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Monday, November 23, 2009
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Delaware Valley Consumers' CHECKBOOK > Major Appliance 9-1-1 > Sears
 
Delaware Valley Consumers' CHECKBOOK > Major Appliance 9-1-1
Sears
All locations combined
Phone: 800-469-4663

See how Sears scored based on 1063 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.

Does firm get CHECKBOOK's top rating for quality?
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Does firm get CHECKBOOK's top rating for price?
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CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Sears?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Equipment Firm Services/Installs:
CHECKBOOK Ratings
Number of customer survey ratings: 1063 ratings
What percent of customers rated firm "superior" for "overall performance/quality"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated Sears "superior" for "doing work properly"?
What percent of customers rated Sears "superior" for "starting and completing work promptly"?
What percent of customers rated Sears "superior" for "letting you know cost early"?
What percent of customers rated Sears "superior" for "advice on service options and costs"?
What percent of customers rated Sears "adequate" or "superior" for "overall performance/quality"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Firm's minimum or hourly charge:
What the firm's minimum charge includes?
Fee for an estimate if repair work is not done:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from GLEN MILLS, PA wrote on 09/09/09
The service depends on the quality of the person they send. The majority have been..........
Subscriber from DOYLESTOWN, PA wrote on 08/05/09
My newish refrigerator was not working properly. Took three visits before the repairman had the..........
Subscriber from BEAR, DE wrote on 07/02/09
we had a question about replacing a part on a stove, which we could have..........
Subscriber from NEWARK, DE wrote on 02/20/09
sears repairman for washing machine did not show up for appointment at my twice and..........
Subscriber from DOWNINGTOWN, PA wrote on 08/16/08
my only gripe is that I could not find out when to expect the service..........
Subscriber from WILMINGTON, DE wrote on 08/12/08
They never have the part on their truck even though you told them what was..........
Subscriber from WARMINSTER, PA wrote on 09/16/07
Technician checked out our washer under a service contract and found it functioning properly. It..........
Subscriber from KING OF PRUSSIA, PA wrote on 08/21/07
We have a service plan so there was no cost to the repair services we..........
Subscriber from WALLINGFORD, PA wrote on 06/30/07
canceled appointment without calling; made us wait all day........
Subscriber from PENLLYN, PA wrote on 09/14/06
We purchased a series of major appliances with our new house--a washer and dryer, gas..........
See more comments at Delaware Valley Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data








 
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