 |
 |
 |
|
| · |
21st Century, |
| · |
Allstate, |
| · |
Ameriprise/IDS, |
| · |
Amica Mutual, |
| · |
California Casualty, |
| · |
CSAA, |
| · |
Farmers, |
| · |
GEICO, |
| · |
Liberty Mutual, |
| · |
Mercury, |
| · |
Nationwide, |
| · |
Progressive, |
| · |
Safeco, |
| · |
State Farm, |
| · |
The Hartford/AARP, |
| · |
Travelers, |
|
many more...... |
|
|
 |
|
 |
|
|
|
|
See how USAA scored based on 330 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
|
|
Whether or not firm received our top rating for quality?  |
 |
|
|
|
|
 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| Number of customer survey ratings: |
330 ratings |
| What percent of customers rated firm "superior" for "simplicity of claim procedures": |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "speed of claim payment"? |
| What percent of customers rated firm "superior" for "adequacy of claim payment"? |
| What percent of customers rated firm "superior" for "courtesy and helpfulness of claim representatives"? |
| What percent of customers rated firm "superior" for "not unreasonably raising premium as a result of claim(s)": |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "not unreasonably cutting coverage as a result of claim(s)"? |
| What percent of customers rated firm "adequate" or "superior" for "not unreasonably raising premium as a result of claim(s)"? |
| What percent of customers rated firm "adequate" or "superior" for "not unreasonably cutting coverage as a result of claim(s)"? |
| And much more: |
|
|
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
|
|
-
Subscriber from LIVERMORE, CA wrote on 11/20/09
- My premiums were not raised nor was coverage as a result of my claim.......
|
-
Subscriber from ANTIOCH, CA wrote on 11/15/09
- Never had a problem with company and service is impeccable. They make every effort to..........
|
-
Subscriber from SAN JOSE, CA wrote on 09/16/09
- Have dealt with USAA for 38 yrs and am VERY happy with them.......
|
-
Subscriber from SAN FRANCISCO, CA wrote on 08/26/09
- You are able to start claim online any time day or night. You can schedule..........
|
-
Subscriber from CORONADO, CA wrote on 08/24/09
- A car backed into me but lied and said I rear-ended them. USAA payed for..........
|
-
Subscriber from FREMONT, CA wrote on 07/14/09
- If you qualify for coverage under USAA their is simply none better or of better..........
|
-
Subscriber from KENSINGTON, CA wrote on 07/06/09
- We have had all our insurance with USAA for over 30 years. They are very..........
|
-
Subscriber from ALAMEDA, CA wrote on 01/19/09
- They have handled all my insurance needs (property or collision damage) on my car in..........
|
-
Subscriber from WALNUT CREEK, CA wrote on 09/14/08
- Overall, USAA is a respectable company. However, on a recent claim, they sent a collision..........
|
-
Subscriber from DANVILLE, CA wrote on 08/13/08
- May not have the lowest premiums, but you get what you pay for when there's..........
|
- See more comments at Bay Area Consumers' CHECKBOOK.
|
|
|
|
|
