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Chicago Consumers' CHECKBOOK > Hardware Stores > Home Depot
 
Chicago Consumers' CHECKBOOK > Hardware Stores
Home Depot
2201 Oakton St
Evanston, IL
Phone: 847-733-9200
See how Home Depot scored based on 266 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.

Does firm get CHECKBOOK's top rating for quality?
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Does firm get CHECKBOOK's top rating for price?
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CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Home Depot?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Products Firm Carries:
CHECKBOOK Ratings
Number of customer survey ratings: 266 ratings
What percent of customers rated firm "superior" for "advice on choice and use of products"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "promptness of service"?
What percent of customers rated firm "superior" for "staff attitudes, atmosphere"?
What percent of customers rated firm "superior" for "quality of products"?
What percent of customers rated firm "superior" for "variety of products"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "ease of looking at/testing products"?
What percent of customers rated firm "superior" for "reliability (standing behind products, delivering on time, etc.)"?
What percent of customers rated firm "superior" for "overall performance"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.




Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from CHICAGO, IL wrote on 09/09/08
What they lack in service they make up with better pricing and more variety........
Subscriber from EVANSTON, IL wrote on 09/07/08
I don't think this store pays its workers enough. They're either unable to understand my..........
Subscriber from CHICAGO, IL wrote on 01/13/08
Typical Home Depot but I never had any problems with these guys. Decent service. Fairly..........
Subscriber from CHICAGO, IL wrote on 11/05/07
Some staff members are quite helpful and knowledgeable but others are not........
Subscriber from CHICAGO, IL wrote on 08/30/07
Exactly what you expect of a big-box hardware store - overwhelmingly large store, dizzying array..........
Subscriber from SKOKIE, IL wrote on 08/21/07
Difficult to find someone who can answer questions. Difficult to find items. If item is..........
See more comments at Chicago Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data

Our customer survey ratings were updated in June 2008.









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