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Bay Area Consumers' CHECKBOOK > How Banks Rate for Customer Service > The Mechanics Bank
 
Bay Area Consumers' CHECKBOOK > How Banks Rate for Customer Service
The Mechanics Bank

See how The Mechanics Bank scored based on 161 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
Whether or not firm received our top rating for quality?
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CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about The Mechanics Bank?
Bank Specific Info
Locales serviced: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Approximate number of branches in area:
CHECKBOOK Ratings
Number of customer survey ratings: 161 ratings
What percent of customers rated firm "superior" for "overall service"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "pleasantness of staff"?
What percent of customers rated firm "superior" for "knowledge of staff"?
What percent of customers rated firm "superior" for "speed of service":
What percent of customers rated firm "superior" for "reasonableness of fee policies"?
What percent of customers rated firm "superior" for "convenience of hours":
What percent of customers rated firm "superior" for "clarity of written communications"?
And much more:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from EL CERRITO, CA wrote on 08/01/09
Raudel Wilson, manager of the Shattuck Branch in Berkeley, is the best: an old-style banker..........
Subscriber from EL SOBRANTE, CA wrote on 07/21/09
Treat customers well. Hardly any waiting for service. e-banking staff knowledgeable and helpful........
Subscriber from EL SOBRANTE, CA wrote on 09/12/08
Real Nice Place To Do Your Banking Related Services........
Subscriber from RICHMOND, CA wrote on 09/12/08
very convineient location in my town, especially for cash withdrawal. small staff is very friendly...........
Subscriber from ALBANY, CA wrote on 08/12/08
When I made a large cash withdrawal, they INSISTED on asking me what I was..........
Subscriber from ALBANY, CA wrote on 08/12/08
Inflexible when it came to restrictions on my account. Will probably lose my business soon..........
Subscriber from KENSINGTON, CA wrote on 09/12/07
Only the investment department, actually run by a company in the midwest, doesn't clearly tell..........
Subscriber from CONCORD, CA wrote on 09/11/07
It is a pleasant place to do business. They reimburse ATM fees from other banks........
Subscriber from ORINDA, CA wrote on 09/06/07
I love walking into the Orinda Branch and I'm greeted by my name!!! And no..........
Subscriber from SAN PABLO, CA wrote on 10/13/06
Service definitely depends on which branch you use. Point Richond is consistently great. San Pablo..........
See more comments at Bay Area Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data








 
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