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21st Century, |
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Allstate, |
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Ameriprise/IDS, |
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Amica Mutual, |
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California Casualty, |
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CSAA, |
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Farmers, |
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GEICO, |
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Liberty Mutual, |
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Mercury, |
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Nationwide, |
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Progressive, |
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Safeco, |
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The Hartford/AARP, |
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Travelers, |
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USAA, |
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many more...... |
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See how State Farm scored based on 569 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Whether or not firm received our top rating for quality?  |
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| Number of customer survey ratings: |
569 ratings |
| What percent of customers rated firm "superior" for "simplicity of claim procedures": |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "speed of claim payment"? |
| What percent of customers rated firm "superior" for "adequacy of claim payment"? |
| What percent of customers rated firm "superior" for "courtesy and helpfulness of claim representatives"? |
| What percent of customers rated firm "superior" for "not unreasonably raising premium as a result of claim(s)": |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "not unreasonably cutting coverage as a result of claim(s)"? |
| What percent of customers rated firm "adequate" or "superior" for "not unreasonably raising premium as a result of claim(s)"? |
| What percent of customers rated firm "adequate" or "superior" for "not unreasonably cutting coverage as a result of claim(s)"? |
| And much more: |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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Subscriber from ALBANY, CA wrote on 09/10/09
- Received excellent service and claim payment was fair and quick........
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Subscriber from SAN FRANCISCO, CA wrote on 09/08/09
- I switched to GEICO after having to deal with the claim process at State Farm........
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Subscriber from SAN RAFAEL, CA wrote on 09/08/09
- The claims adjuster was wonderful! For example, she reminded us to claim the extra money..........
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Subscriber from FAIRFAX, CA wrote on 08/30/09
- Raised my premium $300/year as a result of a claim........
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Subscriber from SAN JOSE, CA wrote on 08/24/09
- Car rental coverage inadequate for time in repair shop........
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Subscriber from SAN JOSE, CA wrote on 08/12/09
- Our agent is Craig Estes. His office is extremely well run and responsive. He is..........
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Subscriber from SAN FRANCISCO, CA wrote on 08/09/09
- the other person is always right, may take 2 years to get repaid........
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Subscriber from SUNNYVALE, CA wrote on 07/17/09
- Very helpful claims people and fast and fair claim payment.......
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Subscriber from SAN JOSE, CA wrote on 06/22/09
- claim department made cursory investigation and ignored any evidence which would result in claim payment.......
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Subscriber from HAYWARD, CA wrote on 06/10/09
- I was in a auto/bike accident (not my fault) I had to handle the case..........
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- See more comments at Bay Area Consumers' CHECKBOOK.
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