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Allstate, |
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Ameriprise/IDS, |
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Amica Mutual, |
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California Casualty, |
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CSAA, |
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Farmers, |
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GEICO, |
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Liberty Mutual, |
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Mercury, |
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Nationwide, |
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Progressive, |
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Safeco, |
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State Farm, |
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The Hartford/AARP, |
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Travelers, |
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USAA, |
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many more...... |
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See how 21st Century scored based on 86 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Whether or not firm received our top rating for quality?  |
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| Number of customer survey ratings: |
86 ratings |
| What percent of customers rated firm "superior" for "simplicity of claim procedures": |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "speed of claim payment"? |
| What percent of customers rated firm "superior" for "adequacy of claim payment"? |
| What percent of customers rated firm "superior" for "courtesy and helpfulness of claim representatives"? |
| What percent of customers rated firm "superior" for "not unreasonably raising premium as a result of claim(s)": |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "not unreasonably cutting coverage as a result of claim(s)"? |
| What percent of customers rated firm "adequate" or "superior" for "not unreasonably raising premium as a result of claim(s)"? |
| What percent of customers rated firm "adequate" or "superior" for "not unreasonably cutting coverage as a result of claim(s)"? |
| And much more: |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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Subscriber from REDWOOD CITY, CA wrote on 09/12/08
- For some reason they delayed payment to the repair shop because the insurance company seemed..........
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Subscriber from BERKELEY, CA wrote on 07/17/08
- Body shop had to totally renegotiate the amount of payment. AIG's initial offer was about..........
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Subscriber from WALNUT CREEK, CA wrote on 11/26/06
- I have had my cars insured with 21st Century for more than 30 years and..........
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Subscriber from SUNNYVALE, CA wrote on 10/28/06
- I used to have 21st Century but changed to Metropolitan because I could save a..........
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- See more comments at Bay Area Consumers' CHECKBOOK.
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