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Monday, November 23, 2009
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Chicago Consumers' CHECKBOOK > Air Conditioning & Heating Contractors > Stephens Plumbing & Heating
 
Chicago Consumers' CHECKBOOK > Air Conditioning & Heating Contractors
Stephens Plumbing & Heating
747 Ogden Ave
Downers Grove, IL
Phone: 630-968-0783
See how Stephens Plumbing & Heating scored based on 51 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
Does firm get CHECKBOOK's top rating for quality?
Subscribers only

Does firm get CHECKBOOK's top rating for price?
Subscribers only

CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Stephens Plumbing & Heating?
Firm Specific Info
Areas Stephens Plumbing & Heating Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Equipment Stephens Plumbing & Heating Services/Installs:
CHECKBOOK Ratings
Number of customer survey ratings: 51 ratings
What percent of customers rated Stephens Plumbing & Heating "superior" for "overall performance"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated Stephens Plumbing & Heating "superior" for "doing work properly"?
What percent of customers rated Stephens Plumbing & Heating "superior" for "starting and completing work promptly"?
What percent of customers rated Stephens Plumbing & Heating "superior" for "letting you know cost early"?
What percent of customers rated Stephens Plumbing & Heating "superior" for "advice on service options and costs"?
What percent of customers rated Stephens Plumbing & Heating "adequate" or "superior" for "overall performance"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is Stephens Plumbing & Heating a member of the Better Business Bureau?
Stephens Plumbing & Heating's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Firm's minimum or hourly charge:
What the firm's minimum charge includes?
Fee for an estimate if repair work is not done:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from WOODRIDGE, IL wrote on 07/14/08
A little hard to rate because they were trying to accomplish repairs before they determined..........
Subscriber from NAPERVILLE, IL wrote on 09/12/07
First time someone came out to get the air conditioner working I was told it..........
Subscriber from WOODRIDGE, IL wrote on 01/31/07
Stephens did several projects for me- rerouted a dryer duct & replaced a sump pump-..........
See more comments at Chicago Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data

Our customer survey ratings were updated in May 2009.









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