How Banks Rate for Customer Service

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Subscribe to Delaware Valley Consumers' CHECKBOOK for unbiased reports, customer reviews, and ratings on 48 local banks.

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Award winning articles and ratings reports compiled from more than 175,000 Philadelphia (Delaware Valley) area consumer ratings by Consumers' CHECKBOOK and Consumer Reports magazine subscribers who have used these companies and professionals.
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"CHECKBOOK's strength is its listings, which name names, some undoubtedly in your neighborhood. It suggests which businesses are worth a try — and which, by implication, to treat warily."

"Easy-to-follow charts map out everything from price and reliability to quality of customer service."

I went to them because they were highly rated in Checkbook. The rating is definitely well deserved. When I entered their office for the first time, they had a copy of Checkbook magazine in the waiting room. That shows they pay attention to what their customers think of them.

A Consumers' CHECKBOOK Subscriber

Bad work punished. Good work rewarded.

A Consumers' CHECKBOOK Subscriber

I am a single, female new home owner with a roof leak that became obvious during our recent major rain storms. Mr. ... gave me an honest opinion on the phone (thought it might not be the roof), came over the next morning to do the estimate, and completed the job a few days later...I feel like a genius for finding him--through Consumers' Checkbook, of course.

A Consumers' CHECKBOOK Subscriber

I hired based on previous ratings in Checkbook. Would definitely use again and recommend.

A Consumers' CHECKBOOK Subscriber

I just had replacement windows put in. All the firms I contacted were rated well in Checkbook and the firm I picked was fabulous. It's the first place I look if I need something locally.

A Consumers' CHECKBOOK Subscriber

Leaves Angies List in the dust.

A Consumers' CHECKBOOK Subscriber

Wonderful service--it's been a lifesaver.

A Consumers' CHECKBOOK Subscriber

	Name	Number of ratings	Checkbook's top rating for quality ()	What percent of customers rated firm "superior" on our survey for "overall quality"	Areas in which the bank has branches (see key at bottom)	Approximate number of branches in area
1.	1N Bank	32 ratings	Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
2.	Abington Bank	26 ratings	Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
3.	Alliance Bank	11 ratings	Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
4.	American Heritage Federal Credit Union	28 ratings	Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
5.	Andrews Federal Credit Union		Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
6.	Artisans' Bank	10 ratings	Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
7.	Bank of America	150 ratings	Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
8.	Beneficial Savings Bank	98 ratings	Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
9.	Citadel Federal Credit Union	62 ratings	Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
10.	Citizens Bank	369 ratings	Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
11.	Commerce Bank		Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
12.	DEXSTA Federal Credit Union	25 ratings	Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
13.	DNB First	19 ratings	Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
14.	First Federal of Bucks County		Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
15.	First National Bank & Trust Company of Newtown	25 ratings	Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
16.	First Niagara Financial Group	48 ratings	Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
17.	First Savings	25 ratings	Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
18.	Firstrust Bank	40 ratings	Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
19.	FirstService Bank		Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
20.	Fox Chase Bank	14 ratings	Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
21.	Franklin Mint Federal Credit Union	28 ratings	Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
22.	Freedom Credit Union	19 ratings	Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
23.	Fulton Bank	16 ratings	Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
24.	GCF Bank	13 ratings	Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
25.	Haddon Savings Bank		Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
26.	Harleysville National Bank		Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
27.	Harleysville Savings Bank	24 ratings	Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
28.	Hatboro Federal Savings	12 ratings	Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
29.	Hudson City Savings Bank		Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
30.	ING Direct	20 ratings	Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
31.	Keystone Federal Credit Union	11 ratings	Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
32.	Louviers Federal Credit Union		Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
33.	M&T Bank	23 ratings	Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
34.	Malvern Federal Savings Bank	15 ratings	Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
35.	Merck Sharp & Dohme Federal Credit Union		Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
36.	National Penn Bank	48 ratings	Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
37.	Navy Federal Credit Union	22 ratings	Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
38.	Norristown Bell Credit Union		Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
39.	Pennsylvania State Employees Credit Union	21 ratings	Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
40.	People's Bank of Oxford		Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
41.	Philadelphia Federal Credit Union	35 ratings	Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
42.	Phoenixville Federal Bank & Trust	19 ratings	Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
43.	PNC Bank	395 ratings	Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
44.	Police & Fire Federal Credit Union	81 ratings	Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
45.	QNB Bank	20 ratings	Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
46.	Royal Bank of Pennsylvania		Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
47.	SB1 Federal Credit Union		Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
48.	Sovereign Bank	122 ratings	Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
49.	Sterling Bank & Trust		Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.
50.	Stonebridge Bank		Delaware Valley Consumers' CHECKBOOK has ratings of 48 local banks. Subscribe now for ratings, articles and more.

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Sample Subscriber Comments & Reviews for Banks in the Philadelphia (Delaware Valley) Area

CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).

As You Can See Below, Some Banks Get High Praise from Their Customers.
Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments
CHECKBOOK Has Collected on Hundreds of Different Banks.

Subscriber from WEST CHESTER, PA wrote about a local bank: I have used a few of their branches, including one in a supermarket, and found..........
Subscriber from MOORESTOWN, NJ wrote about a local bank: This bank is now TD Bank. You need to update your records. Commerce was purchased..........

Subscriber from WILMINGTON, DE wrote about a local bank: great folks at the branch.......
Subscriber from LANGHORNE, PA wrote about a local bank: Everything you could ever want in a neighborhood bank. Good hours and great service........

Subscriber from SWARTHMORE, PA wrote about a local bank: Use for limited purposes but have been well served in those matters in which I..........

Subscriber from BROOMALL, PA wrote about a local bank: Obtained morgage refinancing.......

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