficient, knowledgeable service? Well, in fact, you can. According to area consumers, a number of banks in the area give superior service. From Chicago Consumers' CHECKBOOK Magazine
	Read our article and findings (available exclusively to CHECKBOOK subscribers)	Back to Chicago Consumers' CHECKBOOK Table of Contents.


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	Name	Number of ratings	Checkbook's top rating for quality ()	What percent of customers rated firm "superior" on our survey for "overall quality"	Areas in which the bank has branches (see key at bottom)	Approximate number of branches in area
1.		805 ratings	Chicago Consumers' CHECKBOOK has ratings of 98 local banks. Subscribe now for ratings, articles and more.
2.	Albany Bank		Chicago Consumers' CHECKBOOK has ratings of 98 local banks. Subscribe now for ratings, articles and more.
3.	Ben Franklin Bank of Illinios		Chicago Consumers' CHECKBOOK has ratings of 98 local banks. Subscribe now for ratings, articles and more.
4.	Cary Bank & Trust		Chicago Consumers' CHECKBOOK has ratings of 98 local banks. Subscribe now for ratings, articles and more.
5.	Charter National Bank & Trust		Chicago Consumers' CHECKBOOK has ratings of 98 local banks. Subscribe now for ratings, articles and more.
6.	Community Bank Oak Park River		Chicago Consumers' CHECKBOOK has ratings of 98 local banks. Subscribe now for ratings, articles and more.
7.	Community Bank of Elmhurst		Chicago Consumers' CHECKBOOK has ratings of 98 local banks. Subscribe now for ratings, articles and more.
8.	Cornerstone National Bank		Chicago Consumers' CHECKBOOK has ratings of 98 local banks. Subscribe now for ratings, articles and more.
9.	Devon Bank		Chicago Consumers' CHECKBOOK has ratings of 98 local banks. Subscribe now for ratings, articles and more.
10.	Edens Bank		Chicago Consumers' CHECKBOOK has ratings of 98 local banks. Subscribe now for ratings, articles and more.
11.	Family Bank & Trust Co.		Chicago Consumers' CHECKBOOK has ratings of 98 local banks. Subscribe now for ratings, articles and more.
12.	First National Bank of La Grange		Chicago Consumers' CHECKBOOK has ratings of 98 local banks. Subscribe now for ratings, articles and more.
13.	First National Bank of Mchenry		Chicago Consumers' CHECKBOOK has ratings of 98 local banks. Subscribe now for ratings, articles and more.
14.	First Northern CU		Chicago Consumers' CHECKBOOK has ratings of 98 local banks. Subscribe now for ratings, articles and more.
15.	First Security Trust & Savings		Chicago Consumers' CHECKBOOK has ratings of 98 local banks. Subscribe now for ratings, articles and more.
16.	Forest Park National Bank & Trust		Chicago Consumers' CHECKBOOK has ratings of 98 local banks. Subscribe now for ratings, articles and more.
17.	Huntley Banking Center		Chicago Consumers' CHECKBOOK has ratings of 98 local banks. Subscribe now for ratings, articles and more.
18.	Illiana Federal Credit Union		Chicago Consumers' CHECKBOOK has ratings of 98 local banks. Subscribe now for ratings, articles and more.
19.	Interstate Bank		Chicago Consumers' CHECKBOOK has ratings of 98 local banks. Subscribe now for ratings, articles and more.
20.	Leyden Credit Union		Chicago Consumers' CHECKBOOK has ratings of 98 local banks. Subscribe now for ratings, articles and more.
21.	McHenry Bank & Trust		Chicago Consumers' CHECKBOOK has ratings of 98 local banks. Subscribe now for ratings, articles and more.
22.	Midland Federal Savings & Loan		Chicago Consumers' CHECKBOOK has ratings of 98 local banks. Subscribe now for ratings, articles and more.
23.	Net Bank		Chicago Consumers' CHECKBOOK has ratings of 98 local banks. Subscribe now for ratings, articles and more.
24.	New Trier Federal Credit Union		Chicago Consumers' CHECKBOOK has ratings of 98 local banks. Subscribe now for ratings, articles and more.
25.	North Shore Trust & Savings		Chicago Consumers' CHECKBOOK has ratings of 98 local banks. Subscribe now for ratings, articles and more.
26.	North Side Federal Savings & Loan		Chicago Consumers' CHECKBOOK has ratings of 98 local banks. Subscribe now for ratings, articles and more.
27.	Northview Bank & Trust		Chicago Consumers' CHECKBOOK has ratings of 98 local banks. Subscribe now for ratings, articles and more.
28.	Park Ridge Community Bank		Chicago Consumers' CHECKBOOK has ratings of 98 local banks. Subscribe now for ratings, articles and more.
29.	Plaza Bank		Chicago Consumers' CHECKBOOK has ratings of 98 local banks. Subscribe now for ratings, articles and more.
30.	Prairie Bank & Trust Co		Chicago Consumers' CHECKBOOK has ratings of 98 local banks. Subscribe now for ratings, articles and more.
31.	State Bank of Illinois		Chicago Consumers' CHECKBOOK has ratings of 98 local banks. Subscribe now for ratings, articles and more.
32.	Suburban Bank of Barrington		Chicago Consumers' CHECKBOOK has ratings of 98 local banks. Subscribe now for ratings, articles and more.
33.	United Community		Chicago Consumers' CHECKBOOK has ratings of 98 local banks. Subscribe now for ratings, articles and more.
34.	Valley Community Bank		Chicago Consumers' CHECKBOOK has ratings of 98 local banks. Subscribe now for ratings, articles and more.
35.	Wauconda Community Bank		Chicago Consumers' CHECKBOOK has ratings of 98 local banks. Subscribe now for ratings, articles and more.
36.	Wonder Lake State Bank		Chicago Consumers' CHECKBOOK has ratings of 98 local banks. Subscribe now for ratings, articles and more.

Subscriber Comments/Reviews

CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).

Subscriber from CHICAGO, IL wrote about BANK OF AMERICA, , on 11/16/09: Have checking and money market savings and also wealth management with Bank of America........

Subscriber from EVANSTON, IL wrote about MIDWEST BANK, , on 11/14/09: I refuse to deal with megabanks. Midwest Bank is pretty good, and it's easy to..........

Subscriber from TINLEY PARK, IL wrote about HARRIS BANK, , on 11/14/09: They abandoned my town of 60,000 people and still have the nerve to call and..........

Subscriber from DARIEN, IL wrote about BANKFINANCIAL, , on 11/14/09: Extremely helpful and friendly staff........

Subscriber from WILMETTE, IL wrote about NORTH SHORE COMMUNITY BANK & TRUST COMPANY, , on 09/15/09: Their interest rates are not competitive. They define their area of competition as "local" when..........

Subscriber from WILMETTE, IL wrote about CHASE, , on 09/15/09: I think their fees are high, but not worse than other banks. Their online banking..........

Subscriber from CHICAGO, IL wrote about STATE BANK OF COUNTRYSIDE, , on 09/14/09: We signed up for a special interest rate on our checking account if we used..........

Subscriber from KILDEER, IL wrote about CHASE, , on 09/13/09: Charge exhorbitant rates after making a mistake you have to pay for. Also, charged me..........

Subscriber from CHICAGO, IL wrote about BANK OF AMERICA, , on 09/13/09: The BOA that is close to the house, is soooo slow........

Subscriber from ARLINGTON HTS, IL wrote about MEADOWS CREDIT UNION, , on 09/12/09: I have been a member here for 25 years and just love doing my banking..........

Subscriber from CHICAGO, IL wrote about CITIBANK, , on 09/11/09: Customer service is totally depenent on the teller. Some are knowledgable and pleasant; others act..........

Subscriber from CHICAGO, IL wrote about WASHINGTON MUTUAL, , on 09/09/09: Maybe it was just my personal experience that I had with a particular manager but..........

Subscriber from LIBERTYVILLE, IL wrote about FIRST AMERICAN BANK, , on 09/09/09: Have used this bank for almost 20 years and they have been very helpful and..........

Subscriber from ELK GROVE VILLAGE, IL wrote about CHARTER ONE BANK, , on 09/09/09: At one time we got free cashier's checks. Then they said unless we completely changed..........

Subscriber from ELK GROVE VILLAGE, IL wrote about TCF BANK, , on 09/09/09: Use mimimally, mostly for convenience of hours and because they are nearby. Tend to make..........

Subscriber from DEERFIELD, IL wrote about TCF BANK, , on 09/08/09: I dealt with a branch in a grocery market and some staff were not helpful..........

Subscriber from EVANSTON, IL wrote about CHASE, , on 08/31/09: Chase has taken care of me through many different names over the years as they've..........

Subscriber from CHICAGO, IL wrote about NORTH COMMUNITY BANK, , on 08/26/09: North Community bank has the most convenient hours. Their staff is pleasant and the bank..........

Subscriber from CHICAGO, IL wrote about PARK NATIONAL BANK, , on 08/26/09: This bank is one of the few banks that still offer safe deposit service. I..........

Subscriber from BLUE ISLAND, IL wrote about CHASE, , on 08/24/09: I've been banking here for 15 years (it started as First Chicago). I have never..........

Subscriber from HOMER GLEN, IL wrote about CHASE, , on 08/24/09: Most of my interactions with Chase are online or through one of the area ATMs...........

Subscriber from HOMER GLEN, IL wrote about HARRIS BANK, , on 08/24/09: The Homer Glen branch used to be part of NLSB (New Lenox State Bank). Since..........

Subscriber from CHICAGO, IL wrote about HARRIS BANK, , on 08/20/09: I have had very few problems with this bank........

Subscriber from CHICAGO, IL wrote about CHASE, , on 08/20/09: If this bank wasn't so convenient to my house, I would bank elsewhere. In addition,..........

Subscriber from LOMBARD, IL wrote about WEST SUBURBAN BANK, , on 08/16/09: We've been with WSB for 12 years and have been happy with their products and..........

See more comments at Chicago Consumers' CHECKBOOK.

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