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Acura of Serramonte received 30 consumer ratings from Consumers' CHECKBOOK and Consumer Reports subscribers.
CHECKBOOK provides:
- Award winning articles and ratings reports compiled from more than 197,000 San Francisco Bay Area consumer ratings by Consumers' CHECKBOOK and Consumer Reports magazine subscribers who have used these companies and professionals.
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- Read CHECKBOOK's free advice on choosing a local auto repair shop.

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475 Serramonte Blvd
Colma, CA
Phone: 650-985-1000
"If you want specific, practical, useful information, not generic bull, you’ll find it in Bay Area Consumers’ CHECKBOOK."
"I can attest to [CHECKBOOK’s] magical transformation: What looks like an overflow of information becomes a welcome guide to the perplexed when you actually need to use it."
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Does shop get CHECKBOOK's top rating ( ) for quality? |
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Does shop get CHECKBOOK's top rating ( ) for price? |
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| Number of customer survey ratings: |
30 ratings |
| What percent of customers rated firm "superior" for "overall performance/quality"? |
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Stewart Chevrolet Cadillac, Colma, CA
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Lexus of Serramonte, Colma, CA
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Acura of Serramonte, Colma, CA
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Honda of Serramonte, Colma, CA
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Serramonte Ford, Colma, CA
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many more......
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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As You Can See Below, Some Auto Repair Shops Get High Praise from Their Customers. Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments CHECKBOOK Has Collected on Hundreds of Different Auto Repair Shops.
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Subscriber from BERKELEY, CA wrote about a local auto repair shop:
Ive only used Steves for major scheduled maintenance, i.e., no trouble shooting required........
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Subscriber from MILL VALLEY, CA wrote about a local auto repair shop:
Excellent, personal relationship to customers, very reasonalble.......
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Subscriber from MONTE SERENO, CA wrote about a local auto repair shop:
I discovered Norcal Auto Tech about a year ago through Consumers Checkbook. I have been..........
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Subscriber from LAFAYETTE, CA wrote about a local auto repair shop:
The most honest honest people Ive ever enountered. I will wait however long it takes..........
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Subscriber from EL CERRITO, CA wrote about a local auto repair shop:
I trust them. They do what they say they will. They even treat you as..........
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Subscriber from PALO ALTO, CA wrote about a local auto repair shop:
Excellent repair of my aged Toyota -- seems to specialize in older Toyotas and Hondas...........
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Subscriber from SUNNYVALE, CA wrote about a local auto repair shop:
I like to do some of my own maintenance/repair work and they were helpful in..........
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Subscriber from SANTA CRUZ, CA wrote about a local auto repair shop:
Bobbys has been a reliable, trustworthy, capable provider of car repair and maintenance services for..........
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Subscriber from SUNNYVALE, CA wrote about a local auto repair shop:
The auto technicians here are very talented. Prices are excellent. Work quality is excellent........
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Subscriber from EL SOBRANTE, CA wrote about a local auto repair shop:
Everyone on their staff is pleasant to deal with. They are not cheap but they..........
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Subscriber from MOUNTAIN VIEW, CA wrote about a local auto repair shop:
They are almost as expensive as a dealer, but they get the fix right the..........
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Subscriber from LOS GATOS, CA wrote about a local auto repair shop:
Amazing knowledge of auto mechanical and electrical........
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