Every carpet, no matter how good the quality, eventually succumbs to wear and tear-fastest if you've got kids or pets, or if it is located in heavy traffic areas. If it's time for a carpet change, you'll want to be sure to get the best advice and installation, at a reasonable price. Our ratings will get you started.

Read our article and findings (available exclusively to CHECKBOOK subscribers)

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Sample Subscriber Comments/Reviews About Carpet Stores/installers

CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).

As You Can See Below, Some Carpet Stores/installers Get High Praise from Their Customers. Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments CHECKBOOK Has Collected on Hundreds of Different Carpet Stores/installers.

• Subscriber from CHICAGO, IL wrote Another Store: They told me to go and get more quotes, but theirs was the lowest. They..........
• Subscriber from ELMHURST, IL wrote Another Store: I've only ordered the carpet - it hasn't been installed yet. Very satisfied with the..........
• Subscriber from CHICAGO, IL wrote Another Store: Of the three carpet retailers we dealt with, this company's staff is good, but not..........
• Subscriber from OAK LAWN, IL wrote Another Store: I had them bring samples to my home, and they did so on the date..........
• Subscriber from KILDEER, IL wrote Another Store: Purchased no stain carpets that were stained within 6 mos. and could not be cleaned...........
• Subscriber from ELMHURST, IL wrote Another Store: I whole heartedly recommend this store. The salesman was not pushy. He let us make..........
• Subscriber from GURNEE, IL wrote Another Store: Great turnaround. Definitely next day installation.Staff superior. Clean up excellent. Hightly recommend........
• Subscriber from DARIEN, IL wrote Another Store: Delivered and installed lower quality carpet pad than the one agreed upon. Sales person ignored..........
• Subscriber from ELK GROVE VILLAGE, IL wrote Another Store: Had to replace some 12 yr old carpeting in a dining room and needed to..........
• Subscriber from CHICAGO, IL wrote Another Store: Among three carpet retailers we dealt with, this one has the best-trained staff for listening..........
• Subscriber from BARRINGTON, IL wrote Another Store: They advertises price match. I tried to buy 5 different type of items. Home depot..........
• Subscriber from OAK FOREST, IL wrote Another Store: I asked for carpeting that would not show footprints and be easy to clean. I..........
• Subscriber from NAPERVILLE, IL wrote Another Store: My wife and I were very pleased with our selection. The personnel at this family-owned..........
• Subscriber from LINDENHURST, IL wrote Another Store: I called Wholesale Carpet Designs with a specific carpet style and color in mind (and..........
• Subscriber from BENSENVILLE, IL wrote Another Store: When carpet installation arrived, carpet dye lot was WAY off from chosen sample. It was..........
• Subscriber from FOX RIVER GROVE, IL wrote Another Store: This was the best place for carpet. I had checked several stores and went back..........
• Subscriber from EVERGREEN PK, IL wrote Another Store: Tony was a great help in the selection process at the store. The carpet was..........
• Subscriber from N RIVERSIDE, IL wrote Another Store: Courteous service. Prompt and efficient installation.......
• Subscriber from NORTHBROOK, IL wrote Another Store: Wow. I have some major gripes with this place. Normally I would not go out..........
• Subscriber from ELK GROVE VILLAGE, IL wrote Another Store: COULD NOT HAVE HAD A BETTER EXPERIENCE IN FLOORING - KNOWLEDGABLE AND CARING STAFF.......
• Subscriber from SCHAUMBURG, IL wrote Another Store: Both selecting the carpet and the installation was a very positive experience. The installers were..........
• Subscriber from CHICAGO, IL wrote Another Store: Had a confirmed appointment for a representative to estimate a project. Rep never showed up,..........