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Monday, November 23, 2009
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Bay Area Consumers' CHECKBOOK > Major Appliance 9-1-1 > National Appliance
 
Bay Area Consumers' CHECKBOOK > Major Appliance 9-1-1
National Appliance
20 Joseph Ct
San Rafael, CA
Phone: 415-479-6131

See how National Appliance scored based on 33 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.

Does firm get CHECKBOOK's top rating for quality?
Subscribers only

Does firm get CHECKBOOK's top rating for price?
Subscribers only

CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about National Appliance?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Equipment Firm Services/Installs:
CHECKBOOK Ratings
Number of customer survey ratings: 33 ratings
What percent of customers rated firm "superior" for "overall performance/quality"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated National Appliance "superior" for "doing work properly"?
What percent of customers rated National Appliance "superior" for "starting and completing work promptly"?
What percent of customers rated National Appliance "superior" for "letting you know cost early"?
What percent of customers rated National Appliance "superior" for "advice on service options and costs"?
What percent of customers rated National Appliance "adequate" or "superior" for "overall performance/quality"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Firm's minimum or hourly charge:
What the firm's minimum charge includes?
Fee for an estimate if repair work is not done:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from LARKSPUR, CA wrote on 10/09/09
This company could not have been more incompetent or difficult to deal with. The first..........
Subscriber from NOVATO, CA wrote on 08/30/09
This company is a joke! My Amana dishwasher needed a new door latch; these people..........
Subscriber from MILL VALLEY, CA wrote on 03/23/09
National Appliance has serviced our Viking stove, KitchenAid dishwasher and refrigerator, and Kenmore washer over..........
Subscriber from NOVATO, CA wrote on 08/13/08
There was a $100+ service fee for looking at our oven $165 for changing out..........
See more comments at Bay Area Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data








 
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