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1st United Services Credit Union, |
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Addison Avenue Federal Credit Union, |
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Alliance Credit Union, |
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Bank of Alameda, |
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Bank of America, |
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Bank of Marin, |
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Bank of Petaluma, |
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Bank of Rio Vista, |
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Bank of Santa Clara, |
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Bank of the West, |
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Bay Federal Credit Union, |
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Borel Private Bank & Trust Company, |
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Cal State 9 Credit Union, |
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California Bank & Trust, |
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Chevron Federal Credit Union, |
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Coast Commercial Bank, |
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Comerica Bank, |
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CommonWealth Central Credit Union, |
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Contra Costa Federal Credit Union, |
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Cooperative Center Federal Credit Union, |
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Downey Savings, |
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Exchange Bank, |
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First Republic Bank, |
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Fremont Bank, |
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Golden Bay Federal Credit Union, |
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many more...... |
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See how Citibank scored based on 468 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Whether or not firm received our top rating for quality?  |
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| Locales serviced: |
Available exclusively to CHECKBOOK Subscribers. |
| Approximate number of branches in area: |
| Number of customer survey ratings: |
468 ratings |
| What percent of customers rated firm "superior" for "overall service"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "pleasantness of staff"? |
| What percent of customers rated firm "superior" for "knowledge of staff"? |
| What percent of customers rated firm "superior" for "speed of service": |
| What percent of customers rated firm "superior" for "reasonableness of fee policies"? |
| What percent of customers rated firm "superior" for "convenience of hours": |
| What percent of customers rated firm "superior" for "clarity of written communications"? |
| And much more: |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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Subscriber from SAN FRANCISCO, CA wrote on 09/21/09
- Key is finding a branch with good manager then all transactions flow smoothly........
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Subscriber from EL CERRITO, CA wrote on 09/11/09
- AFTER WEEKS OF PHONE CALLS TO RESOLVE AN ISSUE,MANAGER WOULD DISSAPEAR WHEN SHE WOULD SEE..........
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Subscriber from ALAMEDA, CA wrote on 08/31/09
- The online banking is difficult because you must pay the bank a monthly fee to..........
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Subscriber from ANTIOCH, CA wrote on 08/29/09
- I have stayed with Citibank for more than 30 years due to excellent online system..........
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Subscriber from SAN FRANCISCO, CA wrote on 08/19/09
- Online banking services are outstanding. Fees, particularly for a small business account, are burdensome. Dealing..........
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Subscriber from SANTA CLARA, CA wrote on 08/14/09
- 24 hr phone service is nice to have. Bill pay issues via email slow or..........
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Subscriber from OAKLAND, CA wrote on 04/17/09
- This applies to Oakland Fruitvale branch where I have the most experience.......
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Subscriber from WALNUT CREEK, CA wrote on 09/14/08
- I use branches of this bank exclusively for payment of my Citibank credit card accounts..........
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Subscriber from WALNUT CREEK, CA wrote on 09/11/08
- They've always bent over backwards for me, and don't have ridiculous charges such as double-charging..........
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Subscriber from EL CERRITO, CA wrote on 08/15/08
- They add extra fees for many things, and their responses to questions sometimes are not..........
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- See more comments at Bay Area Consumers' CHECKBOOK.
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