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Subscribe to Chicago Consumers' CHECKBOOK for unbiased reports, customer reviews, and ratings on Best Buy and 43 other local computer stores.

How does Best Buy Rate?
Best Buy received 21 consumer ratings from Consumers' CHECKBOOK and Consumer Reports subscribers.
CHECKBOOK provides:
  • Award winning articles and ratings reports compiled from more than 211,000 Chicago area consumer ratings by Consumers' CHECKBOOK and Consumer Reports magazine subscribers who have used these companies and professionals.
  • Thousands of hours of undercover price shopping.
  • Review of complaints received by local consumer agencies such as Better Business Bureau (BBB) and attorney general offices.
  • In-depth research.
  • No advertising.
  • No ballot-box stuffing.
  • Nonprofit
  • Read CHECKBOOK's free advice on choosing a local computer store. Free Article
Best Buy
11 Countryside Plz
Countryside, IL
Phone: 708-352-5777



"[Consumers’ CHECKBOOK] takes no advertising, so there's no tainting the ratings."


"Whomever I call, it will be a firm that gets two checkmarks from Consumers’ CHECKBOOK. "

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What can Consumers' CHECKBOOK tell you about Best Buy?
Firm Specific Info
Areas Firm Serves:
Products Firm Carries:
CHECKBOOK Ratings
Number of customer survey ratings: 21 ratings
What percent of customers rated firm "superior" for "advice on choice and use of products"?
What percent of customers rated firm "superior" for "promptness of service"?
What percent of customers rated firm "superior" for "staff attitudes, atmosphere"?
What percent of customers rated firm "superior" for "quality of products"?
What percent of customers rated firm "superior" for "variety of products"?
What percent of customers rated firm "superior" for "ease of looking at/testing products"?
What percent of customers rated firm "superior" for "reliability (standing behind products, delivering on time, etc.)"?
What percent of customers rated firm "superior" for "overall performance"?
Complaints
Number of complaints on file at local government consumer offices:
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score:
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many more......

 
Sample Subscriber Comments & Reviews for Computer Stores in the Chicago Area
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).

As You Can See Below, Some Computer Stores Get High Praise from Their Customers.
Some Others Don't. So Choose Carefully.

Here Are a Few Samples of the Thousands of Comments
CHECKBOOK Has Collected on Hundreds of Different Computer Stores.

  • Subscriber from WILMETTE, IL wrote about a local computer store: The last employee we dealt with was not focused enough on our purchase and therefore..........
  • Subscriber from CHICAGO, IL wrote about a local computer store: By brick and mortar standards, they have pretty good prices. They are sometimes understaffed, but..........
  • Subscriber from WILMETTE, IL wrote about a local computer store: Excellent products combined with a highly trained staff that deliver the best service of *any*..........
  • Subscriber from JOLIET, IL wrote about a local computer store: They always provide superior service........
  • Subscriber from JOLIET, IL wrote about a local computer store: They fixed my problem by giving me a shorter cable at no charge even though..........
  • Subscriber from VILLA PARK, IL wrote about a local computer store: They have a good selection of accessories at competitive prices........
  • Subscriber from CHICAGO, IL wrote about a local computer store: The best all around!.......
  • Subscriber from EVANSTON, IL wrote about a local computer store: Store is very crowded and loud but staff tries hard to be attentive........
  • Subscriber from CHICAGO, IL wrote about a local computer store: I love my iMac........
  • Subscriber from LIBERTYVILLE, IL wrote about a local computer store: Tech Support System is the greatest.......