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1-800 Appliance, Poway, CA |
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A & B Appliance Repair, Morgan Hill, CA |
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A & E Factory Service, |
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Accurate Appliance, Concord, CA |
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Ace Appliance Service, Sunnyvale, CA |
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AM-PM Appliance Service, Pinole, CA |
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Antone's Appliance, Oakland, CA |
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Any Appliance Repair, San Mateo, CA |
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Appliance Experts, San Jose, CA |
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Appliance Monkey Repair Service, San Rafael, CA |
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Appliance Service Center, Santa Cruz, CA |
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Astro Appliance Service, San Carlos, CA |
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Atlas Appliance Repair, Redwood City, CA |
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Atom Appliance Service, Livermore, CA |
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Bay Appliance & Service, Oakland, CA |
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Bay Area Appliance, San Mateo, CA |
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Benicia Appliance Center, Benicia, CA |
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Blossom Hill Appliance Service, San Jose, CA |
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Bradley's Appliance Service, Petaluma, CA |
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Bud & Ray's Appliances, San Pablo, CA |
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C & A Brown, Redwood City, CA |
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Cannon Appliance, Redwood City, CA |
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Chan's Appliance Service, Los Altos, CA |
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Continental Appliance, San Francisco, CA |
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Contra Costa Appliance Center, Walnut Creek, CA |
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All locations combined
Phone: 800-469-4663
See how Sears scored based on 1156 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Does firm get CHECKBOOK's top rating for quality?  |
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Does firm get CHECKBOOK's top rating for price? |
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Subscribers only |
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| Areas Firm Serves: |
Available exclusively to CHECKBOOK Subscribers. |
| Equipment Firm Services/Installs: |
| Number of customer survey ratings: |
1156 ratings |
| What percent of customers rated firm "superior" for "overall performance/quality"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated Sears "superior" for "doing work properly"? |
| What percent of customers rated Sears "superior" for "starting and completing work promptly"? |
| What percent of customers rated Sears "superior" for "letting you know cost early"? |
| What percent of customers rated Sears "superior" for "advice on service options and costs"? |
| What percent of customers rated Sears "adequate" or "superior" for "overall performance/quality"? |
| Number of complaints on file at local government consumer offices: |
Available exclusively to CHECKBOOK Subscribers. |
| Complaint rate: |
| Number of complaints on file at Better Business Bureau: |
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| Is firm a member of the Better Business Bureau? |
| Firm's record with Better Business Bureau: |
| Firm's price index score: |
Available exclusively to CHECKBOOK Subscribers. |
| Firm's minimum or hourly charge: |
| What the firm's minimum charge includes? |
| Fee for an estimate if repair work is not done: |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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Subscriber from ALEXANDRIA, VA wrote on 09/18/09
- Sears technician repaired timing device on washer that was under warranty. It took 4 visits..........
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Subscriber from MILPITAS, CA wrote on 09/09/09
- Poor communication, did not show up on the appointment date, rude technician who did not..........
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Subscriber from SAN RAFAEL, CA wrote on 09/08/09
- They fixed the ice maker on my new refrigerator under the warranty........
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Subscriber from VALLEJO, CA wrote on 08/25/09
- I'm very happy that Sears was able to find a part for an old GE..........
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Subscriber from BENICIA, CA wrote on 08/03/09
- Training is on the job. All they seem to know is how to change parts..........
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Subscriber from SUNNYVALE, CA wrote on 07/16/09
- First technician didn't know secondary code to activate replaced electronic board in refrigerator. Second technician..........
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Subscriber from SAN MATEO, CA wrote on 07/14/09
- Had to call them out several times to fix a problem with my new refrigerator...........
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Subscriber from PINOLE, CA wrote on 12/30/08
- They repaired my applaince quickly and the price was reasonable. They had great customer service,..........
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Subscriber from SAN FRANCISCO, CA wrote on 09/14/08
- First technician blamed dryer problem on electricity supply, "fixed" something that did not need to..........
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Subscriber from MOUNTAIN VIEW, CA wrote on 09/10/08
- Got a 1-year service plan with the knowledge that I could cancel and switch to..........
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- See more comments at Bay Area Consumers' CHECKBOOK.
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