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21st Century, |
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Allstate, |
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Ameriprise/IDS, |
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Amica Mutual, |
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California Casualty, |
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CSAA, |
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GEICO, |
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Liberty Mutual, |
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Mercury, |
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Nationwide, |
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Progressive, |
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Safeco, |
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State Farm, |
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The Hartford/AARP, |
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Travelers, |
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USAA, |
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See how Farmers scored based on 141 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Whether or not firm received our top rating for quality?  |
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| Number of customer survey ratings: |
141 ratings |
| What percent of customers rated firm "superior" for "simplicity of claim procedures": |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "speed of claim payment"? |
| What percent of customers rated firm "superior" for "adequacy of claim payment"? |
| What percent of customers rated firm "superior" for "courtesy and helpfulness of claim representatives"? |
| What percent of customers rated firm "superior" for "not unreasonably raising premium as a result of claim(s)": |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "not unreasonably cutting coverage as a result of claim(s)"? |
| What percent of customers rated firm "adequate" or "superior" for "not unreasonably raising premium as a result of claim(s)"? |
| What percent of customers rated firm "adequate" or "superior" for "not unreasonably cutting coverage as a result of claim(s)"? |
| And much more: |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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Subscriber from SANTA CLARA, CA wrote on 10/28/09
- They lied about coverage and low balled my claim and used non OEM replacement parts.......
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Subscriber from LAFAYETTE, CA wrote on 09/04/09
- This was for body work for $2500. If it had been a larger claim, my..........
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Subscriber from PACIFICA, CA wrote on 08/19/09
- Farmers will not replace with authorized dealer parts, but with off-brands which are cheaper. Check..........
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Subscriber from PETALUMA, CA wrote on 08/05/09
- It's most helpful to have an agent you know and trust. This outweighs the apparent..........
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Subscriber from SAN JOSE, CA wrote on 07/15/09
- Took car staight to repair shop and everything was taken care of........
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Subscriber from SAN JOSE, CA wrote on 07/30/08
- I had an accident this year and claim processing was fine. After 10 years with..........
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Subscriber from PALO ALTO, CA wrote on 12/22/06
- We've stayed with Farmers over the years and have established a good relationship with our..........
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- See more comments at Bay Area Consumers' CHECKBOOK.
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