How Banks Rate for Customer Service

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Subscribe to Bay Area Consumers' CHECKBOOK for unbiased reports, customer reviews, and ratings on 46 local banks.

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Award winning articles and ratings reports compiled from more than 197,000 San Francisco Bay Area consumer ratings by Consumers' CHECKBOOK and Consumer Reports magazine subscribers who have used these companies and professionals.
Thousands of hours of undercover price shopping.
Review of complaints received by local consumer agencies such as Better Business Bureau (BBB) and attorney general offices.
In-depth research.
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A localized consumer reports.

A Consumers' CHECKBOOK Subscriber

Checkbook is a consumer magazine that provides you details that Consumers Reports ignores. With Checkbook, you see just how many people appraised the services of a particular business which lends credibility and validity to the grade the business was given...

A Consumers' CHECKBOOK Subscriber

I love my Bay Area (San Francisco Bay Area) Checkbook and have given subscriptions out as presents.

A Consumers' CHECKBOOK Subscriber

When I need to find quality help at a good price I turn to Consumer Checkbook.

A Consumers' CHECKBOOK Subscriber

Whenever I need a service, I always hope Checkbook has produced their ratings.

A Consumers' CHECKBOOK Subscriber

I've never been disappointed by the recommendations from Consumers' Checkbook.After all the reviews are from consumers,not advertisers.

A Consumers' CHECKBOOK Subscriber

I've used these books to find everything from tailors, to mechanics, to dentists. It's a great resource when trying to spend money wisely.

A Consumers' CHECKBOOK Subscriber

I have subscribed to Checkbook for many years. It is something one simply cannot be without!

A Consumers' CHECKBOOK Subscriber

Very helpful for many kinds of services. Just because you have Angies List as I do, does not mean you don't need this too. Checkbook often has better or the only coverage.

A Consumers' CHECKBOOK Subscriber

My first "Go To" reference for anything in the Bay Area!

A Consumers' CHECKBOOK Subscriber

I shall stick with Checkbook. I'm dropping Angie's List because it is too expensive for what I get out of it. I don't trust Yelp, so right now Checkbook seems to be the best option for impartial reviews. I like the subscriber reviews too, and you changed the menu access to them.

A Consumers' CHECKBOOK Subscriber

Your service is INVALUABLE. I cannot compliment you enough on your magazine and on-line referral and information service. I would be absolutely lost without you. Thank you, thank you, thank you…

A Consumers' CHECKBOOK Subscriber

Thank you again for providing an invaluable resource to Bay Area consumers.

A Consumers' CHECKBOOK Subscriber

Your publication has been very valuable to us over the years, in terms of the services that we have used. .. So, thank you, you have provided much more than you have cost over the years…

A Consumers' CHECKBOOK Subscriber

I love this service and am happy to give back in return. Keep up the good work.

A Consumers' CHECKBOOK Subscriber

Your work is very important for us - so thank you for your help this year.

A Consumers' CHECKBOOK Subscriber

Good suggestions for vendors and also on which services are really necessary.

A Consumers' CHECKBOOK Subscriber

A great source of information on service providers.

A Consumers' CHECKBOOK Subscriber

Thousands of body shops. How do I pick one? Checkbook!

A Consumers' CHECKBOOK Subscriber

Love this info!!!

A Consumers' CHECKBOOK Subscriber

	Name	Number of ratings	Checkbook's top rating for quality ()	What percent of customers rated firm "superior" on our survey for "overall quality"	Areas in which the bank has branches (see key at bottom)	Approximate number of branches in area
1.	1st United Services Credit Union	29 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
2.	Alliance Credit Union	16 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
3.	Bank of Alameda	17 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
4.	Bank of America	943 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
5.	Bank of Marin	24 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
6.	Bank of the West	292 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
7.	Bay Federal Credit Union	36 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
8.	Borel Private Bank & Trust Company	22 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
9.	California Bank & Trust	33 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
10.	Charles Schwab Bank	22 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
11.	Chase	197 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
12.	Chevron Federal Credit Union	27 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
13.	Citibank	252 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
14.	Coast Commercial Bank		Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
15.	Comerica Bank	39 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
16.	CommonWealth Central Credit Union	18 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
17.	Contra Costa Federal Credit Union	18 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
18.	Downey Savings		Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
19.	Exchange Bank	11 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
20.	First Bank	10 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
21.	First National Bank of Northern California	11 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
22.	First Republic Bank	93 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
23.	First Tech Federal Credit Union	31 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
24.	Fremont Bank	42 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
25.	Heritage Bank of Commerce	17 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
26.	KeyPoint Credit Union	17 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
27.	Mechanics Bank	148 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
28.	Meriwest Credit Union	67 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
29.	Mount Diablo National Bank		Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
30.	National 1st Credit Union		Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
31.	Pacific Postal Credit Union		Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
32.	Pacific Service Credit Union	19 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
33.	Patelco Credit Union	118 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
34.	Provident Credit Union	81 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
35.	Redwood Credit Union	36 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
36.	SafeAmerica Federal Credit Union		Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
37.	San Francisco Federal Credit Union	21 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
38.	San Francisco Fire Credit Union	18 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
39.	San Mateo Credit Union	24 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
40.	Santa Clara County Federal Credit Union	20 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
41.	Sonoma Valley Bank		Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
42.	Stanford Federal Credit Union	35 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
43.	Star One Credit Union	109 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
44.	Sterling Bank & Trust	10 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
45.	Technology Credit Union	41 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
46.	The Golden 1 Credit Union	20 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
47.	Travis Credit Union	26 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
48.	UNCLE Credit Union	36 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
49.	Union Bank	81 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.
50.	US Bank	183 ratings	Bay Area Consumers' CHECKBOOK has ratings of 46 local banks. Subscribe now for ratings, articles and more.

Page (1) 2

Sample Subscriber Comments & Reviews for Banks in the San Francisco Bay Area

CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).

As You Can See Below, Some Banks Get High Praise from Their Customers.
Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments
CHECKBOOK Has Collected on Hundreds of Different Banks.

Subscriber from BELMONT, CA wrote about a local bank: Its a pleasure to deal with U S Bank.......

Subscriber from NAPA, CA wrote about a local bank: I am rating one person in the B of A First St Branch. Because of..........

Subscriber from EL CERRITO, CA wrote about a local bank: Very friendly and helpful staff.......
Subscriber from BLOOMFIELD HILLS, MI wrote about a local bank: They are still the leader for larger institutional banks with lower to no fees. Many..........

Subscriber from ALAMEDA, CA wrote about a local bank: Why ever use a "bank"?.......
Subscriber from EL CERRITO, CA wrote about a local bank: This used to be Washington Mutual, which is now defunct. Please change your listings.......
Subscriber from SAN FRANCISCO, CA wrote about a local bank: Ive been with them for 20+ years and have never had a complaint. Extraordinarily friendly..........
Subscriber from BERKELEY, CA wrote about a local bank: This goes for the North Berkeley branch, which is the one I use........

Subscriber from SARATOGA, CA wrote about a local bank: Friendly fast service partially offset by the usual collection of bank fees. Staff knowledge varies,..........
Subscriber from FREMONT, CA wrote about a local bank: Never had an issue. Have my personal, business, mortagage with them, and a brokerage account........
Subscriber from EL GRANADA, CA wrote about a local bank: Management at our Half Moon Bay branch is excellent, knowledgeable, helpful. Staff also helpful &..........
Subscriber from PALO ALTO, CA wrote about a local bank: Theyve gone out of their way to return ATM cards left behind........
Subscriber from OAKLAND, CA wrote about a local bank: We have used Schwab Bank online for all of our checking,savings,bill paying, credit & debit..........

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