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Keystone Federal Credit Union received 11 consumer ratings from Consumers' CHECKBOOK and Consumer Reports subscribers.
CHECKBOOK provides:
- Award winning articles and ratings reports compiled from more than 175,000 Philadelphia (Delaware Valley) area consumer ratings by Consumers' CHECKBOOK and Consumer Reports magazine subscribers who have used these companies and professionals.
- Thousands of hours of undercover price shopping.
- Review of complaints received by local consumer agencies such as Better Business Bureau (BBB) and attorney general offices.
- In-depth research.
- No advertising.
- No ballot-box stuffing.
- Nonprofit
- Read CHECKBOOK's free advice on choosing a local bank.
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"Easy-to-follow charts map out everything from price and reliability to quality of customer service."
"CHECKBOOK's strength is its listings, which name names, some undoubtedly in your neighborhood. It suggests which businesses are worth a try — and which, by implication, to treat warily."
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| Number of customer survey ratings: |
11 ratings |
| What percent of customers rated firm "superior" for "overall service"? |
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| What percent of customers rated firm "superior" for "pleasantness of staff"? |
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| What percent of customers rated firm "superior" for "knowledge of staff"? |
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| What percent of customers rated firm "superior" for "speed of service": |
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| What percent of customers rated firm "superior" for "reasonableness of fee policies"? |
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| What percent of customers rated firm "superior" for "convenience of hours": |
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| What percent of customers rated firm "superior" for "clarity of written communications"? |
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| And much more: |
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Sovereign Bank,
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Citizens Bank,
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Phoenixville Federal Bank & Trust,
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Fox Chase Bank,
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Bank of America,
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The Bank,
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DNB First,
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TD Bank,
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Malvern Federal Savings Bank,
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First National Bank & Trust Company of Newtown,
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Harleysville Savings Bank,
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National Penn Bank,
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M&T Bank,
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Navy Federal Credit Union,
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Citadel Federal Credit Union,
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GCF Bank,
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ING Direct,
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PNC Bank,
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Susquehanna Bank,
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American Heritage Federal Credit Union,
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many more......
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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As You Can See Below, Some Banks Get High Praise from Their Customers.
Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments
CHECKBOOK Has Collected on Hundreds of Different Banks.
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Subscriber from WENONAH, NJ wrote about a local bank:
Very friendly and helpful staff........
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Subscriber from PHILADELPHIA, PA wrote about a local bank:
This is by far the best bank I have EVER dealt with. They have great..........
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Subscriber from CHERRY HILL, NJ wrote about a local bank:
Contacted me right away with a need for additional information, apologizing for "bothering me." Great..........
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Subscriber from DELANCO, NJ wrote about a local bank:
They ar now TD Bank.......
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Subscriber from GLASSBORO, NJ wrote about a local bank:
Commerce Bank became TD Bank a few years ago. As I expected, things are not..........
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Subscriber from COATESVILLE, PA wrote about a local bank:
I wouldnt expect to see this in a super market bank, but this is a..........
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Subscriber from POTTSTOWN, PA wrote about a local bank:
Wish they stayed open until 7 on Friday nights and 1 on Saturdays. Not always..........
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Subscriber from RUNNEMEDE, NJ wrote about a local bank:
It is now Wells Fargo, but I have been with them through all their name..........
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Subscriber from FOUNTAINVILLE, PA wrote about a local bank:
Everyone is so friendly and knowledgable at the Doylestown branch on N. Main Street........
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Subscriber from LANGHORNE, PA wrote about a local bank:
Everything you could ever want in a neighborhood bank. Good hours and great service........
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