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1st United Services Credit Union, |
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Addison Avenue Federal Credit Union, |
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Alliance Credit Union, |
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Bank of Alameda, |
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Bank of America, |
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Bank of Marin, |
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Bank of Petaluma, |
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Bank of Rio Vista, |
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Bank of Santa Clara, |
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Bank of the West, |
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Bay Federal Credit Union, |
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Borel Private Bank & Trust Company, |
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Cal State 9 Credit Union, |
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California Bank & Trust, |
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Chevron Federal Credit Union, |
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Citibank, |
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Coast Commercial Bank, |
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Comerica Bank, |
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CommonWealth Central Credit Union, |
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Contra Costa Federal Credit Union, |
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Cooperative Center Federal Credit Union, |
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Downey Savings, |
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Exchange Bank, |
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First Republic Bank, |
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Fremont Bank, |
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many more...... |
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See how US Bank scored based on 218 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Whether or not firm received our top rating for quality?  |
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| Locales serviced: |
Available exclusively to CHECKBOOK Subscribers. |
| Approximate number of branches in area: |
| Number of customer survey ratings: |
218 ratings |
| What percent of customers rated firm "superior" for "overall service"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "pleasantness of staff"? |
| What percent of customers rated firm "superior" for "knowledge of staff"? |
| What percent of customers rated firm "superior" for "speed of service": |
| What percent of customers rated firm "superior" for "reasonableness of fee policies"? |
| What percent of customers rated firm "superior" for "convenience of hours": |
| What percent of customers rated firm "superior" for "clarity of written communications"? |
| And much more: |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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Subscriber from ALAMEDA, CA wrote on 09/21/09
- The Alameda Webster Street branch has to be the most poorly managed bank I have..........
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Subscriber from SAN FRANCISCO, CA wrote on 09/17/09
- My experience was positive due to the quality of the manager and staff. The bank..........
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Subscriber from LOS ALTOS, CA wrote on 09/09/09
- There's rarely much of a line when I go there, yet US Bank is proliferating,..........
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Subscriber from MARTINEZ, CA wrote on 09/09/09
- LKarge variance in pleasantnes and knowledge of staff depending on location........
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Subscriber from UNION CITY, CA wrote on 09/03/08
- I am not rating the bank itself but the credit card division. I give the..........
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Subscriber from SAN FRANCISCO, CA wrote on 08/26/08
- Actually, the staff (at the branch on Van Ness near McAllister) are fine. But the..........
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Subscriber from ROHNERT PARK, CA wrote on 07/23/08
- I just found out they charge $2.00 if I withdraw from another bank's ATM. That..........
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Subscriber from LAFAYETTE, CA wrote on 09/19/07
- Found much confusion between calling in to the banks and service in the banks in..........
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Subscriber from MENLO PARK, CA wrote on 09/18/07
- People work at one branch long enough that they recognize me and I recognize them...........
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Subscriber from OAKLAND, CA wrote on 04/13/07
- Bayview Federal Bank was purchased by US Bank. They fired or forced retirement on the..........
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- See more comments at Bay Area Consumers' CHECKBOOK.
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