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Monday, November 23, 2009
Chicago Consumers' CHECKBOOK > Air Conditioning & Heating Contractors
Crystal Lake Heating & Air
4450 Bull Valley Rd #4
Mchenry, IL
Phone: 815-459-8269
See how Crystal Lake Heating & Air scored based on 10 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
Does firm get CHECKBOOK's top rating for quality?
Subscribers only

Does firm get CHECKBOOK's top rating for price?
Subscribers only

CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Crystal Lake Heating & Air?
Firm Specific Info
Areas Crystal Lake Heating & Air Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Equipment Crystal Lake Heating & Air Services/Installs:
CHECKBOOK Ratings
Number of customer survey ratings: 10 ratings
What percent of customers rated Crystal Lake Heating & Air "superior" for "overall performance"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated Crystal Lake Heating & Air "superior" for "doing work properly"?
What percent of customers rated Crystal Lake Heating & Air "superior" for "starting and completing work promptly"?
What percent of customers rated Crystal Lake Heating & Air "superior" for "letting you know cost early"?
What percent of customers rated Crystal Lake Heating & Air "superior" for "advice on service options and costs"?
What percent of customers rated Crystal Lake Heating & Air "adequate" or "superior" for "overall performance"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is Crystal Lake Heating & Air a member of the Better Business Bureau?
Crystal Lake Heating & Air's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Firm's minimum or hourly charge:
What the firm's minimum charge includes?
Fee for an estimate if repair work is not done:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data

Our customer survey ratings were updated in May 2009.









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