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21st Century, |
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Allstate, |
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Ameriprise/IDS, |
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Amica Mutual, |
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California Casualty, |
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Farmers, |
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GEICO, |
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Liberty Mutual, |
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Mercury, |
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Nationwide, |
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Progressive, |
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Safeco, |
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State Farm, |
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The Hartford/AARP, |
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Travelers, |
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USAA, |
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See how CSAA scored based on 665 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Whether or not firm received our top rating for quality?  |
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| Number of customer survey ratings: |
665 ratings |
| What percent of customers rated firm "superior" for "simplicity of claim procedures": |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "speed of claim payment"? |
| What percent of customers rated firm "superior" for "adequacy of claim payment"? |
| What percent of customers rated firm "superior" for "courtesy and helpfulness of claim representatives"? |
| What percent of customers rated firm "superior" for "not unreasonably raising premium as a result of claim(s)": |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "not unreasonably cutting coverage as a result of claim(s)"? |
| What percent of customers rated firm "adequate" or "superior" for "not unreasonably raising premium as a result of claim(s)"? |
| What percent of customers rated firm "adequate" or "superior" for "not unreasonably cutting coverage as a result of claim(s)"? |
| And much more: |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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Subscriber from CORTE MADERA, CA wrote on 11/11/09
- All info gathered by phone. Adjuster came to house. Check arrived within one day. Rates..........
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Subscriber from SAN JOSE, CA wrote on 11/10/09
- AAA is very easy to deal with, but they ended up tripling the cost for..........
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Subscriber from SOUTH SAN FRANCISCO, CA wrote on 09/08/09
- Felt like the entire process was rushed -- not for me, but to clear the..........
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Subscriber from DANVILLE, CA wrote on 08/10/09
- I have been using the same contact agent for 10 years and found him to..........
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Subscriber from SAN JOSE, CA wrote on 08/05/09
- They didn't raise our rate b/c long time customers with good records. The place they..........
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Subscriber from SAN FRANCISCO, CA wrote on 08/05/09
- For the most part CSAA staff is very responsive, helpful, and professional. The person who..........
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Subscriber from OAKLAND, CA wrote on 07/30/09
- My last claims have gone smoothly, but I have been with CSAA so long that..........
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Subscriber from REDWOOD CITY, CA wrote on 07/14/09
- They were responsive and helpful and I got paid immediately. I don't know yet about..........
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Subscriber from LAFAYETTE, CA wrote on 12/13/08
- used for 40 years. good non profit insurance company.......
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Subscriber from SANTA CRUZ, CA wrote on 08/13/08
- Representatives were very courteous, but the organization of the various departments was murky, calls were..........
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- See more comments at Bay Area Consumers' CHECKBOOK.
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