More Than 150,000 Consumers Subscribe to CHECKBOOK to Find the Best Furniture Stores and More ...

Subscribe to Chicago Consumers' CHECKBOOK for unbiased reports, customer reviews, and ratings on J C Penney and 78 other local furniture stores.

How does J C Penney Rate?
J C Penney received 14 consumer ratings from Consumers' CHECKBOOK and Consumer Reports subscribers.
CHECKBOOK provides:
  • Award winning articles and ratings reports compiled from more than 211,000 Chicago area consumer ratings by Consumers' CHECKBOOK and Consumer Reports magazine subscribers who have used these companies and professionals.
  • Thousands of hours of undercover price shopping.
  • Review of complaints received by local consumer agencies such as Better Business Bureau (BBB) and attorney general offices.
  • In-depth research.
  • No advertising.
  • No ballot-box stuffing.
  • Nonprofit
  • Read CHECKBOOK's free advice on choosing a local furniture store. Free Article
J C Penney
3 Woodfield Mall
Schaumburg, IL
Phone: 847-240-5000



"Whomever I call, it will be a firm that gets two checkmarks from Consumers’ CHECKBOOK. "


"[Consumers’ CHECKBOOK] takes no advertising, so there's no tainting the ratings."

Previous Next
What can Consumers' CHECKBOOK tell you about J C Penney?
Firm Specific Info
Areas Firm Serves:
Products Firm Carries:
CHECKBOOK Ratings
Number of customer survey ratings: 14 ratings
What percent of customers rated firm "superior" for "advice on choice and use of products"?
What percent of customers rated firm "superior" for "promptness of service"?
What percent of customers rated firm "superior" for "staff attitudes, atmosphere"?
What percent of customers rated firm "superior" for "quality of products"?
What percent of customers rated firm "superior" for "variety of products"?
What percent of customers rated firm "superior" for "ease of looking at/testing products"?
What percent of customers rated firm "superior" for "reliability (standing behind products, delivering on time, etc.)"?
What percent of customers rated firm "superior" for "overall performance"?
Complaints
Number of complaints on file at local government consumer offices:
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score:
Local Furniture Stores
· Crate & Barrel, Oak Brook, IL
· Ashley Furniture Homestore, Algonquin, IL
· Carson Pirie Scott-Yorktown Furniture Gallery, Lombard, IL
· Honquest Fine Furnishings, Barrington, IL
· Toms-Price Home Furnishings, Skokie, IL
· Custom Furniture, St Charles, IL
· Walter E Smithe Furniture, Skokie, IL
· Rudolph's Furniture, Grayslake, IL
· Ethan Allen Design Center, Schaumburg, IL
· Nelson's Furniture, Wilmington, IL
· IKEA,
· Carson Pirie Scott-Schaumburg Furniture Gallery, Schaumburg, IL
· Walter E Smithe Furniture, Naperville, IL
· Ashley Furniture Homestore, Vernon Hills, IL
· Darvin Furniture, Orland Park, IL
· Toms-Price Home Furnishings, Wheaton, IL
· Classic Oak Designs, Crystal Lake, IL
· Carson Pirie Scott Furniture Gallery, Wilmette, IL
· Macy's, Chicago, IL
· Value City Furniture, Burbank, IL
many more......

 
Sample Subscriber Comments & Reviews for Furniture Stores in the Chicago Area
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).

As You Can See Below, Some Furniture Stores Get High Praise from Their Customers.
Some Others Don't. So Choose Carefully.

Here Are a Few Samples of the Thousands of Comments
CHECKBOOK Has Collected on Hundreds of Different Furniture Stores.

  • Subscriber from WINFIELD, IL wrote about a local furniture store: An excellent experience........
  • Subscriber from OAK BROOK, IL wrote about a local furniture store: The staff is very helpful but not to the point of being overwhelming. The furniture..........
  • Subscriber from CHICAGO, IL wrote about a local furniture store: Wonderful selection, great service, really good prices........
  • Subscriber from WILMETTE, IL wrote about a local furniture store: The only real problems we have had with IKEA since 2002 were because their delivery..........
  • Subscriber from LA GRANGE HIGHLANDS, IL wrote about a local furniture store: Delivery personnel very nice. Call before coming and on time ! ! !.......
  • Subscriber from CHICAGO, IL wrote about a local furniture store: Several of the products they advertise in their catalog are so far on back order..........
  • Subscriber from GURNEE, IL wrote about a local furniture store: Very enjoyable working with the staff at this location in Vernon Hills. Checked out color..........
  • Subscriber from ALSIP, IL wrote about a local furniture store: Best kept secret........
  • Subscriber from CHICAGO, IL wrote about a local furniture store: excellent selection and quality.......
  • Subscriber from SKOKIE, IL wrote about a local furniture store: Very helpful staff. Deliverymen worked very hard and succeeded at getting a large sleeper sofa..........
  • Subscriber from LYONS, IL wrote about a local furniture store: I was really surprised that I liked this store so much. Heard bad things about..........