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Bay Area Consumers' CHECKBOOK > Major Appliance 9-1-1 > General Electric
 
Bay Area Consumers' CHECKBOOK > Major Appliance 9-1-1
General Electric
All locations combined
Phone: 800-432-2737

See how General Electric scored based on 148 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.

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Does firm get CHECKBOOK's top rating for price?
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CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about General Electric?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Equipment Firm Services/Installs:
CHECKBOOK Ratings
Number of customer survey ratings: 148 ratings
What percent of customers rated firm "superior" for "overall performance/quality"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated General Electric "superior" for "doing work properly"?
What percent of customers rated General Electric "superior" for "starting and completing work promptly"?
What percent of customers rated General Electric "superior" for "letting you know cost early"?
What percent of customers rated General Electric "superior" for "advice on service options and costs"?
What percent of customers rated General Electric "adequate" or "superior" for "overall performance/quality"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Firm's minimum or hourly charge:
What the firm's minimum charge includes?
Fee for an estimate if repair work is not done:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from VALLEJO, CA wrote on 08/25/09
Pleasant repairman and scheduling staff. But they were unable to find a part for an..........
Subscriber from PORTOLA VALLY, CA wrote on 08/19/09
A nightmare to work with scheduling........
Subscriber from SARATOGA, CA wrote on 07/20/09
Original techical support was inadequate........
Subscriber from DANVILLE, CA wrote on 07/13/09
Repairman didn't seem to know what was wrong, ordered and installed a part that didn't..........
Subscriber from SAN FRANCISCO, CA wrote on 08/12/08
Clueless, and turns out product was badly designed, they can't fix........
Subscriber from WALNUT CREEK, CA wrote on 07/23/08
Making the appointment was easy and fast. Technician arrived early and quickly made the repair,..........
Subscriber from SAN JOSE, CA wrote on 09/12/07
$90 for service call, $25 for part and $125 for labor. I timed the repairman..........
Subscriber from SAN JOSE, CA wrote on 07/03/07
The service person did not have the appropriate part to fix our microwave. Since the..........
See more comments at Bay Area Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data








 
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