How Banks Rate for Customer Service

Subscribe | Login
Sunday, November 22, 2009

Who Rates Best (& Worst) in the Philadelphia Area? Now You'll Know.

Bank Service Quality

	With ATMs, online banking, and other options, getting great customer service from a bank might not seem as important as it once was. But you'd still like to be able to get solid advice and assistance when you need it. Our surveys of consumers reveal that a number of area banks give superior service. With others, an ATM may be as close as you ever want to get to a bank employee. From Delaware Valley Consumers' CHECKBOOK Magazine
	Read our article and findings (available exclusively to CHECKBOOK subscribers)	Back to Delaware Valley Consumers' CHECKBOOK Table of Contents.


		Subscribe to Delaware Valley Consumers' CHECKBOOK for ratings, articles, and more. CHECKBOOK magazine tells you the best-rated auto repair shops, plumbers, veterinarians, banks, dentists, carpet cleaners ... and much more. CHECKBOOK's special health guides provide you with critical ratings and reports on doctors and hospitals.. Click here to subscribe.		ALREADY A SUBSCRIBER? Click here to sign in.

	Name	Number of ratings	Checkbook's top rating for quality ()	What percent of customers rated firm "superior" on our survey for "overall quality"	Areas in which the bank has branches (see key at bottom)	Approximate number of branches in area
1.		1398 ratings	Delaware Valley Consumers' CHECKBOOK has ratings of 67 local banks. Subscribe now for ratings, articles and more.
2.	Blue Ball National Bank		Delaware Valley Consumers' CHECKBOOK has ratings of 67 local banks. Subscribe now for ratings, articles and more.
3.	Chestnut Run Federal CU		Delaware Valley Consumers' CHECKBOOK has ratings of 67 local banks. Subscribe now for ratings, articles and more.
4.	Credit Union of New Jersey		Delaware Valley Consumers' CHECKBOOK has ratings of 67 local banks. Subscribe now for ratings, articles and more.
5.	Delaware National Bank		Delaware Valley Consumers' CHECKBOOK has ratings of 67 local banks. Subscribe now for ratings, articles and more.
6.	Dover Federal Credit Union		Delaware Valley Consumers' CHECKBOOK has ratings of 67 local banks. Subscribe now for ratings, articles and more.
7.	Earthstar Bank		Delaware Valley Consumers' CHECKBOOK has ratings of 67 local banks. Subscribe now for ratings, articles and more.
8.	First Federal Savings & Loan		Delaware Valley Consumers' CHECKBOOK has ratings of 67 local banks. Subscribe now for ratings, articles and more.
9.	Hatboro Federal Savings		Delaware Valley Consumers' CHECKBOOK has ratings of 67 local banks. Subscribe now for ratings, articles and more.
10.	Iron Worker's Bank		Delaware Valley Consumers' CHECKBOOK has ratings of 67 local banks. Subscribe now for ratings, articles and more.
11.	K of C Federal Credit Union		Delaware Valley Consumers' CHECKBOOK has ratings of 67 local banks. Subscribe now for ratings, articles and more.
12.	Madison Bank		Delaware Valley Consumers' CHECKBOOK has ratings of 67 local banks. Subscribe now for ratings, articles and more.
13.	Newfield National Bank		Delaware Valley Consumers' CHECKBOOK has ratings of 67 local banks. Subscribe now for ratings, articles and more.
14.	Prudential Savings Bank		Delaware Valley Consumers' CHECKBOOK has ratings of 67 local banks. Subscribe now for ratings, articles and more.
15.	PSE Federal Credit Union		Delaware Valley Consumers' CHECKBOOK has ratings of 67 local banks. Subscribe now for ratings, articles and more.
16.	Riverfront FCU		Delaware Valley Consumers' CHECKBOOK has ratings of 67 local banks. Subscribe now for ratings, articles and more.
17.	Roebling Bank		Delaware Valley Consumers' CHECKBOOK has ratings of 67 local banks. Subscribe now for ratings, articles and more.
18.	Sentry Federal Credit Union		Delaware Valley Consumers' CHECKBOOK has ratings of 67 local banks. Subscribe now for ratings, articles and more.
19.	Sharon Savings Bank		Delaware Valley Consumers' CHECKBOOK has ratings of 67 local banks. Subscribe now for ratings, articles and more.
20.	South Jersey Federal CU		Delaware Valley Consumers' CHECKBOOK has ratings of 67 local banks. Subscribe now for ratings, articles and more.
21.	Tri County Area Federal CU		Delaware Valley Consumers' CHECKBOOK has ratings of 67 local banks. Subscribe now for ratings, articles and more.
22.	United Savings Bank		Delaware Valley Consumers' CHECKBOOK has ratings of 67 local banks. Subscribe now for ratings, articles and more.
23.	USA Federal Credit Union		Delaware Valley Consumers' CHECKBOOK has ratings of 67 local banks. Subscribe now for ratings, articles and more.
24.	William Penn Savings & Loan		Delaware Valley Consumers' CHECKBOOK has ratings of 67 local banks. Subscribe now for ratings, articles and more.
25.	Yardville National Bank		Delaware Valley Consumers' CHECKBOOK has ratings of 67 local banks. Subscribe now for ratings, articles and more.

Subscriber Comments/Reviews

CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).

Subscriber from KENNET SQ, PA wrote about PNC, , on 09/17/09: Very accommodating........

Subscriber from JENKINTOWN, PA wrote about WACHOVIA, , on 09/15/09: Exceptional service.......

Subscriber from WAYNE, PA wrote about SOVEREIGN BANK, , on 09/10/09: Just taken over by Santander so things may change........

Subscriber from MALVERN, PA wrote about SOVEREIGN BANK, , on 09/09/09: Used to be a good bank, but merger has resulted in inadequate service and loss..........

Subscriber from WILMINGTON, DE wrote about CITIZENS BANK, , on 09/09/09: great people.......

Subscriber from WILMINGTON, DE wrote about PNC, , on 09/08/09: The constant change of staff at grocery store locations is a hindrance, but the extended..........

Subscriber from SWARTHMORE, PA wrote about WACHOVIA, , on 08/26/09: Have had generally prompt, reliable and competent service in all my dealing with the bank........

Subscriber from SWARTHMORE, PA wrote about FIRST KEYSTONE BANK, , on 08/26/09: Use for limited purposes but have been well served in those matters in which I..........

Subscriber from DOWNINGTOWN, PA wrote about DOWNINGTOWN NATIONAL BANK, , on 08/25/09: Many tellers are not warm to their clients........

Subscriber from DOWNINGTOWN, PA wrote about CITADEL FEDERAL CREDIT UNION, , on 08/25/09: They are always helpful and pleasent........

Subscriber from NEWTOWN, PA wrote about FIRST NATIONAL BANK & TRUST COMPANY OF NEWTOWN, , on 08/20/09: Well pleased........

Subscriber from SPRINGFIELD, PA wrote about PNC, , on 08/11/09: Recently switched both personal and business accounts to PNC and so far I am very..........

Subscriber from SPRINGFIELD, PA wrote about CITIZENS BANK, , on 08/11/09: I had been a customer there for many years but I recently switched to PNC..........

Subscriber from HAVERFORD, PA wrote about SOVEREIGN BANK, , on 08/06/09: very helpful & pleasant employees.......

Subscriber from HAVERFORD, PA wrote about COMMERCE BANK, , on 08/06/09: employees do not give correct information; have a negative attitude; and spend more time talking..........

Subscriber from NEWTOWN, PA wrote about COMMERCE BANK, , on 08/05/09: our branch is TD Bank, Newtown North.......

Subscriber from VOORHEES, NJ wrote about BANK OF AMERICA, , on 08/05/09: Bank of America keep dropping free services and increasing fees. Often this is done with..........

Subscriber from WAYNE, PA wrote about COMMERCE BANK, , on 08/04/09: Merger with TDBank has led to much confusion, inability of bank branches to conduct routine..........

Subscriber from FREDERICA, DE wrote about COMMERCE BANK, , on 08/04/09: They delay CASH deposits posted to Your account to enable overdrawls. Ficticious fees........

Subscriber from WAYNE, PA wrote about PNC, , on 08/04/09: PNC seems to have more interest in attracting new customers than in satisfying (and keeping)..........

Subscriber from COLLEGEVILLE, PA wrote about UNIVEST, , on 08/04/09: Was disappointed with mortgage application process since new federal regulations were instituted........

Subscriber from FREDERICA, DE wrote about WACHOVIA, , on 08/04/09: Watchin' over stealing your cash- Withdraw your money, close your account and RUN...RUN very Fast!!!.......

Subscriber from DOVER, DE wrote about M & T BANK, , on 08/03/09: Terrible experience on a refinance -- No communications back from M&T Bank: like "dealing with..........

Subscriber from KING OF PRUSSIA, PA wrote about CITIZENS BANK, , on 08/03/09: The best service with pleasant staff at every branch I visit........

Subscriber from KING OF PRUSSIA, PA wrote about PNC, , on 08/03/09: This bank has an attitude that they are better than their customers........

See more comments at Delaware Valley Consumers' CHECKBOOK.

Boston · Chicago · Philadelphia · San Francisco · Seattle · Twin Cities · Washington, DC · Patient Central

CarBargains Home CHECKBOOK Home Privacy Security About Contact Us

Copyright 2009 Center for the Study of Services. All Rights Reserved.
CHECKBOOK is a trademark and service mark of the Center for the Study of Services and is registered with the US Patent and Trademark Office.