 |
Firestone Complete Auto Care received 18 consumer ratings from Consumers' CHECKBOOK and Consumer Reports subscribers.
CHECKBOOK provides:
- Award winning articles and ratings reports compiled from more than 197,000 San Francisco Bay Area consumer ratings by Consumers' CHECKBOOK and Consumer Reports magazine subscribers who have used these companies and professionals.
- Thousands of hours of undercover price shopping.
- Review of complaints received by local consumer agencies such as Better Business Bureau (BBB) and attorney general offices.
- In-depth research.
- No advertising.
- No ballot-box stuffing.
- Nonprofit
- Read CHECKBOOK's free advice on choosing a local auto repair shop.
|
 |
715 Contra Costa Blvd
Concord, CA
Phone: 925-689-2710
"I can attest to [CHECKBOOK’s] magical transformation: What looks like an overflow of information becomes a welcome guide to the perplexed when you actually need to use it."
"If you want specific, practical, useful information, not generic bull, you’ll find it in Bay Area Consumers’ CHECKBOOK."
|
|
Does shop get CHECKBOOK's top rating ( ) for quality? |
... answers available |
| Does shop get CHECKBOOK's top rating () for price? |
... answers available |
|
| Number of customer survey ratings: |
18 ratings |
| What percent of customers rated firm "superior" for "overall performance/quality"? |
|
| What percent of customers rated firm "superior" for "doing work properly"? |
|
| What percent of customers rated firm "superior" for "starting and completing work promptly"? |
|
| What percent of customers rated firm "superior" for "letting you know cost early"? |
|
| What percent of customers rated firm "superior" for "advice on service options and costs"? |
|
| What percent of customers rated firm "adequate" or "superior" for "overall performance/quality"? |
|
| Number of complaints on file at local government consumer offices: |
|
| Complaint rate: |
|
| Number of complaints on file at Better Business Bureau: |
|
| Complaint rate: |
|
| Is firm a member of the Better Business Bureau? |
|
| Firm's record with Better Business Bureau: |
|
| Firm's price index score: |
|
| Hourly labor rate for major mechanical repairs: |
|
| Is shop AAA approved? |
|
| Does shop claim to employ at least one ASE (National Institute of Automotive Service Excellence) certified technician? |
|
| Is shop authorized to perform emissions and safety inspections? |
|
| Is shop authorized to perform emissions repairs? |
|
| What makes of vehicles does shop repair? |
|
|
|
 |
 |
 |
|
| · |
D & H Enterprises, Concord, CA
|
| · |
Lehmer's of Concord Buick GMC, Concord, CA
|
| · |
Mekatron, Concord, CA
|
| · |
Complete Auto Service, Concord, CA
|
| · |
Concord Mitsubishi, Concord, CA
|
| · |
Lexus of Concord, Concord, CA
|
| · |
Hitchcocks Auto Service, Concord, CA
|
| · |
Concord Honda, Concord, CA
|
| · |
Acme Auto Repair, Concord, CA
|
| · |
Firestone Complete Auto Care, Concord, CA
|
| · |
Dirito Brothers Concord Nissan, Concord, CA
|
| · |
Clayton Valley Auto Service, Concord, CA
|
| · |
Acura of Concord, Concord, CA
|
| · |
Johnny's Automotive, Concord, CA
|
| · |
BMW Concord, Concord, CA
|
| · |
Concord Toyota Scion, Concord, CA
|
| · |
Niello Infiniti, Concord, CA
|
|
many more......
|
|
|
 |
|
 |
|
|
|
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
|
As You Can See Below, Some Auto Repair Shops Get High Praise from Their Customers.
Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments
CHECKBOOK Has Collected on Hundreds of Different Auto Repair Shops.
-
Subscriber from SANTA CLARA, CA wrote about a local auto repair shop:
Honest service........
-
Subscriber from MILL VALLEY, CA wrote about a local auto repair shop:
Thanks to their excellent service we have one car that is 25 years old and..........
-
Subscriber from MILL VALLEY, CA wrote about a local auto repair shop:
They try to minimize repair costs........
-
Subscriber from SAN FRANCISCO, CA wrote about a local auto repair shop:
We have been coming here for years - very trustworthy! Also good place to buy..........
-
Subscriber from SAN FRANCISCO, CA wrote about a local auto repair shop:
My mercedes mechanics for many years. Service and advice excellent; prices fair........
-
Subscriber from BELVEDERE TIBURON, CA wrote about a local auto repair shop:
They stay on their schedule and regularly inform you of their progress toward completion and..........
-
Subscriber from SAN JOSE, CA wrote about a local auto repair shop:
I have been going to Renson for the past 20 years and they have never..........
-
Subscriber from SAN FRANCISCO, CA wrote about a local auto repair shop:
I have 3 vehicles serviced and repaired by Cole. Very professional........
-
Subscriber from SAN FRANCISCO, CA wrote about a local auto repair shop:
Have been using them for since 2004........
-
Subscriber from SAN JOSE, CA wrote about a local auto repair shop:
Took car in for service after it failed a smog test. They suggested multiple options..........
|
|
|
 |
