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1st United Services Credit Union, |
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Addison Avenue Federal Credit Union, |
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Alliance Credit Union, |
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Bank of Alameda, |
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Bank of Marin, |
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Bank of Petaluma, |
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Bank of Rio Vista, |
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Bank of Santa Clara, |
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Bank of the West, |
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Bay Federal Credit Union, |
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Borel Private Bank & Trust Company, |
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Cal State 9 Credit Union, |
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California Bank & Trust, |
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Chevron Federal Credit Union, |
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Citibank, |
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Coast Commercial Bank, |
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Comerica Bank, |
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CommonWealth Central Credit Union, |
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Contra Costa Federal Credit Union, |
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Cooperative Center Federal Credit Union, |
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Downey Savings, |
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Exchange Bank, |
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First Republic Bank, |
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Fremont Bank, |
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Golden Bay Federal Credit Union, |
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many more...... |
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See how Bank of America scored based on 1645 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Whether or not firm received our top rating for quality?  |
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| Locales serviced: |
Available exclusively to CHECKBOOK Subscribers. |
| Approximate number of branches in area: |
| Number of customer survey ratings: |
1645 ratings |
| What percent of customers rated firm "superior" for "overall service"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "pleasantness of staff"? |
| What percent of customers rated firm "superior" for "knowledge of staff"? |
| What percent of customers rated firm "superior" for "speed of service": |
| What percent of customers rated firm "superior" for "reasonableness of fee policies"? |
| What percent of customers rated firm "superior" for "convenience of hours": |
| What percent of customers rated firm "superior" for "clarity of written communications"? |
| And much more: |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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Subscriber from SAN JOSE, CA wrote on 11/18/09
- Long lines are generally the norm........
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Subscriber from EL SOBRANTE, CA wrote on 11/12/09
- Online banking is great, I rarely have to go inside........
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Subscriber from SAN JOSE, CA wrote on 11/10/09
- Because they raised their fee's, we stopped banking with them........
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Subscriber from SAN FRANCISCO, CA wrote on 09/21/09
- I had to use Bank of America for several years due to a trust situation...........
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Subscriber from EL CERRITO, CA wrote on 09/15/09
- Staff not very knowledgeable, and wait time for service is terrible.......
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Subscriber from EL CERRITO, CA wrote on 09/12/09
- After over 50 years of dealing with Bank of America, they have recently demoted me..........
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Subscriber from SAN FRANCISCO, CA wrote on 09/10/09
- Currently paying zero interest on money market accounts and claimed that no other bank is..........
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Subscriber from ALAMEDA, CA wrote on 08/31/09
- The bank sent me a notice that they will charge me a fee if I..........
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Subscriber from SAN FRANCISCO, CA wrote on 08/15/09
- Bank of America is bad joke. The branch on Geary near Masonic is on the..........
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Subscriber from DANVILLE, CA wrote on 08/10/09
- B of A has always met and/or exceeded my expectations. I use electronic banking for..........
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- See more comments at Bay Area Consumers' CHECKBOOK.
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