How Banks Rate for Customer Service

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"Whomever I call, it will be a firm that gets two checkmarks from Consumers’ CHECKBOOK. "

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Great insight in to who to call or where to turn when you need repairs on your car, appliances, home, etc. in Chicago. I've never had a bad experience when I've used one of the services that rated well.

A Consumers' CHECKBOOK Subscriber

Checkbook's recommendations have never let me down. I consider it the best resource out there...better than Angies List for sure.

A Consumers' CHECKBOOK Subscriber

Checkbook is where I look when I need a service provider. I've been happy with all the ones they have recommended so far.

A Consumers' CHECKBOOK Subscriber

CHECKBOOK is my most valuable resource whenever I'm in need of a new service provider, and a great reference guide when I'm not. I welcome the opportunity to share my experiences in order to add to the base of evaluations, and actually enjoy promoting Consumers' CHECKBOOK to friends and neighbors.

A Consumers' CHECKBOOK Subscriber

Good source when shopping for most anying from dentists to water heaters.

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Your information has been most helpful - a great service for residents of the area.

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The Best Resource For Finding Decent Auto Repair Facilities ..

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Can't beat the information provided in these publications.

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We really like the information available. We have used it so far to locate an electrician, carpet stores, and a general practitioner.

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	Name	Number of ratings	Checkbook's top rating for quality ()	What percent of customers rated firm "superior" on our survey for "overall quality"	Areas in which the bank has branches (see key at bottom)	Approximate number of branches in area
1.	Abbott Laboratories Employees Credit Union	18 ratings	Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
2.	Abri Credit Union	10 ratings	Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
3.	Alliant Credit Union	13 ratings	Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
4.	American Chartered Bank	38 ratings	Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
5.	American Enterprise Bank		Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
6.	Archer Bank		Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
7.	Associated Bank	27 ratings	Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
8.	Banco Popular	12 ratings	Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
9.	Bank of America	361 ratings	Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
10.	BankFinancial	53 ratings	Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
11.	Barrington Bank & Trust		Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
12.	Baxter Credit Union	15 ratings	Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
13.	Bridgeview Bank	17 ratings	Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
14.	Cambridge Bank		Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
15.	Castle Bank	16 ratings	Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
16.	Charter One Bank	218 ratings	Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
17.	Chase	945 ratings	Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
18.	Citibank	115 ratings	Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
19.	Citizens Financial Bank	12 ratings	Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
20.	Cole Taylor Bank	13 ratings	Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
21.	Community Bank of Elmhurst	11 ratings	Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
22.	Community Bank Wheaton-Glen Ellyn	11 ratings	Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
23.	Community Savings Bank		Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
24.	Community Trust Credit Union	17 ratings	Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
25.	Consumers Cooperative Credit Union		Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
26.	Consumers Credit Union	26 ratings	Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
27.	Corporate America Family Credit Union		Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
28.	Credit Union 1		Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
29.	Crystal Lake Bank & Trust		Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
30.	Downers Grove National Bank		Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
31.	DuPage Credit Union	39 ratings	Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
32.	EarthMover Credit Union		Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
33.	Fifth Third Bank	194 ratings	Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
34.	First American Bank	42 ratings	Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
35.	First Bank & Trust	48 ratings	Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
36.	First Bank & Trust of Evanston		Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
37.	First Community Bank & Trust		Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
38.	First Midwest Bank	112 ratings	Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
39.	First National Bank	11 ratings	Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
40.	First National Bank of Brookfield	11 ratings	Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
41.	First Savings Bank of Hegewisch		Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
42.	FirstMerit Bank	17 ratings	Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
43.	Founders Bank		Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
44.	George Washington Savings Bank		Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
45.	Glenview State Bank	59 ratings	Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
46.	Great Lakes Bank	16 ratings	Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
47.	Great Lakes Credit Union	23 ratings	Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
48.	Harris Bank	496 ratings	Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
49.	HealthCare Associates Credit Union		Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.
50.	Heritage Bank		Chicago Consumers' CHECKBOOK has ratings of 59 local banks. Subscribe now for ratings, articles and more.

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Sample Subscriber Comments & Reviews for Banks in the Chicago Area

CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).

As You Can See Below, Some Banks Get High Praise from Their Customers.
Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments
CHECKBOOK Has Collected on Hundreds of Different Banks.

Subscriber from CHICAGO, IL wrote about a local bank: Exceptional response to any question or problem. Extremely friendly staff in all branches I have..........

Subscriber from ORLAND PARK, IL wrote about a local bank: This a great regional bank. The staff is wonderful and it is the best place..........
Subscriber from CLARENDON HILLS, IL wrote about a local bank: Ratings are for the Clarendon Hills branch........

Subscriber from CAROL STREAM, IL wrote about a local bank: At DuPage Credit Union, you are a member, you "own" the bank. Therefore, the relationship..........

Subscriber from LAKE ZURICH, IL wrote about a local bank: I am a huge fan of this bank. they know what personal service is and..........
Subscriber from CHICAGO, IL wrote about a local bank: The only bank Ive ever enjoyed visiting. Im treated like a customer should be. Never..........

Subscriber from HUNTLEY, IL wrote about a local bank: Very friendly place.......

Subscriber from EVANSTON, IL wrote about a local bank: Efficient and helpful. As a locally-owned bank, they rigorously and publicly avoid getting on the..........
Subscriber from ROUND LAKE PARK, IL wrote about a local bank: Im an American Airlines retiree, so I use Great Lakes as an "affiliate" member when..........
Subscriber from DARIEN, IL wrote about a local bank: Extremely helpful and friendly staff........
Subscriber from CHICAGO, IL wrote about a local bank: Feels like a safe and well run bank. The service is always good........
Subscriber from WESTMONT, IL wrote about a local bank: The nicest bank Ive ever dealt with and the most convenient hours of operation Ive..........

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